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Empire Palace

147-149 Springfield Road, Chelmsford CM2 6JW, England
+44 1245 352568
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Overview
  • Excellent70%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible6%
Travellers talk about
“ribs” (15 reviews)
“duck” (5 reviews)
“fillet steak” (2 reviews)
Closes in 12 min
1:00 PM - 11:00 PM Hours
CUISINES
Chinese, Asian, Vegetarian Friendly
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
147-149 Springfield Road, Chelmsford CM2 6JW, England
All Details
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Reviews (90)
Traveller rating
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1 - 10 of 90 reviews

Reviewed 18 August 2018 via mobile

I was fortunate enough to be invited along to this restaurant as part of my @EssexFoodies Instagram blog. The restaurant is located just outside of Chelmsford city centre which makes it a little awkward for parking, however don't let this put you off, it is...More

Thank Hollie A
Reviewed 6 August 2018 via mobile

Had a takeaway a month or so ago and it was very very good so decided to go for a meal in the restaurant. Inside it’s dated, the staff were not particularly polite, one lady started to talk to us and just walked away as...More

2  Thank Toby D
Reviewed 23 June 2018 via mobile

Went to this establishment for our two year wedding anniversary. To be fair the waiters and staff were very friendly and helpful. Unfortunately we will not return as we were both very ill, I was sick in the middle of the night and my wife...More

1  Thank James S
Reviewed 12 May 2018 via mobile

The restaurant has lost all concept of customer service. The food was always nice and the service had previously been okay to good however, the business lost an important member of staff and it went down hill from there. Not only was the female waiter...More

Thank traveller247001
Vanessa L, Public Relations Manager at Empire Palace, responded to this reviewResponded 24 June 2018

Hi there, Apologies for the delay in replying. I am sorry to hear about your negative experience at the Empire Palace. Customer satisfaction is very important to our work ethic and we are now taking internal action to investigate this matter. We would like it...More

Reviewed 7 April 2018

Caters fantastically for vegetarians. The set menu was delicious and good value. Staff were lovely!!

Thank Sunny S
Vanessa L, Public Relations Manager at Empire Palace, responded to this reviewResponded 24 June 2018

Thank you very much for your lovely and kind feedback!

Reviewed 25 March 2018 via mobile

To be clear, the food here was ok. It wasn’t great and not good enough to warrant a second visit. The service is efficient but somewhat perfunctory I felt like an inconvenience as opposed to a welcomed paying guest.

1  Thank AJ1916
Reviewed 22 January 2018 via mobile

After not ordering a Chinese for a while. This has confirmed why we didn’t. Empire ribs watery and poor. And what’s with the tiny pot of sweet and sour sauce with the chicken balls. Utterly disappointing food, will never order again. Other half believes we...More

Thank Lee-anne654
Vanessa L, Public Relations Manager at Empire Palace, responded to this reviewResponded 24 June 2018

Hi there, Sorry to hear about your experience and we'd like to respond to your feedback. Our ribs have been stated as the best in Essex so I'm sorry it didn't satisfy your taste buds. We never re-use food and everything is cooked afresh. Regarding...More

Reviewed 7 January 2018

I made a late decision to go early on New Years Eve and Tommy made a special effort to fit us in. Had the youngest with us and the staff could not have been more friendly. Food was excellent as ever, never had a bad...More

Thank Robert S
Reviewed 6 January 2018 via mobile

I made an account purely because of how my wife had to retrieve the long dark hair from it up from way down inside! Was told a manager would also ring ..... no phone call My opinion go some where with some class!!

Thank Dain S
Reviewed 31 October 2017

Without doubt superb Chinese food. came here with friends recently as we hadn't had Chinese for a while and had a great meal. from the moment we walked through the door nothing was too much trouble and the food was absolutely superb, the dumplings, crispy...More

Thank les h
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Ask a question
Questions & Answers
Tracey B
1 May 2018|
Answer
Response from Vanessa L | Property representative |
Sorry about the delay. Yes we do!
0
Votes
BaileyL40
9 December 2017|
Answer
Response from Vanessa L | Property representative |
Hello, We do offer GF and vegan options. Please call and speak to the manager, Tom Lee and he can best provide you a number of options that best suit your taste buds.
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, After-hours
Restaurant features
Delivery, Takeout, Reservations, Seating, Waitstaff, Serves Alcohol
Good for
Groups, Special Occasion Dining, Kids, Business meetings, Child-friendly
Open Hours
Sunday
1:00 PM - 11:00 PM
Monday
12:00 PM - 2:00 PM
5:00 PM - 11:00 PM
Wednesday
12:00 PM - 2:00 PM
5:00 PM - 11:00 PM
Thursday
12:00 PM - 2:00 PM
5:00 PM - 11:00 PM
Friday
12:00 PM - 2:00 PM
5:00 PM - 11:30 PM
Saturday
1:00 PM - 11:30 PM
Location and Contact Information
  • Address: 147-149 Springfield Road, Chelmsford CM2 6JW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Chelmsford
  • Phone Number: +44 1245 352568
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