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The Cheesecake Factory

8030 Renaissance Pkwy, Ste 950, Durham, NC 27713-8261
+1 919-206-4082
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Overview
  • Excellent40%
  • Very good33%
  • Average17%
  • Poor6%
  • Terrible4%
Travellers talk about
“cheesecake” (89 reviews)
“salad” (25 reviews)
“flat bread” (3 reviews)
Closed Now
Hours
CUISINES
American, Gluten Free Options, Vegan Options
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
8030 Renaissance Pkwy, Ste 950, Durham, NC 27713-8261
All Details
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Reviews (281)
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1 - 10 of 260 reviews

Reviewed 1 week ago via mobile

Cheesecake Factory is been one of my favorite places for years now. Coming into this restaurant the interior design feels dated and tired. It's time for Cheesecake Factory to redesign that weird Egyptian sort of interior decor. It's very year 2000. 0We had a really...More

Thank A M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 days ago

Hello. Thank you for taking the time and giving us your feedback. We are sorry we have not been able to provide you with an exceptional experience. During your next visit ,please join us for Happy Hour for discounted food and drinks! Thanks again and...More

Reviewed 3 weeks ago

Four of us ate here on a Sunday evening at 8:30pm when it was not crowded and we were seated right away. Took awhile but someone took our food and drink order. The food and drinks were delivered in a reasonable amount of time -...More

Thank chemjim1
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team was more...More

Reviewed 18 August 2018 via mobile

My coworkers decided to take me to the cheesecake factory for lunch in celebration of my birthday. We did not have a reservation but had no issues getting seated right away. The staff was welcoming and professional. Our waitress was friendly and ensured that our...More

Thank Arvian
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Arvian, We are truly sorry for this experience with picking your to-go order! Thank you and we hope you can give us another chance!

Reviewed 9 August 2018

The original review stands as listed EXCEPT for the menu prices. The fish and chips were $13.95 instead of my previously price, and my factory nachos were $12.95 instead of my previously amount. The cheesecakes were a bit more reasonable at $4.25 for the cherry...More

Thank JEDhbo96
Reviewed 5 August 2018

Our family went to this restaurant as we passed through Durham. The waiter was very good, although we found it strange that at no time did he ever tell us his name. The food was O.K., but what really got us upset was that they...More

Thank Mike C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 August 2018

Hi Mike, Thank you for taking the time and giving us your feedback. However, we are sorry that we have not been able to provide you with an exceptional experience. During your next visit, be sure to join us for Happy Hour for discounted food...More

Reviewed 3 August 2018

We (my sweetie and I) went there Monday afternoon tor dinner as we had not been there in a couple of years. We finally settled on our meals: She ordered fish and chips and I opted for the nachos with sour cream, guacamole, and tomato....More

Thank jedhbo74
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 August 2018

We are so sorry that you had this experience with us at our location. Our staff should have been much more attentive with your order. Next time, if there is anything that can be improved, please let our managers know so we can make things...More

Reviewed 29 July 2018 via mobile

service was fair Enchilada plate had to be sent back because it was cold and plate hot Tasteless. You had to search carefully to find fish in the fish taco CHEESECAKE was average Worse than I rememberMore

Thank eugene g
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 August 2018

Hi Eugene. Thank you for your feedback! We are so sorry for your experience at our restaurant. We hope you can give us another try, and next time, please let our staff or managers know if anything can be improved so we can do our...More

Reviewed 22 July 2018

After a sub-par dining experience last time, we thoroughly enjoyed our brunch yesterday. The food was warm and tasty and our waiter, Gilbert, was about as good as you'll find. First, the rolls and butter served up-front always hit the mark with me. As for...More

Thank Robert D
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 25 July 2018

Thank you so much for this review, Robert. We're very happy you had such a wonderful time with us! We look forward to seeing you and your wife back again soon!

Reviewed 22 July 2018

My sister had her wedding dinner at this restaurant. Our waitress did a good job considering the restaurant was very busy and the noise level was loud. We enjoyed our food and would eat here again.

Thank gakats09
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 25 July 2018

Thanks for your review! We're glad you enjoyed the service you received during this visit. We hope to see you back soon!

Reviewed 14 July 2018 via mobile

Stopped by for an early Friday dinner (close to 5 PM) and was ushered to our table within 5 mins. Receptionist was not as hospitable even for a low traffic time. Ordered Grilled Turkey burger, Crispy Pineapple Chicken with white rice, a Thai Lettuce Wrap...More

Thank MeadowsValleyForge
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 July 2018

Hi Meadowsvalleyforge, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

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Questions & Answers
Gwen S
15 January 2017|
AnswerShow all 2 answers
Response from Tami T | Reviewed this property |
I think the youngest age is 18. Hope that helps
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special Occasion Dining, Groups, Child-friendly, Bar Scene, Kids
Open Hours
Sunday
10:00 AM - 10:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 8030 Renaissance Pkwy, Ste 950, Durham, NC 27713-8261
  • Location: United States  >  North Carolina (NC)  >  Durham
  • Phone Number: +1 919-206-4082
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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