First time stopping in here. I usually travel up to Roscoe and I will continue to do so after this visit. I’ll start from the beginning: Walked into a mom & pops style retro throwback diner. I love that type of place. I’d rather eat...local and support households in the community. The menu is handwritten and VERY basic. I’m talking no corned beef hash or french toast type basic. Which again, for a small diner- fine. But if you’re not going to “wow” people with your menu then your customer service should be up to par. These were the RUDEST employees (from the cook to the grandma to the waitress) Ive ever seen in my life. They were not rude to me or my bf because we actually did come to eat before we hit the highway which is RIGHT NEXT TO THE DINER. You think it would be an ideal place for the business to thrive in an area with not much to offer. Within the hour we sat and ate, I witnessed them turn away about 10-12 people for using their bathroom. A few offered to buy coffee or muffins and the employees STILL turned them away. One of the couples had a small child, maybe 4 years old, who offered to buy a corn muffin and the employees told them to “go up to the next exit and buy a corn muffin.” The poor little boy clearly needed to use the restroom. No reason they couldn’t buy the corn muffin in exchange to use the bathroom. The employees continued to mutter rude comments about the visitors not being “normal” or “from the area.” UMM, WHO CARES? Id think the nearly debilitated diner would be thankful for the traffic of people stopping off the highway as it is a FOOD SERVICE business up the boonies. Liberty and Roscoe aren’t too far and are a MUCH more pleasant stop. What APPALLED me the most was that a Livingston Manor FIREFIGHTER came in to exchange some raffle tickets with the employees for a local event and CHIMED IN on talking nonsense directly to the patrons that came in! He snipped about their “fancy cars” (it was an Audi because I looked) and telling them to get out of their town. Like what in the actual FLIP(insert real F word)? A level of integrity and HUMANITY should be upheld by everyone but PARTICULARLY first responders. Disgusting behavior. While I can see the constant need for bathroom use in a small place to be annoying...if they are offering business AS THE RUDE SIGN ON THE DOOR SAYS THEY MUST then it should be honored or remove your sign to just say no bathroom at all. There should also be no additional comments after for fellow non-local people like myself to hear. I’m about an hour snd a half away and visit Roscoe Diner regularly on my way to business trips, etc. I COULD HAVE BEEN a regular patron. If you dont like the traffic of people coming from the highway LESS THAN A MILE away then you should prob move your place of business if you’re clearly going to look at it as misery instead of the opportunity to capitalize. Im a food service worker and I literally left 0 tip with no remorse. Next time let them buy the corn muffin or the coffee and you’ll make more money AND you would have made a tip from me. Disgraceful.More
