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Mellow Mushroom

) #30 of 123 Restaurants in Gatlinburg ₹₹ - ₹₹₹, Italian, American, Bar
903 Parkway Ste 103, in Ole Smoky Moonshine Holler, Gatlinburg, TN 37738-3182
+1 865-277-0600
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  • Overview
  • Reviews
  • Menu
  • Location
  • Q&A
  • Details
Overview
  • Excellent49%
  • Very good28%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“pizza” (1,182 reviews)
“pretzels” (81 reviews)
“bruschetta” (25 reviews)
Open Now
All hours
CUISINES
Italian, American, Bar, Pizza, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
₹₹ - ₹₹₹
DETAILS
903 Parkway Ste 103, in Ole Smoky Moonshine Holler, Gatlinburg, TN 37738-3182
Service
Food
Value
Atmosphere
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Reviews (2,038)
Traveller rating
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411 - 420 of 2,038 reviews

Reviewed 1 July 2016 via mobile

So Gatlinburg seems to have a lot of Eastern European workers around. And it's possible the Mellow Mushroom employees the majority of them. They seem unsure what they are doing at best and at worst simply don't care. It was a confusing meal and not...More

Thank Sean M
Eric S, General Manager at Mellow Mushroom, responded to this review

Thanks for the feedback. We do participate in a seasonal staffing student exchange and I know it can be a bit confusing for both parties involved. Thanks for being patient with them and we will keep a better eye on the entire staff!

Reviewed 1 July 2016 via mobile

We have been there the past three days in a row. The only thing I don't like there is that it can be difficult to speak to the staff when ordering since most for foreign students. No orders have been messed up but just takes...More

Thank ACB2929
Eric S, General Manager at Mellow Mushroom, responded to this review

Thank you so much for the excellent review. We do participate in the J1 International Student program and thank you for being so patient and working with them. I'm glad you enjoyed everything and we hope to see you again soon!

Reviewed 1 July 2016 via mobile

The food was good but the service was lacking. Our server barely spoke English and it created a serious barrier to getting good service. Bless her heart, she was trying, but there's only so much she can do when she doesn't understand what her customers...More

Thank Kristy B
Eric S, General Manager at Mellow Mushroom, responded to this review

Thank you for your feedback. We do have several J1 International Students with us this summer. I appreciate you being patient; however, that's no excuse for not taking great care of you. I'm shocked a member of my management team didn't make it to your...More

Reviewed 30 June 2016

Our waiter spoke very poor English and all 6 of our orders were messed up when served. It was very frustrating.More

Thank Bobbie K
Eric S, General Manager at Mellow Mushroom, responded to this review

Thank you for letting us know. We do have several J1 Students helping this summer; however, a manager should have made it to your table to resolve this way before now. If you have any details regarding this visit, I would love to find out...More

Reviewed 30 June 2016

Visited last in the evening and had great service and food. Had a basic pizza and wings and it all hit the spot!

Thank Nikki B
Eric S, General Manager at Mellow Mushroom, responded to this review

Thanks! I'm glad you enjoyed everything. If you have any insight on how to earn that last star, please feel free to reach out. Thanks!

Reviewed 30 June 2016

we ordered ,a carry out, of about 8 large pizzas... a large pizza box order of the pretzel bread, and 1 gluten free smaller pizza. I may had well had just went and ate an entire loaf of bread,,, thats is all each pizza consisted...More

Thank kelly j
Eric S, General Manager at Mellow Mushroom, responded to this review

Thank you for the feedback. This will be passed along to my Kitchen Manager so he may review it with our kitchen staff. I'm sorry you left feeling underwhelmed. If you'd like to discuss this further, please feel free to reach out. Thanks again.

Reviewed 30 June 2016 via mobile

Right in the middle of town, very large pizza fairly reasonable for a large family. The kids like the atmosphere of the place. Would eat there again

Thank Kristle C
Eric S, General Manager at Mellow Mushroom, responded to this review

Awesome! Thank you so much. I'm glad you enjoyed everything and look forward to seeing you again soon.

Reviewed 29 June 2016

The pizza was delicious & I would eat it again. However, the service was horrible, once he delivered our food, we didn't see him again for a long time (until he brought our check & hurried us to leave). My husband had to go beg...More

Thank K E
Eric S, General Manager at Mellow Mushroom, responded to this review

I'm so sorry for the service you received. I'm glad you enjoyed the food, though. If you have any details that you would like to provide in order to resolve this and better coach my staff, please feel free to reach out. We hope you'll...More

Reviewed 28 June 2016

1st time we went: We were seated in the outside patio. the pizza is incrediable good. The crust is nothing like I have never had before. We had 5 meat pizza. The pizza was very impressive. Ate all the crust witch had a garlic parmsmean...More

Thank diane s
Eric S, General Manager at Mellow Mushroom, responded to this review

Thank you for the feedback. That is certainly not the service we strive to give out guests. I will address this with my managers in our weekly meeting and ensure we're keeping a closer eye on the floor. I'm sorry your second visit was so...More

Reviewed 28 June 2016 via mobile

We visited here for lunch while on vacation with our 5 children ranging in age from 4-16. We all loved it!! This place has the best pizza!! Great prices and friendly staff. Highly recommend eating here.

Thank Kassie R
Eric S, General Manager at Mellow Mushroom, responded to this review

Awesome! Thank you so much for the kind rating. We can't wait to see you again soon!

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Questions & AnswersAsk a question
592flowerpower
Do you have gluten-free options?
13 June 2015|
Answer
Response from Are_we_there_yet158 |
Yes. There's a good gluten free menu / options with the tag line 'you're no longer a second class citizen'.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 8 - US$ 12
Meals
Lunch, Dinner, After-hours
Restaurant features
Wheelchair Accessible, Takeout, Outdoor Seating, Seating, Waitstaff, Television, Highchairs Available, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover
Good for
Special Occasion Dining, Groups, Bar Scene, Child-friendly, Kids, View
Open Hours
Sunday
11:00 - 00:00
Monday
11:00 - 00:00
Tuesday
11:00 - 00:00
Wednesday
11:00 - 00:00
Thursday
11:00 - 00:00
Friday
11:00 - 01:00
Saturday
11:00 - 01:00
Location and Contact Information
  • Address: 903 Parkway Ste 103, in Ole Smoky Moonshine Holler, Gatlinburg, TN 37738-3182
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-277-0600
  • E-mail
Description
Mellow Mushroom Pizza Bakers serves up the best hand tossed, baked-on-the-stone, and gourmet pizzas in the Smoky Mountains! Locally owned and operated. The unique, eclectic feel of Mellow Mushroom has a come-as-you-are atmosphere. Only the freshest ingredients are used, focusing on quality food and exceptional customer service. The menu offers a creative variety of pizzas, hoagies, salads, calzones, appetizer, vegan options. There is even gluten free crust available. Large Party Friendly * Private Banquet Room * Large climate Controlled Patio * Full Bar * 30 Flat Panel TVs * Fun Staff