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Ben & Jerry's

638 Parkway, Gatlinburg, TN 37738-3204
+1 865-436-6272
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  • Excellent48%
  • Very good29%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“ice cream” (121 reviews)
“waffle cone” (19 reviews)
“banana split” (3 reviews)
Open Now
12:00 PM - 10:00 PM Hours
638 Parkway, Gatlinburg, TN 37738-3204
All Details
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JPMiles / Payback Arrow
JPMiles / Payback Arrow
Reviews (214)
Traveller rating
Traveller type
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31 - 40 of 213 reviews

Reviewed 12 June 2017

what is there to say besides it is ben & jerry' ice cream the place was very clean and the ice cream was very good

Thank kevinrickman
Reviewed 11 June 2017 via mobile

Ice cream is no better then DQ and we got a small and large cone for $15.00. Ridiculous! We would never go back, like I said you could go to DQ or even the grocery store and save yourself a ton of money.

Thank Donna T
Reviewed 7 June 2017

Gatlinburg is a busy, crowded place. There is a little bit of everything on the main drag. Of course, we had to stop and have ice cream! Jacob was the very nice staff person. The ice cream is expensive, but, hey, this is a tourist...More

Thank gab131vic
Reviewed 18 May 2017

You can not go wrong with Ben and Jerrys for a late night snack. Had butter pecan double scoop. Delicious. Not crowded this time of year. Was a great decision on when to come to Smokies.

Thank Rick C
Reviewed 23 April 2017

There is so much food everywhere, I decided to cut back on the breads and go for the ice cream. Delicious afternoon snack and friendly, courteous service. It's a busy place but the service was just fine.

Thank Lisa B
Reviewed 19 April 2017

This is great place to get some cold refreshment after walking the parkway for hours! Lots of flavors and options to choose from. It's worth the price for something a little special treat!

Thank Buffygray
Reviewed 17 April 2017

While the service was lacking, I can't fault the two people working for not wanting to be there on Easter Sunday. The selection of ice cream was great; I got my favorite (Phish Food) and my husband was satisfied with his as well.

Thank JAK5878
Reviewed 16 April 2017

Okay I can buy a lot of Ben and Jerry's at my local grocer for 12 bucks. I understand the location thing, and the ice cream is good, but I laughed when the nice kid behind the counter told me the total. Each small cup...More

Thank terri828
Reviewed 15 April 2017

Not much area for sitting down, it was raining outside so it would have been nice to have a few more seats, we managed. The ice cream is always a family favorite, and this was great. Good service, behind the counter, very nice. Tables could...More

Thank dtruchan13
Reviewed 9 April 2017 via mobile

Dropped in for a sweet treat and was created with good customer service. Cotton Candy is my all time favorite flavor.

Thank Michelle G
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
11:00 AM - 7:00 PM
12:00 PM - 7:00 PM
12:00 PM - 7:00 PM
12:00 PM - 7:00 PM
12:00 PM - 7:00 PM
12:00 PM - 10:00 PM
11:00 AM - 10:00 PM
Location and Contact Information
  • Address: 638 Parkway, Gatlinburg, TN 37738-3204
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6272
  • E-mail
For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.
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