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The Cheesecake Factory

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11800 W Broad St, Richmond, VA 23233-1064
+1 804-364-4300
11:00 - 00:30
Open now
See all hours
Sun 10:00 - 23:00
Mon - Thu 11:30 - 23:00
Fri 11:30 - 00:30
Sat 11:00 - 00:30
More Info
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322 Reviews from our TripAdvisor Community

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Showing 316: English reviews
Williamsburg, Virginia
Level Contributor
479 reviews
304 restaurant reviews
common_n_restaurant_reviews_1bd8 129 helpful votes
Reviewed yesterday NEW

We have had two poor experiences in a row at this location. The quality comes no where near matching the premium prices. The atmosphere always is quite noisy. Food is nothing remarkable and certainly does not reflect the lofty descriptions on the menu of the item you are ordering. We told our server about an issue with our meal and... More 

Thank Anthony H
Level Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

We have eaten a Cheesecake factory several times. The experience has always been good. The food portions are large even for me, can you say I need a box? The good news is that they pride themselves on their extensive menu. The bad news is that the selections​ are almost overwhelming.

Thank hikerbill
Fredericksburg, Virginia
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Everything about my visit was magnificent: the food, the service, the ambience. My Chinese chicken salad was beyond belief. My sister took a picture of me with my mouth fallen open in amazement when I saw the salad. The server's recommendation of the Godiva chocolate cheesecake was right on target, too. I have never had a bad experience at a... More 

Thank 695cynthiar
Wheelersburg, Ohio
Level Contributor
35 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

Ate here last week while in Richmond on business. The food was great and the wait staff was awesome. I would recommend giving it a try.

Thank jonilynn86
Williamsburg, Virginia
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Second time going here within about 6 months. Food is average/good. We have had two different female waitresses the last two times we have ate here. Both have been absolutely awful. May 7th visit we sat for about 15 mins before she ever came over to take our drink order. When she did she just about whispered and no one... More 

Thank Scott J
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

Really loved eating here. Friendly staff, good food, large portions so bring your appetite. I ordered four cheese pasta and it was delicious. Menu items are a little pricey but worth it and the best Cheesecake I've ever tried. Had a kind of long wait time but it was a Saturday so I expected it.

Thank Krystal L
Woodstock, Georgia
Level Contributor
54 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
Reviewed 18 March 2017 via mobile

The atmosphere is lovely, the service can be much better. I waited an hour and half for my full course meal. I asked the waitress for a a tropical drink. The waitress brought me a strawberry martini drink instead. Never ask me, once I was done with my meal if I wanted any dessert. The waitress also charge me extra... More 

Thank Alicia S
Level Contributor
58 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 18 March 2017 via mobile

I was surprised that I liked it so much, actually. I don't usually care for chain restaurants but this one was really good. I had the shrimp louie salad and my guy had a burger. We shared a piece of a vanilla and chocolate mousse cheesecake which was the star of the meal, obviously. Service was very good and as... More 

Thank Tgriff3
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 10 March 2017

Poor Imitation Cheezecake NOT NY Style as touted but CUSTARD ????? and they dare to call it " Cheezecake FACTORY" Not So!!

Thank fc7286
Winnipeg, Canada
Level Contributor
68 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 2 March 2017

Love Love Love The Cheesecake Factory! Bang Bang Chicken and Shrimp is my Favourite. The dynamite shrimp were real tasty. We also had the crab cake bites and they were melt in your mouth. Dessert was heavenly. Salted caramel cheese cake. You have to try it. So good. The worst part was the wait to get in, 50 Minutes. But... More 

Thank Rhonda G

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$ 10
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Outdoor Seating, Television
Good for
Kids, Special Occasion Dining, Child-friendly, Groups, Business meetings
Open Hours
10:00 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:30
11:00 - 00:30
Location and Contact Information
  • Address: 11800 W Broad St, Richmond, VA 23233-1064
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-364-4300

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
2 questions
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Yale, Va
Richmond, Virginia
over a year ago

See all questions (2)

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?