We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Reserve a table
2
Sun, 27/11
20:00

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$30 - $80
CUISINES
American, Steakhouse, Seafood
Meals
Lunch, Dinner, After-hours
View all details
features, about
Reviews (182)
Filter reviews
177 results
Traveller rating
107
29
16
14
11
Traveller type
Time of year
LanguageEnglish
Traveller rating
107
29
16
14
11
See what travellers are saying:
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 4 weeks ago via mobile

The ambiance is lovely - but you can’t eat or drink it. The entertainment was pleasant but competed with conversation. The server was sweet but couldn’t pronounce the names of the dishes and despite the very limited number of patrons was slow with cocktails and...the meal. Ever wonder how Palm lobsters manage to be exactly 3, 4, or 5 pounds? Tonight I was served an emaciated four pound lobster for $138 - couldn’t have been three. The $344.78 check+ $70 tip = $414.78 for three persons. Check-out the photo of Guinness Book of Records Smallest Slice of Key Pie ever - $13. Wait! And $10 valet charge! $424.78 all in for three. I won’t be back and wouldn’t recommend it. Very poor value proposition.More

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 September 2022

I went to the Palm in downtown Houston for my daughter's birthday. I use to go to the Palm when it was on Westheimer all the time for the simple reason that the environment was fun and the service was great. The downtown location lacks...here. It is more of an upscale version of the old location. Which for some, maybe their cup of tea, but for me? No. First, the characterization pictures on the wall are mainly from the old location. There are a few new ones, but that is the problem. The new pictures are of a few celebrities and that is about it. The room for additional pictures looks minimal, and I always admire looking to see who is on the wall. When I went to the downtown location, I felt followed through the restaurant while I was looking at the pictures. An uneasy feeling for certain. What upset me the most was that I sat at the bar at 6:50pm. The bartender gave me a glass of water at my request and I distinctly said "when you come back I will place a drink order with you." At 7:29pm no one had asked me what I wanted to drink. Sorry Palm, but you failed here. The bar, as its peak had no more than 10 people sitting at it. At no time did the bartender even ask "how are you doing?" This tells me a few things; I'm not dressed right, I smell, or I have the perception that i'm cheap. Well, I was dressed better than several people sitting at the bar. I took a shower before I went, so it must be the 3rd reason. Funny, as if I were cheap, I would not have gone to the Palm. I will admit the management did get involved and I was given a glass of wine on the house. It took a shopping 37 seconds to get me that glass of wine. So, why couldnt the bartender do this? A mystery that may never get solved. As for the food goes, it was the typical Palm flare. Nothing was a "knock your socks" off taste, but the food service was A+. I gave my LSC number to the waiter, and as far as I know, I never got credit for my $678 I spent. Not that it matters, but just another loophole in the system. In my opinion, I will probably go back, but only if its a special occasion. Houston has many top notch steakhouses, and I always consider the Palm as one of them. But, after this event, it has moved down my list. Tonight, I will go to the Taste of Texas only because I know the Palm is just a steakhouse. For the folks at the Palm...step up your game!More

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 September 2022 via mobile

My wife and I had a date night last weekend and chose the Palm. We were not disappointed. The staff was great and Tony, our server, was friendly, attentive, and funny. We had a wonderful time! This is new favorite steak spot in downtown Houston.

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 October 2020

A neighbor friend of ours turned the BIG 90 in March, but we were out of the country and then the pandemic really hit, so we had to postpone the celebration. We had promised her for this milestone birthday that we would have lobster. And...where do you go for the best lobster in Houston? The Palm!!! We ordered all of our food to go, including two large lobsters, a 5 lb. and a 4 lb. We also ordered two steaks, two asparagus and two mushroom orders, one creamed spinach dish and three Caesar salads. They packaged everything up beautifully. While waiting for our order to be completed, we sat up at the bar and had glasses of champagne. Our bartender, Craig, was also the one preparing our to-go orders. We had a delightful time talking to him. He is from Queens, NY, the home of (as you say when your from Queens, right Craig?) "Jennie Lopez". I said, oh, you mean J-LO? He said in Queens we call her Jennie. Crack me up. I guess she was at one time the "girl next door". The food, all of it, heated up so well. They told us how to heat up the lobster and made sure we had all the serving ware, drawn butter, croutons, salad dressing, bread, etc. for the entire meal. As I was carrying out the last two bags, I woman ran to open the door for me. After we got outside and in the car, my husband said the woman who opened the door for you was the general manager. So, Leslie, glad you are still steering the good ship, Palm! We will be back soon.More

Date of visit: October 2020
Helpful?12  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 August 2020

The Palm used to be a great restaurant. They "were" known for fine steaks, giant lobsters, great service and a lovely dining experience. Today... they are a joke. The service no longer exists. The food isn't even bad enough to be considered lousy. It's really...terrible. The service? Well, they don't have any. If you want to waste your evening and your money go to the Palm. Red Lobster serves better lobster.More

Date of visit: August 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 August 2020 via mobile

It’s always good to enjoy diner with friends at a familiar restaurant and this place is that and we all know the fantastic steaks and service they offer.

Date of visit: January 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 August 2020 via mobile

The owners changed months back... Tillman owns it now... Now it's 30 to 40 percent more expensive for the same food lol The salad is still good lol but too expensive lol

Date of visit: August 2020
Helpful?7  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 February 2020

My wife and i went to the Palm last night for a wine dinner after not being there for a long time and i must say we were glad to be back. The courses were delicious and the Prisoner Wine Co gave a generous amount...of pours and they were all awesome. The service was spot on as well and we met some great people. Cant wait to go back!More

Date of visit: February 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LeslieB2212, Owner at The Palm - Downtown Houston, responded to this reviewResponded 23 February 2020

We are so happy to hear this! We absolutely love our monthly special dinners, and are glad you came to our Prisoner feature. Thank you for the kind words and we are glad to have you back! Please ask for me or Lauren Liermann (our...More

Reviewed 26 January 2020

This is as good as it gets - the best creative dishes and the staff treats you like a queen. I go there to luxuriate when I have some extra money and I do not dress as expensively as some of their clients but am...always treated like a queen - classy everything hereMore

Date of visit: January 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LeslieB2212, Owner at The Palm - Downtown Houston, responded to this reviewResponded 18 February 2020

Hi Sharon, You ARE a Queen! Thank you so much for making us smile with this review! We are all grateful, and look forward to seeing you again soon! One more note: we now feature live music on Thursday and Friday nights, we hope you'll...More

Reviewed 10 December 2019 via mobile

As always, the service, the food, and the staff was wonderful! My favorite lobster in the city. They put it on the grill after streaming, making it the best ever!

Date of visit: December 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LeslieB2212, Owner at The Palm - Downtown Houston, responded to this reviewResponded 18 February 2020

Hi Paul, Thank you so much for writing! We are all so glad you enjoyed everything and can't wait to see you again! Leslie Barkley General Manager

Reviewed 4 September 2019 via mobile

My husband and I had dinner at The Palm on June 22. Service was very poor. Steaks arrived but no steak knives. Finally ate with place setting knife as they were cooling and no one checked on us or easily summoned without a scene. Long...delay in ordering and receiving dessert. My husband emailed manager the next day who promised to discuss with staff. I returned for lunch with a friend on August 23. We were not greeted until offered menus after about 15 minutes by assistant manager. After another considerable wait waiter finally took drink and lunch order. Salads arrived before our drinks. When we asked waiter he very impatiently said they were on the way. An assistant manager checked on us and we mentioned poor service. He must have talked to waiter and busser as both seemed very hostile. We enjoy eating at Palm when we travel but don’t believe we will return to Palm in Houston (where we live).More

Date of visit: August 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LeslieB2212, Owner at The Palm - Downtown Houston, responded to this reviewResponded 18 February 2020

Hi there, I had not seen these reviews as they were posted, I'm so sorry for such a late response. And I'm doubly sorry for two poor experiences - you'll likely not meet many GMs who are more proud of their restaurant and the folks...More

Reviewed 23 August 2019 via mobile

Going down hill fast, felt like Dennys food was not the standard of price point. Not the Palms we love in other citiesMore

Date of visit: August 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LeslieB2212, Owner at The Palm - Downtown Houston, responded to this reviewResponded 18 February 2020

Hi Curt, Wow, that's not even in the same universe as what we work for each day at The Palm in Houston - my apologies for doing whatever it was we did to receive this review. I am also sorry for just seeing this review...More

Reviewed 22 August 2019

You know before you go, it's expensive. But the service is high class and the environment is City Life Experience at its best. The food is more than up to par. Any dish you order is sure to be delightful. We had Strip steak and...Filet Minyon. And they even made a custom off the menu Grilled Chicken Sandwich for my picky son. He devoured it. The staff aims to please! I asked the Manager to request the Chef make a cold Lobster Bisque and put it on the menu. If they do that it will be the only one in town and I will go back every week.More

Date of visit: August 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LeslieB2212, Owner at The Palm - Downtown Houston, responded to this reviewResponded 18 February 2020

Hi Mark, Thank you for writing! I apologize that I'm just seeing this note - but I'm glad you had a great visit nonetheless. Come back and see us soon, I just know we can pull off another great Chicken Sandwich for your son! Leslie...More

Reviewed 29 July 2019

Not one of our better experiences. My wife and I went to diner at The Palm on Saturday night with two other couples. The two other couples all had birthdays, which I indicated on the reservations. I again stressed this to the management, while being...seated. The Palm did nothing at all to acknowledge these four birthdays. In addition, our water glasses were allowed to go empty, paper straws (which get waterlogged and collapse) were provided instead of the plastic straws we requested (told this is a California trend moving across the country...."Hello" this is Texas not California), veal parmigiana portions were noticeably smaller, hash brown potatoes were burnt and after the staff could not properly correct we were informed this is the way The Palm always serve their hash browns. As bad as all that sounds, the lobster was delicious and both sweet and tender. Everyone did enjoyed their lobster very much, but not enough to ignore the way we were treated. Sadly, this is a trend I have noticed at The Palm recently. Their staff no longer appears to correct issues brought to their attention by customers. Instead, they listen to the complaint, make a few excuses and offer no real solution to any issue a customer might present to them. This same process has happened to me on at least three occasions over the last year or two and the two couples joining us also have had similar experiences recently at The Palm. Shame om me for allowing this to happen more than twice (every restaurant is allowed an off-night) and for arguing with a staff that does not listen or believe their customer is always right! Saturday will be the last time this happens, because we will be dinning elsewhere. There are just too many excellent steakhouses in Houston and there is no need to deal with these issues when spending good money.More

Date of visit: July 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LeslieB2212, General Manager at The Palm - Downtown Houston, responded to this reviewResponded 14 August 2019

Hello pacetx, I had a nice conversation with one of the gentlemen in your party over the phone. I look forward to seeing you again sometime in the future. Leslie Barkley

Reviewed 21 July 2019 via mobile

We now have new managers who truly care about service and quality. They are even enthusiastic. The steaks can’t be beat. They are truly prime beef; not tenderized to fool. The lobster is always a special treat.More

Date of visit: July 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LeslieB2212, General Manager at The Palm - Downtown Houston, responded to this reviewResponded 31 July 2019

Hello, Rose! We are all so grateful that you are Palm family, and have been for so long. Thank you for taking the time to see us often and for writing us this note. You and Lornie always start our Saturdays off right, and we...More

View more reviews
Best nearby
Best nearby hotelsSee all
The Laura Hotel, Houston Downtown, Autograph Collection
81 reviews
.11 km away
SpringHill Suites Houston Downtown/Convention Center
161 reviews
.19 km away
Courtyard Houston Downtown/Convention Center
368 reviews
.21 km away
Athens Hotel Suites
223 reviews
.23 km away
Best nearby restaurantsSee all
guadalajara del centro
349 reviews
.05 km away
III Forks
303 reviews
.02 km away
McCormick & Schmick's Seafood & Steaks
288 reviews
.06 km away
Best nearby attractionsSee all
Brazos Bend State Park
353 reviews
.30 km away
Discovery Green
875 reviews
.51 km away
Toyota Center
905 reviews
.40 km away
Downtown Tunnels
158 reviews
.56 km away
Questions & Answers
Get quick answers from The Palm - Downtown Houston staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

THE PALM - DOWNTOWN HOUSTON - Great Uptown - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about The Palm - Downtown Houston

Yes, The Palm - Downtown Houston offers takeaway services.

The Palm - Downtown Houston is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4