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Steak & Shake

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2288 N Park Dr, Holland, MI 49424-9596
+1 616-395-9627
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34 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Grand Haven, Michigan
Level Contributor
35 reviews
34 restaurant reviews
2 of 5 bubbles Reviewed 7 January 2017

The food was decent and the service was good, which is an improvement from last time we were there long ago, unfortunately, it's still the dirty restaurant it was and dirty ruins the overall experience and therefore, the score is not good.

Helpful?
Thank neverfindone
Zeeland, Michigan
Level Contributor
342 reviews
137 restaurant reviews
common_n_restaurant_reviews_1bd8 135 helpful votes
2 of 5 bubbles Reviewed 18 October 2016

This place is filthy, they only had 2 servers working & one cook......it took forever to get our food, which was ok tasting, but nothing to brag about. I had ordered a chocolate malt and it had to have been one of the worst tasting ones I've ever had, they must use liquid malt, as it tasted nothing like others... More 

Helpful?
Thank Cinnilouwho
Zeeland, Michigan, United States
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 24 September 2016 via mobile

I really want to give them a good review because I like the food. However, we walked in and 5 servers stood in their service area and stared at us. A full 2 minutes went by until one sauntered over and said she would check if there was a table open. 75% of the restaurant was empty except that 99%... More 

Helpful?
Thank Jennifer K
Grand Haven, Michigan
Level Contributor
35 reviews
34 restaurant reviews
2 of 5 bubbles Reviewed 10 September 2016

The floor is filthy, the window furnishings are filthy, the bathrooms were unusable. This is the dirtiest and worst steak & shake we have ever been to. It's always been questionable on the cleanliness but it keeps getting worse. The wait? Sometimes it's normal and sometimes, like last night, we waited over 30 minutes for a simple burger and fries....and... More 

Helpful?
Thank neverfindone
Atwater, Ohio
Level Contributor
27 reviews
13 restaurant reviews
2 of 5 bubbles Reviewed 5 August 2016

We stopped here thinking it would be the great quality of the steak & shakes at home. NOT SO, the "steakburger" was thin & so dry we couldn't hardly chew them , the fries were cold and hard and the milkshakes were so thin the cherry fell straight to the bottom of the glass when I put the straw in.... More 

Helpful?
Thank Rae R
San Diego, California
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 4 August 2016

I took my grandchildren here for lunch on Wed. July 27. We had to wait one hour for the food and took it as a takeout because of another event. When I asked to speak to the manager, Brenda, the manager, said they were short handed and tough luck. She then said she was so frustrated that maybe she should... More 

Helpful?
Thank rickb60750
Jackson, Michigan
Level Contributor
28 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 21 June 2016

Just wanted a burger and salad on a Sunday night, so we stopped at the local Steak and Shake near our home. Struck right away by staff that all appeared burned out, sad expressions, tired. Clearly no one felt like smiling at customers Looking out over restaurant, the place was incredibly dirty. Many tables were still strewn with trash ,... More 

Helpful?
Thank Bill B
Michigan
Level Contributor
25 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 7 May 2016

Went in on a Friday shortly after 6. Knew it would be busy, but this was crazy. Waited 30 minutes for 3 burgers and then received an incomplete order. Had to wait another 15 minutes to get the 3rd burger. Manager did nothing to rectify the situation and seemed unconcerned about our future business. He has lost it permanently.

Helpful?
Thank Jim Y
Holland, Michigan, United States
Level Contributor
79 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 6 May 2016 via mobile

This is the first time I've been back to this Steak 'n Shake in a couple of years because the last time I was there, the floors were so dirty that we felt disgusting. Also, the service was painfully slow - waiting over 30 minutes for our order. Well, after a couple of years, it seems the barely anything has... More 

Helpful?
Thank Timothy D
Holland, Michigan USA
Level Contributor
427 reviews
238 restaurant reviews
common_n_restaurant_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed 18 September 2015 via mobile

You have to show up between 2:00 & 5:00 am or pm HAPPY HOUR... because all drinks are half-off! The shakes are the best and made to order!

Helpful?
Thank Marty O

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Cuisine
American, Fast food
Meals
Lunch, Dinner, After-hours
Restaurant features
Seating, Waitstaff, Takeout, Wheelchair Accessible
Good for
Cheap Eats, Kids
Location and Contact Information
  • Address: 2288 N Park Dr, Holland, MI 49424-9596
  • Location: United States  >  Michigan (MI)  >  Ottawa County  >  Holland
  • Phone Number: +1 616-395-9627
Description
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.

Questions & Answers

Questions? Get answers from Steak & Shake staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?