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815 Parkway, Gatlinburg, TN 37738-3268
+1 865-436-3133
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  • Excellent37%
  • Very good21%
  • Average27%
  • Poor12%
  • Terrible3%
Travellers talk about
“ice cream” (62 reviews)
“butter pecan” (2 reviews)
“hit the spot” (2 reviews)
Restaurant Hours
American, Fast food
815 Parkway, Gatlinburg, TN 37738-3268
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Reviews (108)
Traveller rating
Traveller type
Time of year

1 - 10 of 107 reviews

Reviewed 2 weeks ago

Staff was unfriendly. Order was wrong. Place was small and dirty. Didn't act as if they cared if they waited on you or not. Ice cream had little taste. Had cheaper ice cream that was better.

Thank Lisa S
Reviewed 2 weeks ago

Worth dropping by for a quick snack before heading back to the hotel for the evening. Always love Baskin Robbins!

Thank Jennifer G
Reviewed 17 April 2017

We always stop in for an ice cream on our trip to Gattlinburg. Everyone is very fast and friendly despite how busy it can get. Located at one of the busiest locations on the parkway, you always seem to get in and out in a...More

Thank Roy W
Reviewed 14 April 2017

I will start by saying that I love Baskin-Robbins in general. I generously gave them a 2 because the lemon ice cream I got was delicious. My bad experience at this location is all about the service, not the ice cream quality. We went on...More

Thank MichiganMomof3
Reviewed 11 April 2017

Long wait but good ice cream. It is what you expect. Kids like it. Lots of good flavor options. Nice stop.

Thank Jake L
Reviewed 3 April 2017

very nice to stop by on a hot day to cool off with some ice cream or milk shake. fast service... I was in and out on my way

Thank bigal2003
Reviewed 29 March 2017

Stopped in for a cool treat after walking all day. Was clean and employees very friendly, not to mention the great ice cream.

Thank 19vicki72
Reviewed 28 March 2017 via mobile

The Gatlinburg Baskin-Robbins was a huge disappointment for us. Two junior employees tried to serve a long line of guests and were clearly overwhelmed. We asked for the key to the restroom and were told it was missing. We have always enjoyed Baskin-Robbins ice cream,...More

Thank Helga H
Reviewed 25 March 2017

Great place for ice cream. First time here. I like the butter pecan. Great place and friendly staff!

Thank James44_13
Reviewed 20 March 2017

very good icecream love how there are alot of different types of icecream me and family loved but a little to much for a family of 7

2  Thank Haley R
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly
Location and Contact Information
  • Address: 815 Parkway, Gatlinburg, TN 37738-3268
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-3133
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