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2
Wed, 21/04
20:00

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RATINGS
Food
Service
Value
Atmosphere

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Details

PRICE RANGE
US$ 31 - US$ 50
CUISINES
American

Location and contact

Union Square
0.3 km from Market Street
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Reviews (302)
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282 results
Traveller rating
150
82
34
12
4
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LanguageEnglish
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Traveller rating
150
82
34
12
4
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Reviewed 8 March 2020 via mobile

Beautiful ambiance. Celebrated my birthday Tea party for six. Tasty teas,delicious deserts, fabulous pop overs, yummy finger sandwiches. Fancy and fun. Good service. Made reservations. We were seated before our whole party arrived. I will be back to try the regular menu food.

Date of visit: March 2020
Helpful?2  
Reviewed 2 March 2020 via mobile

With crazy schedules, we decided no party this year. He thought a relaxing lunch with his girlfriend, brother, us and sister in law would be nice. I don’t remember how I thought of the Rotunda as it’s been years since I had been there. After...checking the menu, I saw they still catered to lunch time, even on Sundays. We couldn’t get in through Open Table so I called and the lady made a reservation for us. They followed up the day before to see if we were still planning to come . Everyone got a little dressed up. The room is a little worn but the atmosphere was perfect. We had a large booth , and although the entire restaurant slowly filled up, we didn’t have to yell or talk loudly to hear each other. The menu has been updated to cater most every diet. It’s a little pricey, so check the menu out first. They serve a free starter soup and their renown pastry puff bread. Everyone was very happy with what they ordered. Salmon to burgers. And they also remembered to finish the meal with a birthday cupcake and candle! Out waitress, Megan and bus boys were excellent!.. sorry, we stayed for 2+ hours!More

Date of visit: March 2020
Helpful?2  
Reviewed 12 February 2020 via mobile

Atmosphere- 5 Service - 4 Food - 3/4 Reception/Check-in - 1 First time being treated by your daughter for a special occlusion is always special, wish Rotunda would make it feel that way but really fell short!!! We tried to check in for our 1:15PM...reservation at the front desk, and remained waiting and being ignored all the way. Had to try hard to catch someone's attention at the desk to check in. We remained waiting for over 20 minutes when there were available tables and had asked for window seating (there were plenty available at the time of check-in). When we were seated, we were told all the window tables were taken by then. Our server was prompt, cordial and the only one in the restaurant that made us feel welcome!!! The food was good, but not amazing. The best was the warm popover served at the beginning of the meal. When we were leaving, we passed by the front reception desk again and unlike any restaurant, there was no words of appreciation for dining or wishing us well. Completely ignored!!! Not sure why anyone would return with such cold reception.More

Date of visit: January 2020
Helpful?2  
Reviewed 4 February 2020

The restaurant is beautiful and classy. We love their foods too. All dishes were delicious, especially the Lobster fries. You need to try this when you visit The Rotunda, it is a great value and so delicious. Our waitress was nice and friendly, however, we...could see that the people who did not serve our table would give you a dirty look every time we went to take photos of their beautiful decor and view. Most of them came across as snobbish and giving bad attitude. Well hey, we visited your restaurant for a reason. That is why this place does not deserve five stars rating. Other than that, I will be back for the foods and the place.More

Date of visit: December 2019
Helpful?2  
Reviewed 27 January 2020 via mobile

Maybe we had high expectations but upon check in we were extremely disappointed. I felt like a 2nd class citizen as they seated us basically in the back. We would of left if it wasn’t for the entertaining waiter we had. There were many open...tables in the view seats available and still empty upon us leaving. Just a disappointing overall experience. Food was okay. We love Neiman Marcus, so it was a double downer. The best thing I the electronic area on the main floor with the newest coolest unique items. So the moral of the story is ask for view seat close to the window!More

Date of visit: January 2020
Helpful?2  
Reviewed 27 December 2019

Request a window table when you make your reservation. This was a treat for us. We brought our daughter and son-in-law here from Sacramento for the holiday weekend. Loved shopping in Neiman Marcus, had a short wait for our table, then very much enjoyed our...lunch. Yes, it's pricey, but worth every penny for the views and just getting to be there in Union Square. If you get lucky, you'll have Dahn as your waiter and he'll take great care of you. Highly recommend as a special treat or for a special event for a small group up to six. Enjoy!!More

Date of visit: December 2019
Helpful?2  
Reviewed 8 December 2019 via mobile

We had a nice table and the restaurant has great view of Union Square. The water guy was on top of it. Food was pricey and just ok. I had the chicken. My friends had the hamburger. Our waiter was less than excited that 5...women were at his table ordering only water for drinks. I tried to get the spiced tea but he said they didn’t have any. He literally rolled his eyes every time he came to our table. Made a snide comment. I have been in the service industry and not only tip well but encourage everyone with me to do as well. This time it was all I could do to leave 15%. The hamburger ladies paid him in cash $40 for a $30 burger and he got pissy when they asked for their change. Yes I’d give someone a $10 tip on $30 but not with such a nasty attitude. Heck I left $20 on $50 tab at dinner afterwards. Maybe he will learn not to prejudge people. There are too many nice restaurants in San Francisco to have him treat us that way. Not going back!More

Date of visit: December 2019
Helpful?
Reviewed 14 November 2019

A girlfriend and I were there for a light lunch. Pricy, but based on the beautifully bright venue, views of Union Square and food, expected. Also, it's in Neiman Marcus, so expected this.

Date of visit: December 2018
Helpful?
Reviewed 25 October 2019

Three of us went for lunch to the Rotunda today and nine of us was overly impressed with the food. The Cobb salad was mainly lettuce with some additions around the side, the lattes were luke warm the crab melts were ok but not great...and everything was very expensive. I would not recommend it.More

Date of visit: October 2019
Helpful?
Reviewed 3 October 2019

Excellent view of the Union Square heart and Union Square. The food was delicious. The waitress seemed to be have a bad day with an unhappy smile her face. Awesome setting and ambiance.

Date of visit: October 2019
Helpful?2  
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Questions & Answers
Ask a question
eleanorbalsiger
9 August 2018|
AnswerShow all 2 answers
Response from MunirKun | Reviewed this property |
For me, despite the bad first impression, it was a very good overall experience. You can see the ceiling. Please try to make a reservation for a good seating.
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Dani F
11 December 2015|
AnswerShow all 6 answers
Response from cstasz | Reviewed this property |
We always get a reservation and while we were there last weekend the wait was 45 minutes for the cafe alone. Not sure about tea. I know they only make a certain number of tea sandwiches, etc so I'd make a reservation. I... More
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Frequently Asked Questions about The Rotunda at Neiman Marcus

  • The Rotunda at Neiman Marcus is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4.5
    • Service: 4.5
    • Value: 3.5
    • Atmosphere: 4.5