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Franklin Hotel

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301 S James St, Rome, NY 13440-6698
+1 315-336-9974
11:00 - 22:00
Closed now
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Mon - Sat 11:00 - 22:00
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114 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 113: English reviews
Oneida, New York
Level Contributor
10 reviews
8 restaurant reviews
3 of 5 bubbles Reviewed 6 days ago NEW

The Franklin Hotel definitely does not look super inviting from the outside. Once you navigate into the building, it doesn't look much better but at least seems to be clean. They do not accept cards but they do have an ATM on premises. The hosts are usually not very friendly but the servers generally are. There is very little room... More 

Thank Jasmine L
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Okay, so the Franklin looks like a dive bar from the outside. Inside, it looks a little better than a dive, but not much (although it's clean.) However, I actually think the Franklin is really, really good. Do you want to have a first date here? Probably not. It's crowded and noisy and the wait staff are all business. But,... More 

Thank Charity J
Syracuse, New York
Level Contributor
20 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

The food here is really good. The environment used to be not so nice. A lot better since smoking has been prohibited. Good place for the common man; not an "upscale" place. But the food and deserts here are very good!

Thank Allmyideasareused
New York
Level Contributor
82 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

Stopped for lunch. First time here. The entrance was a bit confusing but we figured it out and found the hostess. I have to agree with other reviews, the hostess was unfriendly. Our server more than made up for it, she was friendly, helpful and attentive. She started us off with a large serving of fresh bread w/garlic butter, fresh... More 

Thank Kona93
Rome, New York
Level Contributor
220 reviews
136 restaurant reviews
common_n_restaurant_reviews_1bd8 106 helpful votes
2 of 5 bubbles Reviewed 31 January 2017

I was quickly reminded of why I stopped eating here years ago. It was a decision made out of protest to be honest with you. The food is good, parking is ample, and the portions are generous, but that it where the good stops. The hostess is not the friendliest person your ever going to meet, she is just kind... More 

Thank Brian C
Level Contributor
43 reviews
24 restaurant reviews
4 of 5 bubbles Reviewed 8 January 2017 via mobile

Not much to look at on the outside. Not much better on the inside. Very good food. Try a special. Amazing dessert pastries. Bring cash. No credit cards.

Thank Eric P
Cambridge, New York
Level Contributor
145 reviews
94 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 15 November 2016

We went for lunch at the Franklin Hotel. We ordered pasta in tomato sauce and burgers. I asked for a lettuce wrap on the burger since I'm trying to watch my carbs. The waitress and chef had never heard of that before. My romaine lettuce had been on the burger so long it had wilted. I ended up eating the... More 

Thank Linda147
Minoa, New York
Level Contributor
40 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 14 November 2016 via mobile

The portions are large and the prices are very reasonable. It was very clean and all the staff were extremely friendly. The food is delicious!

Thank Cassandra F
Marcy, NY
Level Contributor
27 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 21 October 2016 via mobile

Delicious food and friendly service make you feel like your having Sunday dinner at Mom's. Don't miss trying one (or two!) fabulous Italian pastries for dessert or takeout.

Thank DizzyBlueBaboo
Rome, New York
Level Contributor
26 reviews
23 restaurant reviews
4 of 5 bubbles Reviewed 17 October 2016 via mobile

The Franklin not only has excellent Italian food, but they serve you a lot of it! If you happen to have any room after eating dinner, their homemade dessert are the best in the city

Thank Tim M

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    3 of 5 bubbles
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Serves Alcohol, Full Bar, Reservations, Wheelchair Accessible
Good for
Cheap Eats, Groups, Kids, Child-friendly
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
Location and Contact Information
  • Address: 301 S James St, Rome, NY 13440-6698
  • Location: United States  >  New York (NY)  >  Rome
  • Phone Number: +1 315-336-9974

Questions & Answers

Questions? Get answers from Franklin Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?