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Shake Shack

Certificate of Excellence
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3460 Waterlevel Hwy, Cleveland, TN 37323
+1 423-472-2200
10:30 - 23:00
Open now
See all hours
Sun 11:00 - 22:30
Tue 10:30 - 22:00
Wed - Thu 10:30 - 22:30
Fri - Sat 10:30 - 23:00
More Info
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65 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 65: English reviews
Cleveland, Tennessee
Level Contributor
199 reviews
150 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
Reviewed 2 weeks ago

This is a great spot for milkshakes and finger foods. They will come to your car, you can to to the window, there are picnic tables, or you can eat inside. The milkshakes have real peanut butter, banana, etc. rather than just flavoring. They have corn nuggets, fried mushrooms, broccoli bites, buffalo fries, jalapeno poppers, etc. There is a good... More 

Thank rwilliams2911
1 review
Reviewed 3 weeks ago via mobile

I took my family here based on high reviews and was not disappointed. We had burgers and BBQ and they were AMAZING, along with the corn nuggets and onion rings, and soft serve ice cream. My mom said the food was just like it was when she was a kid. The atmosphere is very old school and it was a... More 

Thank Nick Z
Level Contributor
19 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 6 March 2017

I have been eating at the Shake Shack for over 40 years and the food is better than ever! Hand-pattied burgers, awesome shakes, and fantastic, soft-serve ice cream. Don't let the simple surroundings fool you. The food is fresh and many items are made from scratch. Eat in or drive in with the entire family. You won't be sorry!

Thank Rodney M
A TripAdvisor Member
Reviewed 26 January 2017 via mobile

Delicious food - fast service. Try the Burger - it is always a winner. (Of course they have great shakes too!) 😁

Thank A TripAdvisor Member
Dahlonega, Ga
Level Contributor
617 reviews
492 restaurant reviews
common_n_restaurant_reviews_1bd8 114 helpful votes
Reviewed 26 December 2016 via mobile

Shake Shack was a new experience for me, never been before but my wife talks about it since she is from Cleveland. Had burgers, fries, and shakes, everything was really good.

Thank rustybob64
knoxville, tn
Level Contributor
54 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 4 October 2016 via mobile

We visited on October 2nd, I had the "mini-burgers", hubby had the large burger. I will say, his burger was great! My mini-so called burgers were inedible-the meat was similar to popular fast food chains that steam the meat, yuck! Other than that, love the classic drive in feel, crinkle fries, and friendly staff! Get the regular sized burgers and... More 

Thank jenbuick
A TripAdvisor Member
Reviewed 2 September 2016 via mobile

Very disappointed . I stopped by and ordered broccoli and cheese nuggets. They were very good but you only get 4 nuggets for $3.59. That's a little high for only 4

Thank A TripAdvisor Member
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 26 August 2016

I love the shake shack it has some of the best milk shakes I have ever drunk and the food is good as well, I love their hamburgers and their fried shrimp if they still have it. The service has always been great and the prices are not that bad either. The only draw back for me is its kind... More 

Thank redneck h
Level Contributor
28 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
Reviewed 24 July 2016 via mobile

We stop here and get soft serve cones about 3x a week during the season. Very good, they use mix from our local Mayfield Dairy Farms including vanilla, chocolate. Or mix of both.

Cleveland, Tennessee
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 16 July 2016 via mobile

I have been coming here since the mid 70's. The service is always fast and friendly. I have never been disappointed with anything here. My favorite has to be the barbecue sandwiches with hot slaw.

Thank dingdory99

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    4.5 of 5 bubbles
American, Fast food
Lunch, Dinner, Brunch
Restaurant features
Takeout, Waitstaff, Seating, Wheelchair Accessible
Good for
Child-friendly, Cheap Eats
Open Hours
11:00 - 22:30
10:30 - 22:00
10:30 - 22:30
10:30 - 22:30
10:30 - 23:00
10:30 - 23:00
Location and Contact Information
  • Address: 3460 Waterlevel Hwy, Cleveland, TN 37323
  • Location: United States  >  Tennessee (TN)  >  Cleveland
  • Phone Number: +1 423-472-2200

Questions & Answers

Questions? Get answers from Shake Shack staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?