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745 Parkway, Gatlinburg, TN 37738-3205
+1 865-436-6413
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  • Excellent15%
  • Very good17%
  • Average21%
  • Poor16%
  • Terrible31%
Travellers talk about
“sundae” (3 reviews)
“burgers” (2 reviews)
“salad” (2 reviews)
Open Now
American, Fast food
745 Parkway, Gatlinburg, TN 37738-3205
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JPMiles / Payback Arrow
JPMiles / Payback Arrow
Reviews (198)
Traveller rating
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1 - 10 of 197 reviews

Reviewed 6 days ago

Went inside to use the bathroom and grab a bite to eat. We reluctantly used the restroom and left right after. The entire place smelled like urine and had trash on the floors and every table. The guys said their was liquid (urine or water,...More

Thank Cassie4d4
Reviewed 1 week ago

We have tried this 3 separate times, because anyone can have a bad day. The first time was just for ice cream, which had ice chunks and even the kids didn't want to eat it. The next time was for a light lunch on another...More

Thank RandSWilliamson
Reviewed 3 weeks ago via mobile

It wasn’t busy when my friends and I went, but the service was slow. The food didn’t taste good, and it wasn’t satisfying. The deal breaker for me was hearing one of the employees make a racist comment towards a customer. I will never eat...More

Thank Courtney T
Reviewed 16 January 2018

We stopped in here several times on our trip to Gatlinburg, either for a quick coffee or fast food to snack on. It is right in the middle of the main area for shops, etc. which means parking is difficult but walk in is easy....More

Thank 1027rm
Reviewed 24 December 2017

the lobby is very nasty here is food everywhere on the floor, staff isn't very friendly with one cashier that where's sunglasses while he works and moves so slow, the bathrooms are disgusting, food is not hot,

Thank 313brandiem
Reviewed 5 December 2017

I received a raw quarter pounder from this location on 12/4/2017 around 3PM. I returned it for a refund, as I am not eating questionable raw meat from McDonald's of all places. It was at this time that I was told I "have no class"...More

Thank Adam E
Reviewed 3 December 2017 via mobile

I have never seen a McDonald's so packed. Not a seat left. We had to get our food to go. They forgot one of our sandwiches and the boy ran out to give it to us before we noticed. Kudos. The two cashiers were not...More

Thank Angela R
Reviewed 1 December 2017 via mobile

Seriously awful McDonalds. Disgusting, dirty, yucky. Tables, floor, bathrooms, everything in sight made me sick. Absolutely worst part was the strange cashier who had nasty dirty pants on, with the fly unzipped no less. I’m still grossed out three days later.

Thank jonginat
Reviewed 26 November 2017 via mobile

Yes, Thanksgiving is the busiest weekend of the year, but be better prepared for the crowds. Slow service, dirty restaurant, etc... I love McDonald's and it is a good option for fast food - but present yourself better for the crowds so they will come...More

Thank west2926
Reviewed 24 November 2017 via mobile

We stopped here yesterday(Thanksgiving) at around 10pm since it was one of the only things open between it being a holiday and so late. We walked in thinking how old and outdated it was. We went to order our food then sat down to eat....More

Thank MDBennett1
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Questions & Answers
Sherrie C
11 December 2017|
AnswerShow all 3 answers
Response from Mark B | Reviewed this property |
I refuse to go back to this McDonald's again while in downtown Gatlinburg. If we decide to eat at McDonald's, we will drive a few minutes up Parkway and eat at a cleaner, more acceptable McDonald's.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$ 20
Breakfast, Brunch
Restaurant features
Takeout, Seating, Wheelchair Accessible, Free Wifi
Good for
Kids, Child-friendly
Open Hours
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
Location and Contact Information
  • Address: 745 Parkway, Gatlinburg, TN 37738-3205
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6413
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