We always have a good experience but the one time, THE ONE TIME, I have family from out of town that wanted steak. THEY BEGGED FOR TEXAS ROADHOUSE but we swore Tupelo Longhorn would not disappoint and might even convert them from Texas Roadhouse but...guess what...it was the most embarrassing experience and all I wanted to do was call a manager over and say something but I didn’t want to embarrass my family!
First of all, waited waited and waited on menus, then took nearly another half hour to get our drinks in the meantime while we are waiting on our drinks we have loaves of bread sitting on our table staring at us but no silverware, no plates napkins nothing.asked for silverware while STILL WAITING ON OUR DRINKS and still asked for silverware and was told by the server “let me get y’all’s order first”. Ok, we give our order. Did we get silverware? No..drinks? No.. we cominced to tearing the bread with our hands and dipping it in the butter. Keep in mind, we stood in the parking lot over an hour waiting on a table, after we get a table another hour waiting on silverware,drinks and we only got 2 menus so 5 adults had to share 2 menus in the dark, we had to use our cell phone flashlights to read the menu because there was no lighting over our table. Server said “yeah they know the light is out, they just haven’t fixed it yet”...we FINALLY get drinks BUT still no silverware.
One of my guests did not get her side dish so she asked if she could get her Mac and cheese she ordered and the server kind of had a blank stare and we simply asked “just put it in a to go container, go ahead and bring 2 to go boxes and the checks. Did she? Nope..
We arrived at 7pm..after this fiasco was over it was nearly 10 pm when we finally got our to go boxes and checks!!
Your running half capacity of a restaurant, you’ve been closed for weeks and we finally can come back in and eat and this is what we get? What would have my night have been like had it been full capacity?
There is no excuses that will take away the bitter disappointment and embarrassment of this dining experience!More