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Chili's Grill & Bar

₹₹ - ₹₹₹
American, Southwestern, Mexican, Barbecue
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635 Cross Creek Mall, Fayetteville, NC 28303-7265
+1 910-864-4363
11:00 - 23:00
Closed now
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Sun - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:00
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32 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 32: English reviews
Level Contributor
6 reviews
5 restaurant reviews
Reviewed 24 December 2016 via mobile

I usually don't expect much from chain restaurants except consistency- this one has slow service, even slower, poor quality food. It took 10 mins to even be greeted/ given drinks, 15 more mins to get an appetizer and we waited about 35 mins for main course- and my son's steak was still under cooked. I don't know why we waited!... More 

Thank Barbara W
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this review

We apologize that your recent meal was not as good as it should have been. Your food should always be cooked correctly and served in a timely manner. We want to make this right. Please email us at social@chilis.com the following information so we can share your experience with this restaurant and get in touch with you directly to apologize.... More 

Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016 via mobile

I had lunch here with my mother--we arrived about 1:00 and were greeted and seated immediately. The staff was friendly and attentive. I had fajitas and my mother had a Bacon Cheddar Burger--both were very good and so was was the tea. The food so far has been consistently good at this Chili's over the last few years I have... More 

Thank JAnsonPage
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this review

Thank you for sharing. We appreciate you taking the time to provide feedback. We hope to see you again soon! More 

Orlando, Florida
Level Contributor
85 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 24 August 2016

Christian was an excellent server. His care about my families enjoyment of our meal was evident in his countenance and actions. Since I am on a special diet he worked to accommodate me offering suggestions and asking clarifying questions. The fact that

Thank David B
Fuquay-Varina, North Carolina
Level Contributor
22 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 24 August 2016

Dropped in for lunch with 2 guys from work. One guy ordered a burger, no onions (commented he can't eat them) and fries. The other ordered a burger and with onion rings ($1 extra and replacing a side). I ordered Grilled Smoked Chicken Burrito with onion rings. When the food arrived, the first burger had onion rings and onions on... More 

Thank Kenny P
Miami, Florida
Level Contributor
40 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
Reviewed 13 August 2016

We ate here during our hotel stay at the Embassy Suites and we had exceptional service from our server Jessica. She was fast and friendly. The food came out great and we had a overall great experience! Excellent location! Clean!

Thank MrsG4boys
Fayetteville, North Carolina
Level Contributor
32 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 28 April 2016

This chilis has changed so much over the last 2 years, and for us, it's not any better. The menu changes, no more apples, and other items, advertise jalapeno corn bread but i have never been able to try it because they are always out? pay at the table is so impersonal ? And if you are paying cash, they... More 

Thank Chris C
Hope Mills, North Carolina
Level Contributor
100 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 20 April 2016

This was our first time in this restaurant and the wait staff was very helpful and attentive to our needs. They helped us with the menu and helped us design a meal for our desires. They helped us set up an account to make our day more enjoyable.

Thank Gary E
Raeford, North Carolina
Level Contributor
81 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
Reviewed 21 March 2016 via mobile

I had not been in this Chili's for about three years due to a prior visit being poor. The only reason I went this time is because someone gave my spouse a gift card. I ordered a burger without sauce, but I didn't know they would sabotage it with garlic pickles. I despise those Ziosks that have started showing up... More 

Thank 1chevy
Fayetteville, North Carolina
Level Contributor
291 reviews
158 restaurant reviews
common_n_restaurant_reviews_1bd8 122 helpful votes
Reviewed 4 February 2016

We've enjoyed this Chili's twice in the last three months and have been more than pleased with each visit. The service is very good and the menu continues to be varied with new entrees to choose from as well as their usual stand-bys. I will say that for a busy place, it is nice to be seated in a clean... More 

Thank camodoc9
Level Contributor
11 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 17 January 2016 via mobile

Came here because usually it's dependable, but tonight we ordered appetizers as our main meals and waited 15 minutes for them. The manager came by to ask what we we're waiting on and when we told him he said he'd check on it. 2 min later our food came out but it was warm.

Thank tyrika g

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$ 20
American, Southwestern, Mexican, Barbecue
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Serves Alcohol
Good for
Groups, Bar Scene, Child-friendly
Open Hours
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 00:00
11:00 - 00:00
Location and Contact Information
  • Address: 635 Cross Creek Mall, Fayetteville, NC 28303-7265
  • Location: United States  >  North Carolina (NC)  >  Fayetteville
  • Phone Number: +1 910-864-4363

Questions & Answers

Questions? Get answers from Chili's Grill & Bar staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?