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2
Thu, 30/06
20:00

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RATINGS
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Service
Value

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CUISINES
Italian
Special Diets
Vegetarian Friendly
Meals
Dinner, Lunch, Drinks
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Reviews (43)
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LanguageEnglish
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Reviewed 4 March 2022

Let's start by saying that they lost our reservation for the wedding party rehearsal dinner. They had another wedding party (probably double booked or something) in the nice area with flowers in the back of the restaurant, where as we were forced to sit in...the front area. (Not the biggest issue but it got worse.) No apologies, no compansation for the situation but then just kept getting worst. Then the waiter by the name Dario L was very rude to some of our table... Have me an issue about ordering appetizers with the drinks. I asked to put in an order of calamari in and he was short and dismissive saying I'm going to do the drinks first and refused my order storming away quickly. Aside from all this, several items came out incorrect or was missing chicken to the dishes. parmesan was added to some of the dishes when it was asked to be omitted. If you forget to add things to dished... I don't feel it's right to force someone to wait longer for their foot without doing something extra to fix the problem. He knew why we were there.... A dessert would have been cool but he clearly was judging us from the beginning. He wasn't advocating for us at all and we really are genuinely nice people. Not difficult at all... He was very short spoke with a bad attitude... Bread was not given to half the table... It also didn't arrive till halfway through the meal. To add insult to injury, at the end, he tossed a calculator at us saying "you're giving me a headache watching you try to do math" as we calculated the bill for everyone. Then proceeded to just stand there over us watching becoming very impatient the whole time. I honestly wanted to get a manager involved but one couldn't be seen in sight. I also didn't want to cause a seen as we were there for a wedding rehearsal dinner. I did tell a staff member that his service was extremely poor. He ruined the family event on so many levels. Not the scale to be expected from a restaurant like this...terrible service.More

Date of visit: March 2022
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Reviewed 1 September 2021

I attended a wake/celebration of life for a friend a few weeks back, the experience was fresh and enjoyable. It was a simple family style lunch but I would come back and try it again or think about booking a party here. I liked the...private garden room in the back, and the staff was very nice and fast with drinks. Solid chicken parm and pasta spot, The broccolini was super fresh. I do like more lemon in my Chicken Francese, but it was perfectly cooked. Looking to try the new chefs food another day.More

Date of visit: August 2021
Helpful?
Reviewed 8 August 2021

we traveling though farm country and wanted a bite to eat. We found Ruffero's Italian. It was tucked into the top of the shops at East Winds in Wading River. We had great fresh pasta, a bronzini and some broccolini. To out surprised right out...side is a full sized Carousel. the Kids we super happy. Definitely worth the trip.More

Date of visit: August 2021
Helpful?
CharlotteEastWind, Marketing at Ruggeros, responded to this reviewResponded 11 August 2021

Thank you so much for great feedback and review. We were so happy to hear you enjoyed your visit and look forward to the next time you are passing by.

Reviewed 3 June 2021 via mobile

Went here when they first opened and it was okay but it has gone waaaaay downhill. Atmosphere and service are good but food is terrible. Eggplant parmigiana was tough with a of cheese tossed on top and a little bit of sauce. Very rubbery. Chicken...park was a piece of prebreaded chicken over cooked in a deep fat fryer. With a little tasteless sauce and a slice of cheese. Bread basket is good bread but would be better served warm. Menu is limited too. I hope they redo their menu and get a new chef. Since it’s the same owner as Eastwind & Desmonds I am surprised the quality did not match the other eateries. I haven’t been to East Wind in a while but it used to be good. It has way too many poor reviews since 2018. Obviously they are not listening to what people are saying and making the necessary improvements.More

Date of visit: May 2021
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Reviewed 15 November 2020

I just moved to the area recently and didn’t know what to expect. I took my mom there on. Friday evening. First impression was it was more casual than expected. I felt like I was in a cafeteria. There were no table cloths but maybe...that is due to COVID. We were seated on time for our 6:30 reservation. The waiter approached us immediately but we hadn’t had a chance to look at a wine menu or drinks yet I knew it was a mistake to turn him away because then it took him a long time to come back to us. The same to continue through the night the waiter just was not available for us. We each ordered shrimp Fra Diablo . We were very impressed with the portions; jumbo shrimp along with clams and mussels in the shells. The clams and mussels had so much sand in them . Aside from that they were very good. It took a long time to get the waiter to give us our check in at that point because we hadn’t seen him earlier we let him know about the sand we were not looking for anything I was not looking for any sort of discount he did not even apologize the only thing he said was well we clean them. I don’t know if I am a waiter at a restaurant and there’s sand in the shellfish I am apologizing to my customer. That was disappointing I gave him a full tip and in hindsight I wish I hadn’t. I will return but if I see I have that waiter I will request a different server. If we order shellfish again and it’s gritty I will not return to that restaurant and I will write another review either way.More

Date of visit: November 2020
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Reviewed 12 October 2020

We made a reservation a week in advance with the request of sitting outside. When we arrived at 4:55 for our 5pm reservation, we were told that there was no more space for outdoor dining. For some reason, they were not sitting anyone at the...tables outside in the front and they were "at capacity" for the new back patio area. We were sat in the center of the restaurant and although they were limiting capacity, they did sit a group right behind us and another off to the side with less than 6 feet between tables. The portions were on the smaller side, considering what you'd usually get from an Italian restaurant and nothing came with the main course. If you wanted pasta or a salad or a vegetable it was an extra charge. The service was odd. Not exactly poor, but certainly not good. There would be a long stretch of time where we wouldn't see our server and then all of a sudden we would feel rushed. The food was mediocre at best, lacking flavor. We live locally and will not be back. I believe that the only reason this restaurant will be successful is because of the East End tourists that need a place to eat on their way home. Too bad, because it is a very nice building and a great opportunity.More

Date of visit: October 2020
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Reviewed 1 March 2020

My first time was in February with some friends. Had a wonderful experience. The food was great & the price was reasonable. Going back 3/2 to celebrate a friend’s birthday. I know he’ll love it. See you tomorrow.

Date of visit: February 2020
Helpful?
Reviewed 22 December 2019

Went with family Saturday night. Food was terrible. My grandson got sick from mussel dish. We all did not finish out meals.The band was too loud and awful. The first time we were there, every thing was fine.More

Date of visit: December 2019
Helpful?
CharlotteEastWind, Owner at Ruggeros, responded to this reviewResponded 23 December 2019

Dear R.D. So sorry our food did not meet your expectations. We hope you mentioned your disapproval to your server. Our food is made from the freshest ingredients daily, so not sure if it was the mussels that made your grandson sick. Thank you for...More

Reviewed 11 December 2019

We like the Monday Pasta special and happy hour combo. Plenty of great food and drinks for a reasonable price. Dan at the bar makes it all that much more fun. I'm surprised it is not more crowded - a great local restaurant for us.

Date of visit: December 2019
Helpful?
CharlotteEastWind, Public Relations Manager at Ruggeros, responded to this reviewResponded 12 December 2019

Hi Richard - We are delighted you took advantage of our Monday Pasta Night. Thank you for sharing your feedback. See you again soon. Cheers!

Reviewed 7 November 2019

This was the third time I was there with a larger party from work. The food and service was okay, but each time there was a drama paying the bill. This time we have been 15 people and several people wanted to pay by card....We were told only 4 credit cards could be run, the rest needed to be in cash. It is the 20th century and every other restaurant can easily run credit cards for 20 people. I and my company will not make a larger dinner party reservation at this place again, which is a missed opportunity for them. As all the people come from a workplace, where we need to arrange larger dinner parties all the time. One point which was particularly strange was the comment we should have asked in advance that we need to use credit cards.More

Date of visit: November 2019
Helpful?
CharlotteEastWind, Public Relations Manager at Ruggeros, responded to this reviewResponded 11 November 2019

Hi Elke-Caroline: We apologize for any confusion in paying the bill. Please feel free to call the restaurant manager, Ray, to discuss this further at 631-886-1625. We recommended that large parties tell their server in advance of ordering, if they would like separate checks. This...More

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Questions & Answers
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Hijean46
14 February 2020|
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Response from CharlotteEastWind | Property representative |
We do offer Gluten Free pasta and other options. Thank you!
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Frequently Asked Questions about Ruggeros

Yes, Ruggeros offers takeaway services.

Ruggeros is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3