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) #974 of 1,506 Restaurants in Cleveland ₹₹ - ₹₹₹ Japanese, Sushi, Asian
23611 Chagrin Blvd, Cleveland, OH 44122-5540
+1 216-464-7575
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  • Excellent13%
  • Very good29%
  • Average13%
  • Poor8%
  • Terrible35%
2 weeks ago
“Good view, slow service”
22 Mar 2017
“Celebrate nursing graduation”
Open Now
All hours
Japanese, Sushi, Asian
₹₹ - ₹₹₹
23611 Chagrin Blvd, Cleveland, OH 44122-5540
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Reviews (37)
Traveller rating
Traveller type
Time of year

1 - 10 of 37 reviews

Reviewed 2 weeks ago

Benihana is always good. However their service is always slow, it doesn't matter what time of day you come in or if you have a reservation- you're going to wait. Other hibachi restaurants don't compare, so I'm always torn between Benihana and the other great...More

Thank SiDu31
Reviewed 22 March 2017 via mobile

Polite staff. Great food. Elevator was broke and the restaurant is down stairs. If you can't walk up and down stairs then don't go there. From restaurant the bathrooms are up another set of stairs.

Thank Chrissy H
Reviewed 16 January 2017

I ave not been to other Benihana locations other than this one in the Cleveland area. But for the last couple of visits it has certainly not been worth the price. Since part of what you are paying for is the experience of entertainment while...More

1  Thank carrie d
Reviewed 2 December 2016

Came here to celebrate my girlfriend's birthday. Our "cook" was absolutely awful. Not only did he mess up the one trick he tried by hitting the table behind ours with a tray, he cooked the food in a messed up order that had people with...More

Thank Shannon5454
Benihana M, Guest Relations Manager at Benihana, responded to this review

Thank you for sharing your review. We understand your disappointment as this shouldn’t have happened. Please take a moment to complete our contact form at http://www.benihana.com/contact/ and select Guest Relations as your category for our team to reach back to you. Your feedback helps us...More

Reviewed 16 November 2016

We had a good time and a good meal! i am a vegetarian and the food was really awesome! My husband enjoys seafood and chicken and he enjoyed his meal as well. Definitely make reservations because if you don't you may miss out!

Thank mareesah2016
Reviewed 8 November 2016

Yesterday my family and I celebrated my son's second birthday at Benihana, in which we received the worst service and diminished the overall experience. From the time of arrival, things began to take a turn for the worst. I had a party of 10, one...More

1  Thank Martinae G
Benihana M, Guest Relations Manager at Benihana, responded to this review

Thank you for sharing your review. We understand your disappointment as this shouldn’t have happened. Please take a moment to complete our contact form at http://www.benihana.com/contact/ and select Guest Relations as your category. Your feedback helps us to make improvements and we’re hopeful that you...More

Reviewed 29 July 2016 via mobile

Went for lunch. Prices expensive. Main dish to salty to eat. Steak over done. Not very busy. Server not friendly. Talked with manager, meal was remade. Each time I visit here I get disappointed. It used to be my favorite place.

2  Thank Sheryl U
Reviewed 20 June 2016

We went here to eat for Father's Day. We live in the area and hadn't been in a year and a half so I was skeptical based on not so great recent reviews. We were promptly seated and served. The food was up to par...More

Thank AKQ1019
Reviewed 18 June 2016 via mobile

Was able to walk in without reservation. But waited 15 minutes to get seated, for a Friday night it was not busy. Only four habachi tables with guests and only three chefs! For food portion it was less than before. Prices higher than before. Service...More

1  Thank Sheryl U
Reviewed 8 May 2016 via mobile

Have been dining at this Benihana for over 10 years. In the last 2 years they have gone downhill horribly. It's all poor management. It's not the staff's fault, they're just underpaid and under-trained. The service from check-in to check is terribly sub-par. Nowhere at...More

1  Thank bob w
BrandCommunication, Guest Relations Manager at Benihana, responded to this review

On behalf of our team here at Benihana, we would like to sincerely apologize for your negative visit with us. With your feedback, we look forward to improving the guest experience, and would like to thank you for taking the time to share your review...More

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$ 30 - US$ 30
Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol, Wheelchair Accessible
Dining Style
Casual Dining
Good for
Groups, Business meetings, Child-friendly
Open Hours
12:00 - 21:00
11:30 - 14:30
17:00 - 22:00
11:30 - 14:30
17:00 - 22:00
11:30 - 14:30
17:00 - 22:00
11:30 - 14:30
17:00 - 22:00
11:30 - 22:30
12:00 - 23:00
Location and Contact Information
  • Address: 23611 Chagrin Blvd, Cleveland, OH 44122-5540
    (Between Richmond & Green Road)
  • Location: United States  >  Ohio (OH)  >  Cleveland
  • Phone Number: +1 216-464-7575
  • E-mail