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The Cheesecake Factory

1800 Galleria Blvd, Suite 1166, Franklin, TN 37067
+1 615-503-9726
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Overview
  • Excellent47%
  • Very good29%
  • Average12%
  • Poor8%
  • Terrible4%
Travellers talk about
“cheesecake” (69 reviews)
“farfalle” (2 reviews)
“steak diane” (2 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
₹₹ - ₹₹₹
RATINGS
Food
Service
Value
Atmosphere
LOCATION
1800 Galleria Blvd, Suite 1166, Franklin, TN 37067
All Details
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Reviews (170)
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1 - 10 of 163 reviews

Reviewed 3 days ago

Seven of us enjoyed a birthday celebration here. The wait was a little long but was understandable for a group our size. Our waitress was very attentive. The food was all very good. Several of us got cheesecake for dessert and it was all very...More

Thank Drfoodlover2
Reviewed 2 weeks ago via mobile

My wife and I stopped here for the first time on Wednesday at 5:00 pm. They were not busy. We were seated immediately. However, once seated, we saw servers running past our table but not stopping. We were not offered water, drinks, or checked on...More

Thank Glascock2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hello. We are very sorry for this experience. We'd like to speak with you more, so please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you!

Reviewed 4 weeks ago

I have heard so many good things about this restaurant but never made the time to go there while I was in town. It lived up to it's reputation! The menu is huge so get ready for a tough decision. All of the entree's that...More

Thank Julie A A
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Julie, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed 11 September 2018 via mobile

Came on a rainy Sunday. And as to be expected for Sunday was busy. Had to wait on me for 20 minutes. Service was good. Had a waitress come and take our drink order and to inform us that our waitress was on her break...More

Thank learsisrael
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 12 September 2018

Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 4 September 2018 via mobile

We had the best server ever! We had our Italian friend with us, who had a hard time comprehending the various choices. Our waitress was gracious, very helpful, and offered a custom combo that was perfect for our friend. Hubby liked his meatloaf and sides....More

Thank SMJ_13
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 September 2018

Hello. We are so sorry to hear that you were not fully satisfied with your meal. We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever...More

Reviewed 1 September 2018 via mobile

The Cheesecake Factory in Franklin never disappoints. My wife and I sat at the bar and the service was awesome. Cheesecake Factory trains staff very well and they are always knowledgeable and helpful. We will definitely be back.

Thank trey3230
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 September 2018

Thank you for your review. We're glad you enjoyed the service you received during this visit! We look forward to your next visit!

Reviewed 27 August 2018

Service was pretty good considering how crowded it was. It's loud, but we went around lunchtime. Traffic is horrendous, but that's big city USA these days. Plenty of parking. We were driving across America and stopped here for a chow-down pit stop.

Thank magicdragon007
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 28 August 2018

Hello. Thanks for your review, We're glad you enjoyed the service our team provided during this visit. We hope to see you back soon!

Reviewed 5 August 2018

We had Sunday brunch here. The food and service were great. My wife had the French toast and I had the chicken and waffles. Both dishes were excellent, although I have to admit my wife made the better choice. I will definitely have the French...More

Thank 796glenns
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 August 2018

Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

Reviewed 24 July 2018 via mobile

I assume most are aware of the Cheesecake Factory. If not, in a nutshell...national franchise..HUGE menu. If you can’t find something to eat here, oh well..amazing variety. We had Chinese orange chicken, four cheese pasta, and a grilled ribeye as our three entrees. And...As the...More

Thank Snaphook95
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 25 July 2018

Thanks for your feedback! We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again and we...More

Reviewed 10 July 2018

While on a shopping trip with family, we opted for The Cheesecake Factory. It had been years since we went to one as we never thought they were that great. We appreciated what seemed to be a more expansive menu. The service was good (nothing...More

Thank TheLavieris
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Ask a question
Questions & Answers
granna1966
31 December 2016|
AnswerShow all 3 answers
Response from Mike K | Reviewed this property |
Yes, definitely and they have a great happy hour!
0
Votes
granna1966
31 December 2016|
AnswerShow all 2 answers
Response from Joliesbucketlist | Reviewed this property |
Yes. They have a bar area too!
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Child-friendly, Kids
Open Hours
Sunday
10:00 AM - 10:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 1800 Galleria Blvd, Suite 1166, Franklin, TN 37067
  • Location: United States  >  Tennessee (TN)  >  Franklin
  • Phone Number: +1 615-503-9726
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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