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The Derby Arms

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Epsom Downs, Epsom KT18 5LE, England
+44 1372 722330
Website
Today
11:00 - 23:00
Open now
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Hours:
Sun - Thu 11:00 - 23:00
Fri - Sat 11:00 - 23:30
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576 Reviews from our TripAdvisor Community

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Showing 573: English reviews
Epsom, United Kingdom
Level Contributor
18 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

This is the first time we've been back to the Derby Arms since its refurb and it's looking great. New colour scheme, much more contempory look and feel with new artwork, etc. I don't think the menu has changed much but yesterday's working lunch was delicious. We shared a baked camembert - thoroughly recommended! - and then had main courses.... More 

Helpful?
Thank SarahjaneR
London
Level Contributor
65 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

I've been here a couple of times, once a few years ago and once this weekend. I've travelled around quite a bit and visited so many nice places, The Derby Arms is right in a prime position, and yet the attitude that prevails is one of superiority and a lack of hospitality. They don't need your business and they know... More 

Helpful?
Thank Bob_DVB
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi Bob, I'm sorry to hear that you were disappointed with your most recent visit to us. I can assure you that we aim to deliver the highest standard of service to all of our guests, I do apologise that you felt that this was not the case when you were here. Please do get in contact with us to... More 

London, United Kingdom
Level Contributor
95 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

We stopped here for a quick sandwich and a drink at lunchtime. It was fairly busy and seemed a but disorganised. The staff didn't really seem to be working together as there were always lots of people waiting to be seated. The food when it came was pretty average. The beef brisket roll with chilli was quite nice but the... More 

Helpful?
Thank Pipsmum999
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi there, I'm really sorry to hear that your recent visit to us did not meet expectations. We always strive to deliver the highest quality of food and a high standard of service, and I do apologise that both fell short. I will pass your comments on to the team to ensure that all of our guests have a fantastic... More 

HAMPSHIRE
Level Contributor
21 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Absolutely packed so a good sign!. Excellent food,prompt and cheerful friendly service. Will come again.

Helpful?
Thank LOIS57
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi there, Thank you so much for taking the time to write a lovely review for us! I am so pleased to hear that you had an enjoyable experience here with us at the Derby Arms- I will be sure to pass your kind comments on to all the team. We look forward to seeing you again soon! Kind regards,... More 

London, United Kingdom
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

Went to this pub regularly as it is local but won't go again They have recently carried out a refit which looks fine but they forgot the two most important ingredients- service and beer. They obviously don't train their staff and just throw them into the mix completely clueless. You can wait 10 minutes to be served when there are... More 

Helpful?
Thank Lev128
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi there, I'm sorry to hear that you have recently been disappointed with the service and beer here at the Derby Arms. We do have some new team members that we are in the process of training and I do apologise that the service hasn't been up to standard. I can also assure you that we clean the lines on... More 

Epsom, United Kingdom
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Lovely new decor inside and out. Not cheap but great food and atmosphere. Friendly, helpful staff (especially smiley knowledgeable Mel). Will definitely go back

Helpful?
Thank Sue B
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi Sue, I am so pleased to hear that you had an enjoyable experience here with us! I must agree that Mel is great! Thank you very much for writing such a lovely review for us, and I will be sure to pass your comments on to all the team. We look forward to welcoming you back again soon. Kind... More 

Surrey, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
3 of 5 bubbles Reviewed 1 week ago

The service and atmosphere was good - suitable for a casual business meeting. The food was of decent quality but lacked any vegan options and had limited vegetarian options. On speaking with the person who took the food order, it seemed there was an openness to modifying meals to suit dislikes / likes - must try this out next time... More 

Helpful?
Thank susanA9657SH
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi Susan, Thank you very much for taking the time to write a review for us. I am glad to hear that you had enjoyable experience and enjoyed the atmosphere here. I am however disappointed to hear that you felt that we had a lack of vegetarian/ vegan options. We do try to cater to everyone's needs, and we will... More 

1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 week ago

Staff ignorant to customer service. Waited & waited to be served staff more interested in their own little cliques. Had a burger & ribeye stake sandwich Both meals were well below PAR. Would not go there again very very disappointed waste of money.

Helpful?
1 Thank Stephen K
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi Stephen, I am sorry to hear that you had a disappointing experience here with us at the Derby Arms. We as a team strive to deliver a high standard of service and high quality food, and I do apologise that neither met expectations. Please do give us a call on 01372722330 or write us an email at enquiry@thederbyarmsepsom.co.uk to... More 

Epsom, United Kingdom
Level Contributor
24 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Had an excellent lunch here last week. Especially recommend the burgers, but it was all good as was the service, everyone was very helpful and friendly. A warm welcome makes such a difference to the feel of a place, probably more so than redecorating! The outside area has been refurbished too, but it was too cold to sit outside. Will... More 

Helpful?
Thank Penelope H
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi Penelope, Thank you for taking the time to write a lovely review for us! I am so pleased to here that you had a fantastic lunch here with us last week- the burgers are definitely one of our most popular dishes! I will pass all your kind comments onto the team. We look forward to welcoming you back again... More 

Epsom, United Kingdom
Level Contributor
29 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Located directly opposite the Queen's Stand of Epsom racecourse, The Derby Arms has an enviable location. And it makes the most of its location to be a go-to destination pub and and excellent (and very busy) restaurant. In addition, it has just undergone an extensive refurbishment which has made the best pub in the area even better.

Helpful?
Thank MarkAnthony2014
DerbyArmsEpsom, Manager at The Derby Arms, responded to this review

Hi Mark, Thank you very much for your kind words about the pub! We really do appreciate when our guests take the time to write reviews for us. I am pleased to hear that you like the refirb as much as we do! We look forward to welcoming you back again soon. Kind regards, Alex More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$ 12 - US$ 29
Cuisine
Bar, British, Pub, Vegetarian Friendly, Gluten Free Options
Meals
Brunch, Lunch, Dinner, After-hours
Restaurant features
Parking Available, Highchairs Available, Reservations, Outdoor Seating, Seating, Waitstaff, Free Off-Street Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Groups, Kids, Child-friendly, Bar Scene, Special Occasion Dining, View
Open Hours
Sunday
11:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:30
Saturday
11:00 - 23:30
Location and Contact Information
  • Address: Epsom Downs, Epsom KT18 5LE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Epsom
  • Phone Number: +44 1372 722330

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Derby Arms and other visitors
1 question
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Questions? Get answers from The Derby Arms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?