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Ben & Jerry's

Certificate of Excellence
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638 Parkway, Gatlinburg, TN 37738-3204
+1 865-436-6272
11:00 - 23:00
Open now
See all hours
Sun - Thu 11:00 - 21:00
Fri - Sat 11:00 - 23:00
More Info
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181 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 180: English reviews
Grand Ledge, Michigan, United States
Level Contributor
15 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 3 August 2016

We've never been to a Ben & Jerry's store. The staff was informative and friendly, and the product was delicious. The store was clean, and the wait was not too long. There are a couple of choices for ice cream on the main strip in Gatlinburg, and I would recommend that people check this place out.

Thank Monica R
Woodruff, South Carolina, Usa
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 2 August 2016

The line was really long for good reason, it was 95* outside, but it was worth the wait. You can't beat Ben & Jerry's!

Thank Theresa B
Level Contributor
6 reviews
Reviewed 28 July 2016

Busy and very loud but good fresh ingredients and a fun social staff to interact with they were goofing off and seemed to enjoy working there.

Thank Alesha M
Atlanta, Georgia
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 11 July 2016

I've never had Ben and Jerry's before and I was extremely impressed with the numerous flavors, the cleanliness of the store, and the friendly customer service.

Thank James F
Fort Myers, Florida
Level Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 7 July 2016

My Husband eats a pint of Ben and Jerry's every night at home! So I knew we had to stop in here. So After eating lunch and going to the Aquarium we stopped in for an afternoon snack. Pretty standard ice cream shop. few small tables to sit at inside. We had a fruit smoothie, a Chocolate Therapy shake, and... More 

Thank 3montours
Winchester, Kentucky
Level Contributor
64 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
Reviewed 13 June 2016 via mobile

This is a great place to get ice cream right on the parkway in Gatlinburg. It is a little pricey but the ice cream is great and serving size is perfect for a late night snack after a day of walking the strip!

Thank Lisa C
Evansville, Indiana
Level Contributor
105 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 12 June 2016

OMG you have to try the seven layer bar ice cream it is to die for,had to go back and have it again before I left.Its a little pricey but oh so goood.

Thank 37093Debra1111
Atlanta, Georgia
Level Contributor
18 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 7 June 2016

Ben and Jerry's know how to make some ice cream. We stopped in twice during our June 2016 visit to Gatlinburg. Great location on the strip and very friendly staff. A good, cool treat.

Thank Joel B
Level Contributor
153 reviews
117 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
Reviewed 4 June 2016 via mobile

Stopped at Ben &Jerry's for some delicious butter pecan ice cream, my husband had the strawberry cheesecake ice cream, my son had a chocolate banana milkshake,and my grand daughter had a chocolate milkshake. And they were all delicious.

Thank Charlotte M
Huntington, Indiana, USA
Level Contributor
49 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
Reviewed 19 May 2016 via mobile

Wanting to walk the strip, we stopped in here for dessert after dinner. Tasted a couple flavors then decided on a flavor requesting a substitution for the standard flavor in their BRRR-ito. (Tasting the standard flavor - had a grainy texture.) The server began making the BRRR-ito the stopped and started again using a different ice cream. (I thought he... More 

Thank Ispdet

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
    3.5 of 5 bubbles
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 638 Parkway, Gatlinburg, TN 37738-3204
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6272
For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.

Questions & Answers

Questions? Get answers from Ben & Jerry's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?