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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Mexican
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner
View all details
meals, features
Reviews (76)
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Traveller rating
34
29
4
1
8
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Time of year
LanguageEnglish
Traveller rating
34
29
4
1
8
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Reviewed 27 April 2022

We have patronized this restaurant regularly since moving to the area nearly 10 years ago. They have a "Frequent Customer Appreciation Program (Have Dinner on Us!). On the punch card it clearly states "Visit nine times, ordering dinner for one person. On your tenth visit,...will get a FREE dinner combination plus your preferred drink (soft drink or 12 oz beer) for one person for free." We have redeemed these cards in years past with no problem, ordering two entree combos, beverages and then getting the lesser value entree combo for free. Recently we visited to do the same again, showed the card upon arrival and the staff person said, "you will get $10 off you bill", to which I responded "it doesn't say that on the card". The rude "couldn't care less" person (and other gathering staff) just folded their arms and keep repeating this falsehood, Unfortunately the owner/manager, Alejandro (who has always been kind, courteous and gracious to us) was not there. Needless to say we left immediately and haven't returned. SAD, SAD TREAMENT FOR LOYAL CUSTOMERS, SHAME ON YOU PUERTO NUEVO111More

Date of visit: January 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 December 2021

Fantastic value for lunch and the food was great! Not all Mexican restaurants are equal. It's apparent that they take pride in the quality here. I just had one of their lunch combos, but it was really great for the price.

Date of visit: November 2021
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Reviewed 4 December 2021

We had dinner with another couple last night. Our appetizers were served after our entrees (even though we asked for them to be served before entrees and inquired about them twice while waiting). Appetizers were cold - cold fried calamari is not good. Of the...4 entrees, 3 were barely lukewarm ! After the meal, I conveyed our disappointment to the Host at the cashier station. Response "That's what happens when we get busy." I was shocked - I actually said to him (and the 2 other employees standing with him), "That's your answer - that's what happens when we are busy? Not something like I'm sorry you were not happy with your meal" and he said again "Nothing to say other than we are really busy" We will not go back to this location.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 May 2021

We have had Mexican food from coast to coast and I have eat in Nuevo Laredo, Mexico. This was the worst food we have ever had and positively will never go back or recommend it to anyone. I ordered two beef burritos with rice NO...beans & only red Sause on top no Sauer cream. When it can it looked like it was floating in soup & NO rice. Their second try the Burrito looked like beef Pura & their sauce was a light pink not red. Bottom line both our entrees tasted terrible. Here again how can they have a 4 start rating unless it is bogus.More

Date of visit: May 2021
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Reviewed 16 March 2021

very good restaurant, food excellent, prices affordable. service very good. also clean and following measures.

Date of visit: February 2021
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Reviewed 16 November 2020

Our favorite local restaurant, easy in and out. The food is typical mexican but is always served hot and without much of a wait. We've always had great service, and prices are very affordable.

Date of visit: November 2020
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Reviewed 28 September 2020

Had two dinners at this fine restaurant and food was great. Had shrimp and scallops and also a beer burrito and enchilada. Both were solid picks. Margaritas we real good too. Best in the area by far.

Date of visit: September 2020
Helpful?2  
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Reviewed 26 January 2020

We ate dinner there again last week. I had two chicken burritos with beans. About $9. Actually very simple, but excellent. She had the ribeye by mistake. Pointed at menu and had a mixup. Steak was decent size, cooked as asked, and seasoned. Came with...rice and beans about $17. She enjoyed the steak as it was tender. Oh, the restaurant is clean and spacious. Service is friendly and prompt. All in all, we will be back. Pricing is a value for food quality and service.More

Date of visit: January 2020
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Reviewed 5 October 2019

Food quality is always consistent, and plenty of it. Service is always spot on and their salsa bar is great. It is available at all times and you can help yourself to specialty salsas.

Date of visit: September 2019
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Reviewed 7 August 2019 via mobile

The restaurants in this area are notorious for only being open 3 or 4 days a week. Puerto Nuevo is open most of the time with the exception of some holidays. So if you don't want fast food. This is for sure the best choice...on Mondays and Tuesdays as every place else is closed. The service is quick and friendly. It's bigger than it looks and I've never had to wait for a table even when the parking lot is very full. They have a slightly expanded menu that should satisfy diners that don't want to eat Mexican food. I have never heard a complaint from anybody that I have taken there.More

Date of visit: August 2019
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Reviewed 21 July 2019

Large portions, hot and tasty. not the typical Mexincan. Friendly service. Even the luinch menu is really a full meal with lotza flavor. So many good choices. Mexican background and a south of the border apmosphere.

Date of visit: July 2019
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Reviewed 6 June 2019 via mobile

This is one of our favorite Mexican restaurants. Always consistent with great food and wonderful service. Would highly recommend eating here.

Date of visit: May 2019
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Reviewed 5 May 2019

This resturant has the best Mexican food in the upstate. We always stop in on our way to the SC mountains.

Date of visit: April 2019
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Reviewed 3 March 2019

Made a reservation on Thursday for lunch on Friday for 12 people. Wasn’t informed at that time that alcohol would not be available. Not a big deal but should have been informed.

Date of visit: March 2019
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Reviewed 27 February 2019 via mobile

We stopped in here before a concert and ate supper. The food was good and the service was very fast. Only thing needs improvement is the bathroom size . I would definitely recommend and will eat there again.

Date of visit: February 2019
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PUERTO NUEVO MEXICAN & SEAFOOD, West Union - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about Puerto Nuevo Mexican & Seafood

Yes, Puerto Nuevo Mexican & Seafood offers takeaway services.

Puerto Nuevo Mexican & Seafood is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 3.5