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The Cheesecake Factory

Certificate of Excellence
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1504 Old Country Rd, Ste 209, Westbury, NY 11590-5175
+1 516-222-5500
11:30 - 23:30
Open now
See all hours
Sun 10:00 - 23:00
Mon - Thu 11:30 - 23:30
Fri - Sat 11:30 - 00:30
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268 Reviews from our TripAdvisor Community

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Showing 256: English reviews
Syosset, New York
Level Contributor
10 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 2 November 2013

Wednesday October 23 was one of the worst dining experiences I have ever had. We went to the Westbury, Long Island restaurant, one of my previous restaurant favorites. Although the place we were seated had many empty tables we waited more than 30 minutes to place our order! The food was ok. The service was slow and then we had... More 

1 Thank s z
Middle Village, New York
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 October 2013

I'm always wary of chain restaurants. Undistinguished food. Inconsistent preparation/quality. Blah. I ordered a pedestrian dish at the Factory: Shepherds Pie. The BEST I have ever had. So good I brought half of it home for everyone to try. They all agreed it was extraordinary. I don't like dessert, but the cheescakes were also extraordinary. Every single one of them.... More 

Thank Mike E
Westbury, New York
1 review
5 of 5 bubbles Reviewed 24 October 2013

Another fantastic time @ Cheesecake Factory, we keep coming back!!! Food, service, perfect atmosphere overall, always a great choice! The menu is huge, and everything is delicious, including the world famous cheesecake!

Thank Laura B
West Babylon, New York
2 reviews
4 of 5 bubbles Reviewed 21 October 2013

This place was packed, but the service was good and the food was great. I went with my friends after shopping at the mall nearby. We had to wait a little while for a table because it was the weekend, but we went to the bar to get a drink first and they bartenders were friendly and fast. After waiting... More 

Thank Kim N
New York, New York, United States
Level Contributor
72 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

My first time at the Cheesecake Factory was a pleasant experience. The food and service was very good. We were seated almost immediately despite the many people who were there. I would definitely recommend this restaurant.

Thank vyferri
Valley Stream, New York, USA
1 review
4 of 5 bubbles Reviewed 9 October 2013

We had the Chicken Romano, Margherita Pizza, Berry Iced Tea and Godiva Chocolate Cheesecake. Everything was delicious except the pizza was burnt in places and the crust crumbled when touched. The Iced Tea is unsweetened and tasted like flowers so beware if you have a child or teen ordering it. Good service and no wait on a Sunday Brunch hour... More 

Thank Helen A
Level Contributor
69 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed 25 September 2013

Generally Cheesecake Factory is one of my safe bets for a tasty meal. I used to enjoy it enough to buy the gift cards from corporate several thousand dollars at a time to get the 5 to 10% additional promotion credits. So after so many positive experiences--- it came as quite a surprise to find the taste and smell of... More 

1 Thank B P
New York City, New York
Level Contributor
3 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 23 September 2013

Love the calamari and buffalo blast. Clearly wait time is always an issue with Cheesecake but i find that mostly 30 to 35 minutes for a booth is reasonable.

Thank MrBill1960
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 22 September 2013

I waited for 2 hours when they said it was a 45 minute wait. The food was okay but was filling. The resipitionist was rude and was the one delaying my table. However one lady named Ally did apologize for the delay and gave me a free appetizer. Never going back again!!!!!

1 Thank Saraah13
Lawrence, New York
Level Contributor
78 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 15 September 2013

Went to dinner on a saturday night and the wait for a table of four was 20 min. There were many empty tables on the lower level. The food was very good and they even had a very large Gluten Free menu. The chicken medeira is my favorite and the Godiva chocolate cheese cake for dessert. When we were leaving... More 

Thank Pyroforyou

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Average prices
US$ 30
American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Child-friendly, Kids
Open Hours
10:00 - 23:00
11:30 - 23:30
11:30 - 23:30
11:30 - 23:30
11:30 - 23:30
11:30 - 00:30
11:30 - 00:30
Location and Contact Information
  • Address: 1504 Old Country Rd, Ste 209, Westbury, NY 11590-5175
  • Location: United States  >  New York (NY)  >  Long Island  >  Westbury
  • Phone Number: +1 516-222-5500

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
1 question
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Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?