My family went here after Church on Easter, granted they were busy, but the staff was very rude to us. There was a long line so I went upstairs first to see if there would be a table for five people, there was a nice...employee upstairs who said she would push two tables together for us, so I agreed and went back downstairs to order. The girls working behind the counter said I was not allowed to go upstairs and save seats, (even though the lady upstairs had already agreed to put two tables together for me). The lady behind the counter continued to treat me rude, telling me to wait at the end of the line, asking several times for the customers to shut their front door etc. There was a guy behind me who heard all of this and asked me did he hear this correctly and I said yes, and he a had a large group with him and they decided to leave. After I ordered I was told to wait downstairs for my drinks which I did, they placed my coffee on the counter and just let it sit there, never asked or told me it was there. Meanwhile the girl taking my order asked If I wanted to leave a Tip and I said no because I was not being treated with good customer service. I heard the lady behind the register go back in the kitchen and say loudly "Can you believe this guy just spent $80.00 on Easter and didn't Tip us"? I was treated so poorly downstairs I was in no mood to leave a Tip before I was served any food. However, I eventually did leave a tip on the table upstairs because the one girl cleaning tables upstairs was nice. Conclusion, good food with TERRIBLE SERVICE!! PS to the owners of this establishment, you need to do some Customer Service training with your staff ASAP before you lose more business!More