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Fratelli

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227 Cranbourne Rd, Frankston, Victoria, Australia
03-9776-5277
Today
11:00 - 22:00
Closed now
See all hours
Hours:
Sun 09:00 - 22:00
Mon - Sat 11:00 - 22:00
More Info
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86 Reviews from our TripAdvisor Community

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Showing 86: English reviews
1 review
1 of 5 bubbles Reviewed 4 days ago NEW

The steak was so raw. The owner refused to give a full refund. He claimed it's easy to undercook raw steak and anyone cooking at home could have made the same error.

Helpful?
Thank Wendy L
Fratelli F, Manager at Fratelli, responded to this review

Hi Wendy, As you will note from the email w sent you, we have looked into your comments in the hope to rectify any outstanding issues with the aim of improving our customer service and highlighting your comments to our Chefs. . We can confirm you ordered the Rump Steak with the Surf n Turf seafood toppings & Chips. We... More 

Frankston, Australia
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW

My partner and I used to like this restaurant and were regular customers but were let down badly when a steak was ordered but came out raw. Lesson don't order the steak they are only good at pasta and pizza and don't expect a refund.

Helpful?
3 Thank Cogs45
Fratelli F, Manager at Fratelli, responded to this review

Hi Cogs45, Thanks for your review as promised we have looked into your comments in the hope to rectify any outstanding issues with the aim of improving our customer service and highlighting your comments to our Chefs. . We can confirm you ordered the Rump Steak with the Surf n Turf seafood toppings & Chips. We always encourage customer’s, if... More 

Mt Eliza, Australia
Level Contributor
35 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

We were there with friends for a birthday and the meals were excellent. I ordered the lamb and, wow!!! It was so tender and moist. Definitely a place I'll be going back to!!!

Helpful?
Thank Barbaratimmermans1
Fratelli F, Manager at Fratelli, responded to this review

Hi Barbara, Thankyou for taking the time to review our venue. We appreciate all feedback good or bad as it gives us an opportunity to grow & improve our business. We will pass your kind comments onto our Chef's - will definitely make them proud of all their hard work. Look forward to having you back for another visit! Thanks... More 

Level Contributor
24 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Just ad a great night out here, good service,good food, easy wine list & a terrific atmosphere to dine. The staff are rally great & join in & have abit of fun. The owner is very alert to whats happening & helps out when needed.he also g Has a great rapport with clients & staff. Had a fantastic & well... More 

Helpful?
Thank Haze057
Fratelli F, Manager at Fratelli, responded to this review

Hi Haze057, Thankyou for taking the time to review Fratelli, it does mean a lot to us as we really appreciate all feedback about our customer's experience. We are so happy to hear that you enjoyed all aspects of your night out at FRATELLI. We will be passing on your positive feedback to all of our staff which will be... More 

1 review
4 of 5 bubbles Reviewed 2 December 2016 via mobile

Quick and easy service from a the staff, probably the best chicken and garlic cheese pizza I've ever had! Thank you

Helpful?
Thank Jacqui S
Fratelli F, Manager at Fratelli, responded to this review

Hi Jacqui S, Thankyou for taking the time to review our venue. We will let the staff know they are doing a great job and will keep up the high standards coming from our kitchen! Hope to see you back soon! Thanks - Fratelli More 

Level Contributor
23 reviews
19 restaurant reviews
3 of 5 bubbles Reviewed 23 November 2016 via mobile

We go here for a quick cheap feed. They some great Special nights during the week. Porterhouse and chips $12 approx good quick and cheap. Good to take a bunch of hungry teenagers

Helpful?
Thank Paul M
Fratelli F, Manager at Fratelli, responded to this review

Hi Paul M, Thankyou for taking the time to review us! Yes our Steak night is a very popular special for us and is full of great quality & value! Look forward to having you return soon! Thanks - Fratelli! More 

Kuala Lumpur, Malaysia
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 November 2016 via mobile

Read about the "unfriendly old man who is the owner"...well,beg to differ he looks grumpy but turns out to be a nice guy.So do walk in coz food is good and its great for family dining. The owner actually gives my kids lollies when we "check out"... Their seafood paella is yummy,the cream mussels with garlic bread is superb,pasta is... More 

Helpful?
Thank Jojoe23
Fratelli F, Manager at Fratelli, responded to this review

Hi Jojoe23, Thankyou for taking the time to review us, we appreciate all feedback giving us an indication of how we are developing as a local Frankston Business. Thanks for your kind words about Michael, we will be sure to let him know! He truly is grateful for every customer who walks through the doors to Fratelli and he gets... More 

Level Contributor
15 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 11 November 2016

I have been to this restaurant once before and I was not very impressed with it. Invited for a birthday celebration, I attended, but yet again I was very disappointed. Staff are friendly and attentive enough. One of the negatives of this place is that there is a middle aged man walking around ordering staff around and talking down to... More 

Helpful?
Thank tinap7200
Fratelli F, Manager at Fratelli, responded to this review

Hi tinap7200, Thankyou again for your review & feedback. We take on all feedback and also pass it onto our staff to ensure that improvements are constantly being made to better our business and each customer's experience. We are sorry to hear that again we were unable to reach your expectations. We are quite confused with your review this time... More 

Level Contributor
26 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 18 October 2016

Fratelli's have good sized meals at reasonable prices. They let you take leftovers home happily and the staff are helpful and friendly. The owner is often there serving at the till. He's a lovely Italian man with a smile for all his customers.

Helpful?
Thank Gail F
Fratelli F, Manager at Fratelli, responded to this review

Hi Gail, Thanks for taking the time to review us, it means a lot to us and we appreciate your comments. Michael loves all of his customers and appreciates their patronage. Our staff love what they do, which is why they provide such great service! We look forward to your return. Thanks - Fratelli! More 

Melbourne, Australia
Level Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 October 2016 via mobile

We go to Fratelli around once a month as a catch up with friends as we live nearby. We have never been disappointed with any food we have eaten its always a good sized portion and the food is tasty. If you want to split a bill you have to work out how much your food was as they wont... More 

Helpful?
Thank Jacjac89
Fratelli F, Manager at Fratelli, responded to this review

Hi Jacjac89. Thanks for taking the time to review our venue. We love all of our returning loyal customers & are glad tat you love us too! The only reason why we do not split the bill is because our POS system doesn't allow it, we have customers sort out their own bills when splitting to avoid mistakes on our... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    2.5 of 5 bubbles
Cuisine
Italian, Pizza, Contemporary, Gluten Free Options
Meals
Brunch, Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Serves Alcohol, Outdoor Seating, Television, Wheelchair Accessible, Full Bar
Good for
Groups, Child-friendly, Cheap Eats, Kids
Open Hours
Sunday
09:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 22:00
Saturday
11:00 - 22:00
Location and Contact Information
  • Address: 227 Cranbourne Rd, Frankston, Victoria, Australia
  • Location: South Pacific  >  Australia  >  Victoria  >  Mornington Peninsula  >  Frankston
  • Phone Number: 03-9776-5277

Questions & Answers

Questions? Get answers from Fratelli staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?