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Carluccio's - Kingston

Charter Quay, Kingston upon Thames KT1 1HT, England
+44 20 8549 5898
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Overview
  • Excellent33%
  • Very good31%
  • Average16%
  • Poor11%
  • Terrible9%
Travellers talk about
“lasagne” (13 reviews)
“pancetta” (4 reviews)
Closed Now
All hours
CUISINES
Italian, Mediterranean, Vegetarian Friendly, Gluten Free Options
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Charter Quay, Kingston upon Thames KT1 1HT, England
All Details
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Reviews (262)
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1 - 10 of 260 reviews

Reviewed 2 weeks ago via mobile

Popped in for a quick bite... So pleased I did! Absolutely triumphant Pasta and bean soup and the most delicious garlic, chilli and white wine Spaghetti! Solid 10, well done chef!More

Thank Jasim K
KingstonC11, General Manager at Carluccio's - Kingston, responded to this reviewResponded 2 days ago

Hi Jasim K I am delighted to hear that you had a great experience at Carluccios. The Chef is very happy to hear what you had to say about the food, as we take great pride in providing delicious Italian food. Look forward to seeing...More

Reviewed 3 weeks ago via mobile

Came here yesterday for my wifes birthday lunch with my 3 children. Didn't start well when 4 of the five menus we were given were for the evening menu. My daughter had to take a picture on her phone so one side of the table...More

Thank Peter M
KingstonC11, General Manager at Carluccio's - Kingston, responded to this reviewResponded 3 weeks ago

Dear Peter M, Thank you for posting your feedback. I must start by apologising wholeheartedly and unreservedly for your experience. I totally understand your upset and anger. I take all the feedback seriously specially the negative ones and I would not attempt to make excuses...More

Reviewed 3 weeks ago via mobile

The pasta was absolutely great . Perfectly prepared Al Dente . The other dishes too . Quick service and nice staff .More

Thank B N
KingstonC11, General Manager at Carluccio's - Kingston, responded to this reviewResponded 3 weeks ago

Dear B N, Thank you for posting such a positive review. We do aim to make all of our guests as comfortable and as welcome as possible, and to give you as positive an experience as possible all round. So I'm really pleased to hear...More

Reviewed 12 September 2017

I didn't want to go (I have never found Carluccio's to be overly exciting or great), but my wife really wanted to. We had the foccacia to start (pretty good) I had the seafood pasta (very good) and my wife had the mushroom risotto (with...More

Thank JAEFK
KingstonC11, General Manager at Carluccio's - Kingston, responded to this reviewResponded 4 weeks ago

Dear Jaefk, Many thanks for taking time to write such an exceptional review on your visit to Carluccio's Kingston! It is a great pleasure to hear that you were satisfied with every aspect of the restaurant - food, service and overall atmosphere - we could...More

Reviewed 6 September 2017 via mobile

Very good quality, and great value for lunch set menu Friendly and efficient service Starter we had chicken liver pate, and panzanella (bread salad) Main, Aubergine pasta and beef ragout spaghettiMore

Thank Stefan S
KingstonC11, General Manager at Carluccio's - Kingston, responded to this reviewResponded 4 weeks ago

Dear Stefan S, Thank you very much for sharing such an amazing feedback about your visit to Carluccio's Kingston. We work really hard on providing the best food and atmosphere possible for our guests and we are truly delighted that all the effort has reflected...More

Reviewed 14 August 2017

Called into Carluccios Kingston for a late breakfast/brunch today. Good atmosphere close to the river & a stroll from the shops. Plenty of outside seating in the sun.Good, friendly & quick service. We both had the Magnifico breakfast which consists of sausage,crispy pancetta, mushrooms,tomatoes &...More

Thank william21Cheltenham
KingstonC11, General Manager at Carluccio's - Kingston, responded to this reviewResponded 20 August 2017

Dear william21Cheltenham, What a wonderful review! Thank you for taking the time to share your comments with us - both the front and back of house are absolutely thrilled! Kindest regards, Hatice and THE TEAM

Reviewed 14 August 2017

Came here for dinner a few months ago with a friend - my friend ordered her favourite meal, spinach and ricotta ravioli, and I ordered spaghetti bolognaise. Despite our very simple orders, the chef managed to get both extremely wrong. The ravioli was not cooked...More

Thank Vobro
KingstonC11, General Manager at Carluccio's - Kingston, responded to this reviewResponded 20 August 2017

Dear Vobro, Even though you have dined with us few months ago Thank you for taking your time to write your review. I'm sorry to read that the food you ordered was below your standards and from what you are describing ours too ! I'm...More

Reviewed 9 August 2017 via mobile

My favourite place to eat! I love going to Carluccio's! Everyone is so friendly and very helpful there.Always great atmosphere! Food is amazing, very tasty. Exceptional Service! Will definitely recommend! Will be back soon🙂

Thank lucie k
KingstonC11, Manager at Carluccio's - Kingston, responded to this reviewResponded 14 August 2017

Hello, Thank you for taking your time and writing us a review. The team and I are really pleased to read that you had an enjoyable experience with us. Please say hi next time you are visiting so I can thank you in person. Regards

Reviewed 8 August 2017 via mobile

They were expecting us to sit and wait for them! Very very slow..... we had to go and ask for drinks and for the bill again. Food was nice but nothing special for the price.More

Thank nocclaudia
KingstonC11, Manager at Carluccio's - Kingston, responded to this reviewResponded 14 August 2017

Hello, Thank you for taking the time to send your comments regarding the service and food. I am very sorry we have disappointed you during your last visit and will be sure to discuss your feedback with the team and make amends. If you could...More

Reviewed 21 July 2017

We asked to move table because the paving under and around the table was dirty and littered, including discarded paper napkins and cigarette butts. The remainder of the ground around was littered too, so we advised the staff that did not want to eat there,...More

2  Thank Stephen G
KingstonC11, General Manager at Carluccio's - Kingston, responded to this reviewResponded 29 July 2017

Dear Stephen G, Thank you for taking your time to write us a feedback. Please accept my sincere apologies for your bad experience in our restaurant. I have spoken to all of my Front of House staff and The management about the issues that you...More

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Questions & Answers
Linda H
28 November 2016|
Answer
Response from Kathleenn61 | Reviewed this property |
Carluccios are always really helpful and family friendly so I can't imagine they wouldn't allow this. Just phone them, check and prebook.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 13 - US$ 26
Meals
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Groups, Special Occasion Dining, Business meetings, Child-friendly, Kids
Open Hours
Sunday
9:00 AM - 10:30 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Location and Contact Information
  • Address: Charter Quay, Kingston upon Thames KT1 1HT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Kingston upon Thames
  • Phone Number: +44 20 8549 5898
  • E-mail
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