We ordered from miller's at 6:40pm and expected delivery at 8:25pm. This time arrived and yet no food came, I rang to enquire and was told approximately 15 minutes - fine. 30 minutes later there was still no sign so my partner rang back and...was told it would arrive imminently. A further 15 minutes passed and still no sign so i called and asked to speak to a manager. The tone was immediately hostile. I explained the situation but the manager was extremely confrontational, he said he would refund me and cancel the order, I explained that wasn't what I wanted, I just wanted my food. He then told me that I was causing drama and I'd have to wait. I said that was a very poor attitude to have and that I'd like a 50% refund on the food given how long we'd waited. He then accused me of being a freeloader, causing drama, not understanding that he had other customers etc. I simply pointed out that I'd paid for a service he hadn't fulfilled! He then stated he'd tell the driver to bring the food back. Thankfully at this time the food arrived, my partner answered the door and I hung up after being told I'd been blacklisted. 5 minutes later the door went again - the poor driver said the manager had sent him to take the food back!
On the plus side, when it actually arrived, it was tasty, I just cannot get over the attitude of the manager!More