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The Cheesecake Factory

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Ratings and reviews

Certificate of Excellence2016 Winner
RATINGS
Food
Service
Value
Atmosphere
About
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch
CUISINES
American
FEATURES
Takeout, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Outdoor Seating
Reviews (177)
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170 results
Traveller rating
78
47
21
16
8
Traveller type
Time of year
LanguageEnglish
More languages
78
47
21
16
8
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All reviews cheesecake farfalle parmesan chicken shepherds pie burger fish tacos sandwiches huge menu cool springs galleria mall food and service were great great place to eat to go box anniversary dinner for special occasions kids menu great lunch sat at the bar
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1 - 10 of 170 reviews
Reviewed 1 week ago via mobile

We had salads, sandwiches, and chicken entrees. The bread in the bread basket was tough and hard. Cheesecake sampled included original, cherry chocolate, and tres leches. The desserts were the best part of the meal.More

Date of visit: January 2019
Thank AvaTennessee1
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 days ago

Thank you for your review. We're glad to hear that you enjoyed your meal. We are so sorry to hear that you were not fully satisfied with your bread. We'll be sure to follow up on this with our team. Next time, please let our...More

Reviewed 3 weeks ago via mobile

We love the food, the ambiance, the staff, and of course, the cheesecake! Their original cheesecake is so good! The wait time isn’t bad. I’ve never been disappointed!

Date of visit: January 2019
Thank Bodasa
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thanks for your kind review. We're happy to hear you had a great experience with us! We can't wait for your next visit!

Reviewed 3 weeks ago via mobile

My husband and I came here for a late night dinner. We got there about an hour before it was to close. The food was delicious. I definitely recommend trying the honey truffle chicken. We had the tiramisu cheesecake too. If you want to be...More

Date of visit: December 2018
Thank lindsay_taylor_mba
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you so much for this review, Lindsay. We're very happy you enjoyed dining with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 4 weeks ago via mobile

Overpriced mediocre food Butter doesn't melt on the bread Better food for a better price in the food court If you going to consume the overpriced cheesecake, save your money and eat a Krispy Kreme donut just a short distance away. Soda water is 3.50,...More

Date of visit: December 2018
Thank TNBohunkerpastor
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello. We are so sorry to hear you were not satisfied with your meal! We hope you can give us another chance and next time, if anything about your experience can be improved, please let our managers know so we can make things right while...More

Reviewed 7 December 2018

The Factory is always good. The entrees are very filling and I usually don’t have room for dessert! It’s a little pricey so we don’t go very often.More

Date of visit: November 2018
Thank Gooch1966
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 December 2018

Hello and thanks for your feedback. We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again...More

Reviewed 7 November 2018 via mobile

Went 2 times in 1 weekend. Everything was hot and tasted great. Good service all around and we never waited more than 20 min on Friday or Saturday night. Even with a wait, you can walk around the mall with your buzzer while you're waiting.

Date of visit: October 2018
Thank nep5239
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 November 2018

Hello and thank you for your review. We are so glad to hear you enjoyed our food and service. Thanks for your patience with any wait you may have experienced and we hope to see you again soon!

Reviewed 27 October 2018 via mobile

We have visited this restaurant many times. Typically it is really good and everything is spot on. The last two times have been so disappointing. Today we ordered a little variety of breakfast and lunch. All of the food came out luke warm. The pasta...More

Date of visit: October 2018
Thank JBellavia
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 October 2018

Thank you for your feedback. We are so sorry for your experience at our restaurant. We hope you can give us another try. Next time, please let our staff or managers know if anything can be improved so we can do our best to make...More

Reviewed 15 October 2018

Seven of us enjoyed a birthday celebration here. The wait was a little long but was understandable for a group our size. Our waitress was very attentive. The food was all very good. Several of us got cheesecake for dessert and it was all very...More

Date of visit: October 2018
Thank Drfoodlover2
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 October 2018

Thanks for your review! We greatly appreciate it! We know long waits can be frustrating, so we suggest coming in either in the morning or later in the evening for a shorter wait. Thanks again and we look forward to seeing you soon!

Reviewed 4 October 2018 via mobile

My wife and I stopped here for the first time on Wednesday at 5:00 pm. They were not busy. We were seated immediately. However, once seated, we saw servers running past our table but not stopping. We were not offered water, drinks, or checked on...More

Date of visit: October 2018
Thank Glascock2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 October 2018

Hello. We are very sorry for this experience. We'd like to speak with you more, so please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you!

Reviewed 16 September 2018

I have heard so many good things about this restaurant but never made the time to go there while I was in town. It lived up to it's reputation! The menu is huge so get ready for a tough decision. All of the entree's that...More

Date of visit: September 2018
Thank Julie A A
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 20 September 2018

Hi Julie, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

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Questions & Answers
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granna1966
31 December 2016|
AnswerShow all 3 answers
Response from P6788PNmikek | Reviewed this property |
Yes, definitely and they have a great happy hour!
0
Votes
granna1966
31 December 2016|
AnswerShow all 2 answers
Response from Joliesbucketlist | Reviewed this property |
Yes. They have a bar area too!
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