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Potbelly Sandwich Works

Certificate of Excellence
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30 Rockefeller Plz, Promenade Level, New York City, NY 10112-0015
+1 646-289-4203
07:00 - 20:00
Closed now
See all hours
Mon - Fri 07:00 - 20:00
Sat - Sun 11:00 - 17:00
More Info
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71 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Level Contributor
19 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

Really enjoyable and reasonable price. All sandwiches made fish to your specification. Could use a few more sauce options but very nice and filling.

Thank Steviediane
Level Contributor
9 reviews
5 restaurant reviews
Reviewed 2 weeks ago

I visited in December 2016 for the first time. The sandwich that I got was really good, and I really wish that I had gotten one to-go for the way back home. It was really good and popular, there were people behind me waiting to order. The only thing is that there is not really a lot of space to... More 

Thank Christina S
New York City, New York
Level Contributor
83 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
Reviewed 7 March 2017

Potbelly’s is one of my favorite places to get lunch (I work in Rockefeller center area). The Mediterranean sandwich is my go-to option since I usually prefer vegetarian. The lines during lunch can look long and time consuming, but the staff do a great job shuffling customers through in an organized, timely manner (don’t let looks deceive you, it won’t... More 

Thank Priya S
Weymouth, United Kingdom
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 4 March 2017

Sandwiches were excellent but staff could do with going on a customer services course, they just about managed to take and prepare our order.

Thank Mark R
Saint Marys, Ohio
Level Contributor
83 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
Reviewed 8 January 2017

We experienced good food and very efficient service at this Potbelly. The only issue was an extreme shortage of seating for the HUGE number of people being served. There were no seats available in the restaurant, so we took our meal out into the plaza. There wasn't seating anywhere in the plaza either.

Thank Teacher1992
London, Canada
Level Contributor
76 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
Reviewed 4 January 2017 via mobile

This was our first time here. This was the Best sandwich we had ever!!! We never heard of this place before and now there is one close to where we live.

Thank packyourbagsweareoff
Waterloo, Canada
Level Contributor
314 reviews
159 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
Reviewed 27 December 2016 via mobile

This a chain restaurant so know that going in. Food was hot, service was excellent and prices were good. You select your toppings as they assemble your sandwich allowing for customization. Good bite to eat.

Thank NormLWat
Milton Keynes, United Kingdom
Level Contributor
14 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 3 November 2016

Small menu but great tasting sandwhiches, you must go at least once, you won't be dissapointed and can get extremely busy

Thank Graham G
Level Contributor
100 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
Reviewed 14 October 2016

The staff were helpful. The salad was a great size and the sandwiches were great. It was reasonably priced. Great lunch menu.

1 Thank mzz36f
Glen Cove, New York
Level Contributor
13 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 28 September 2016

Love this place! Super friendly service and the sandwiches are always fresh with great ingredients! Try a dream bar to satisfy your sweet tooth.

Thank Mslongo

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    3.5 of 5 bubbles
American, Fast food, Soups
Breakfast, Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Child-friendly, Cheap Eats
Open Hours
11:00 - 17:00
07:00 - 20:00
07:00 - 20:00
07:00 - 20:00
07:00 - 20:00
07:00 - 20:00
11:00 - 17:00
Location and Contact Information
  • Address: 30 Rockefeller Plz, Promenade Level, New York City, NY 10112-0015
  • Location: United States  >  New York (NY)  >  New York City>  > Midtown
  • Neighbourhood: Midtown
  • Phone Number: +1 646-289-4203

Questions & Answers

Questions? Get answers from Potbelly Sandwich Works staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Midtown

Neighbourhood Profile
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood