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Protocol Restaurant

Certificate of Excellence
₹₹ - ₹₹₹
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6766 Transit Rd, Williamsville, NY 14221-7226 (I-90 NYS Thruway)
+1 716-632-9556
Website
Today
11:00 - 22:30
Open now
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Hours:
Mon - Fri 11:00 - 22:30
Sat 16:30 - 22:30
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120 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Buffalo, New York
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

First went to Protocol with a women's group shortly after I moved to Buffalo. It was excellent I have been to several restaurants since but haven't found anything as good. I have gone again with friend and with family. I have never been disappointed. I love the seafood and of course my favorite lobster bisque

Helpful?
Thank carole a
Williamsville, New York
Level Contributor
8 reviews
8 restaurant reviews
Reviewed 3 weeks ago

Meal we had was very good...small plate...not inexpensive but if good it is OK. Service was mediocre.

Helpful?
Thank oureaglesnest
Buffalo, New York
Level Contributor
226 reviews
154 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
Reviewed 3 weeks ago

My mother and I love trying new places during restaurant week in Buffalo so after reviewing menus online we tried Protocol. Great location, plenty of parking, lovely atmosphere, and good customer service. Unfortunately, the seafood diavolo that I tried (which was generous with oversized shrimp, plenty of mussels and clams) was as hot as hell itself - someone really overdid... More 

Helpful?
Thank nmercer75
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

We were very happy with the Protocol Restaurant for the buffet. Everything was set nicely. All our guests praised the food and the service. Would definitely have another function there. Joan

Helpful?
Thank Jo R
Buffalo, New York
Level Contributor
10 reviews
8 restaurant reviews
Reviewed 15 February 2017 via mobile

Have been a returning customer for many years. Great food in a friendly atmosphere from a long established family owned restaurant and banquet facility. Would recommend highly.

Helpful?
Thank mjbBuffalo_NewYork
New York
Level Contributor
220 reviews
158 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
Reviewed 25 January 2017

Family dinner here with 20 people. Service was pretty good for a party that large. Enjoyed the stuffed peppers, and clams casino appetizers. Had the petite filet and shrimp dinner. It was delicious. The beef was cooked perfectly. Place was very busy.

Helpful?
Thank kkm68
Depew
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 18 January 2017

Took our daughter there for her 19th birthday! Food was excellent and service suberb! Nice place to impress business associates or friends. We will be coming back!

Helpful?
Thank Mary M
New York
Level Contributor
16 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 18 January 2017

It has been awhile so i decided to go back here for lunch with a couple of associates . Upon sitting down a bus boy poured 4 glasses of water , who knew that is all we would get ? Once the waitress ( in training of course ) came to our table and asked what we would like to... More 

Helpful?
Thank SecretSanta007
West Seneca, New York
Level Contributor
178 reviews
121 restaurant reviews
common_n_restaurant_reviews_1bd8 118 helpful votes
Reviewed 12 January 2017

Picking a special restaurant for our Dear One's 96th birthday, we chose the Protocol for a late lunch. We were the only customers at 3pm. Our server was pleasant, but often disappearing during our lunch. Simple errors-soup mix ups-onion soup-one w lots of onion, one broth-both served w soggy bread and lumps of melted cheese almost impossible to eat. My... More 

Helpful?
Thank rbrfan
Williamsville, New York
1 review
Reviewed 5 January 2017

Had an interesting meal tonight at this restaurant. Initially pleased with the comfortable ambiance and the cheerful staff. The appetizers were adequate, including a very large bowl of chowder, which was pretty good. Unfortunately, the rest of the meal failed to measure up. Our waitress barely checked on us to see how we were doing and the bus boy continuously... More 

Helpful?
Thank emilyanned95

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
American, Seafood, Gluten Free Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Private Dining, Television
Dining Style
Casual Elegant
Good for
Groups, Business meetings, Special Occasion Dining
Open Hours
Monday
11:00 - 22:30
Tuesday
11:00 - 22:30
Wednesday
11:00 - 22:30
Thursday
11:00 - 22:30
Friday
11:00 - 22:30
Saturday
16:30 - 22:30
Location and Contact Information
  • Address: 6766 Transit Rd, Williamsville, NY 14221-7226
    (I-90 NYS Thruway)
  • Location: United States  >  New York (NY)  >  Williamsville
  • Phone Number: +1 716-632-9556

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Protocol Restaurant and other visitors
1 question
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Los Angeles, California
8 months ago

See all questions (1)

Questions? Get answers from Protocol Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?