My wife and I visited this past Sunday. It took a little bit for the server to come over to get our drink order. We just wanted 2 waters and said we were ready to order. She said she'd take our order when she brought...the waters. 10 minutes passed before she came by again (we saw her taking orders and delivering food during that time).
We ordered an spinach & artichoke app and a pizza. A runner brought the appetizer. When we bit into the garlic toast it was completely stale - as if it was yesterday's bread that had been sitting out. It took a while to grab our server's attention. When we told her - she simply asked if we wanted new bread. I said I wanted a whole new one, because by the time the bread comes, the spinach will be cold.
She took it to the kitchen and said a new one would be out in just a couple of minutes. 30 minutes later she brought our pizza - no app. She sat it down and said "Here's your pizza". I asked what happened to the appetizer and she said: "Oh yeah - the kitchen didn't understand what they needed to do, but it'll be out in a few minutes." I told her that is what you told us 30 minutes ago and that now that our pizza was here, it was no longer an appetizer - so just forget about it. I let her know I thought it was terrible service.
When we bit into the pizza it was barely warm. Now we knew what took so long. It had just been sitting. Clearly this was not fresh out of the oven.
The server never returned to the table. I finally caught her rushing by our table with food for another table and asked her to bring us the check. She replied that she told the manager we were upset so he said there was no charge.
Unbelievable - not only was the server lousy, the food bad, but that manager had to comp the meal and didn't have the common sense to walk out to the table to apologize and to find out what happened??!!
This restaurant was poorly run. It is not indicative of Mellow Mushrooms that I have been to, but I will never return to this one!More
