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Shula's America's Steak House

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12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689 (West Broad Street)
+1 804-565-7000
Website
Today
11:00 - 23:00
Open now
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Hours:
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
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151 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Richmond, Virginia
1 review
Reviewed 1 week ago

Took my son/family there for his 18th birthday and spent well over $800. At these prices I would have expected one of the best steaks in town. We got the New York Strip and it was definitely not prime . I have had better cuts of meat from Food Lion. The Calamari was the best thing we ate. Save your... More 

Helpful?
Thank blongtrance
Rochester MI
Level Contributor
139 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 118 helpful votes
Reviewed 8 April 2017

Shula's is the restaurant that serves breakfast in the morning for guests of the Hilton. It opens at 6:30 AM. I arrived at around 6:40 AM with the intent on ordering breakfast off the menu. I walked in to find no one. I waited for several minutes. I finally walked back to the kitchen area and yelled out "HELLO?" I... More 

Helpful?
Thank jiml3222
Suffolk, Virginia
Level Contributor
266 reviews
109 restaurant reviews
common_n_restaurant_reviews_1bd8 82 helpful votes
Reviewed 3 April 2017

Nice atmosphere but disappointed food and disappointing service. They have pricey fine dining on one side and a little less pricey, But not much, on the bar side.

Helpful?
Thank tombob7
Susan J, Manager at Shula's America's Steak House, responded to this review

Thank you for sharing your concerns. I'm sorry to hear that you were disappointed. I hope that you do try Shula's again. More 

Castel Bolognese, Italy
Level Contributor
100 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
Reviewed 3 April 2017

Unfortunately we've been there only for a very quick lunch before flying home... but we had excellent starters and burgers. Staff was great! We look forward to visit again to taste the Shula cuts!!

Helpful?
Thank Ramona P
Susan J, Manager at Shula's America's Steak House, responded to this review

I'm glad to hear that you enjoyed everything. The burgers are great. We can't wait for you to come back and try the steaks!!! More 

Apex, North Carolina
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 2 April 2017 via mobile

I wasn't in the mood for steak- but less in the mood to leave my hotel. So my husband, son and I headed to the restaurant in the lobby of the Hilton. What an incredible treat! They displayed the steaks to us and I couldn't resist. I had the 6oz filet. It was the most tender, cooked to perfection with... More 

Helpful?
Thank TerriBrady
San Diego, California
Level Contributor
646 reviews
371 restaurant reviews
common_n_restaurant_reviews_1bd8 177 helpful votes
Reviewed 1 April 2017 via mobile

We were surprised to find a Shula's in Richmond, and knew the caliber of the steaks and food from another location we had tried. This location did not fail to deliver on anything!!! We dined while staying at the Hilton for our anniversary. The service was top notch with prompt and attentive staff that clearly enjoy their jobs. The food,... More 

Helpful?
Thank ExploringViking96
Susan J, Manager at Shula's America's Steak House, responded to this review

It's great to hear such wonderful feedback. We are happy that you spent your special day with us. You definitely picked some winners with the crab mac and cheese and carrot cake. We do have a great team who do love working here. I hope you don't wait until your next anniversary to come back. More 

De Kalb Junction, New York
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 6 March 2017

Excellent food with a freshness, flavor, eye appeal and quality that cannot be beat within a comfortable, attractive, and classy atmosphere.

Helpful?
Thank redward2016
Susan J, Manager at Shula's America's Steak House, responded to this review

Thank you very much for such kind words. I am glad to hear that you enjoyed your experience. We hope that you visit again soon. More 

Lee, New Hampshire
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 2 March 2017 via mobile

Looked forward to eating at Shula's after a long drive from the Northeast. Arrived at 8:20 on a Saturday night and the restaurant was empty. Food was good but the service was unacceptable. After our meals were delivered the two waitresses disappeared. Twice we had to get up to find them, once to return an undercooked steak and second to... More 

Helpful?
Thank Chuck S
Susan J, Manager at Shula's America's Steak House, responded to this review

I appreciate you sharing your concerns. I am sorry that your evening didn't turn out as you had imagined. Please know that we will take your concerns and use them as learning tools so that we can improve our service. More 

Washington DC, District of Columbia
Level Contributor
1,617 reviews
642 restaurant reviews
common_n_restaurant_reviews_1bd8 250 helpful votes
Reviewed 6 February 2017

The steaks and the lobster are very good but who knew this was an excellent place to have an early or late breakfast on weekends. Made to order omelettes, fresh fruit and lots more on their breakfast buffet. Better than most hotel breakfasts. Staff is friendly and the omelette guy will make almost anything.

Helpful?
Thank Chinapjs
Susan J, Manager at Shula's America's Steak House, responded to this review

Thanks for letting us know how much you enjoyed both breakfast and dinner here. The breakfast buffet is definitely a hidden gem. Hopefully we will see you again soon. More 

Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 5 February 2017

After our stay at the Hilton we opted to have the buffet breakfast at Shula's. The service was awesome, the restaurant is nicely appointed with comfy chairs and booths. The selection of breakfast items was varied, everything from Danishes and juice, to an omelette station with all the fixing! I would highly recommend the buffet breakfast.

Helpful?
Thank Arlana Kittyboo S
Susan J, Manager at Shula's America's Steak House, responded to this review

We appreciate you giving us such great feedback!!!! The omelette station is definitely a popular item at breakfast!!! It is nice to hear that the service was also outstanding. The staff gets here extremely early in the morning but are chipper and friendly. We hope that you stay with us when you are back in town. More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 25 - US$ 100
Cuisine
American, Steakhouse, Gluten Free Options
Meals
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Reservations
Dining Style
Casual Elegant
Good for
Business meetings, Special Occasion Dining, Groups
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689
    (West Broad Street)
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-565-7000
Description
Shula's Steak House is the classic American steakhouse. Our restaurant is themed after 1972's Undefeated Miami Dolphins and their "Perfect Season" - the only team in NFL history to finish a season 17-0. The SHULA CUT is Premium Black Angus Beef that has to meet 10 science based specifications, which exceed the standards of USDA Prime. One of the featured entrees is the 48 oz Porterhouse. Those who finish it join Shula's 48-Ounce Club, which currently has more than 34,600 members. In addition to exceptional steaks, Shula's offers fresh seafood, lamb porterhouses daily and prime rib on the weekends. We also offer an award-winning wine list featuring a variety of selections to make your dining experience a perfect one. Experience fine dining at its best with steak and seafood dishes. Enjoy a casual atmosphere in lounge with the full menu along with your favorite burgers and sandwiches. Shula's continues to cater "Perfect" group functions and dinners in our private dining rooms. For additional information about reservations, Corporate and Social group Functions, Rehearsal Dinners, Presentations, Seminars, or Dining Experiences, please contact: Meredith Wright Business Development Manager. Make your reservation today through OpenTable.

Questions & Answers

Questions? Get answers from Shula's America's Steak House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?