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Cygnus27

Amway Grand Plaza, 187 Monroe Ave NW, Grand Rapids, MI 49503
+1 616-776-6425
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Overview
  • Excellent60%
  • Very good26%
  • Average11%
  • Poor1%
  • Terrible2%
Travellers talk about
“scallops” (12 reviews)
“duck” (9 reviews)
Closed Now
All hours
CUISINES
American, International, Fusion, Gluten Free Options, Vegetarian Friendly
PRICE
₹₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Amway Grand Plaza, 187 Monroe Ave NW, Grand Rapids, MI 49503
All Details
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JPMiles / Payback Arrow
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Reviews (160)
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1 - 10 of 158 reviews

Reviewed 5 days ago via mobile

I waited 2 hours for it to open looking for great customer service. We stand at the counter, not greeted by anyone. When we are greeted we are asked if we had reservations. I said no. I look at the restaurant with 2 people in...More

Thank Alan A
Parker B, General Manager at Cygnus27, responded to this reviewResponded 3 days ago

We appreciate you taking the time to write a review and we apologize that you had to wait to be greeted as that is not our standard. You wouldn't be the first guest to look into a seemingly empty restaurant without a reservation and then...More

Reviewed 4 weeks ago

Met a friend for her Pre-Nuptial celebration with friends. Arrived at 8:30, fortunately checked out parking on website. It is complimentary valet if you are going, just tell them your're going to Cygnus. That was a great start to a very nice evening. The drinks...More

Thank CSchaner57
Parker B, General Manager at Cygnus27, responded to this reviewResponded 4 weeks ago

We are glad you had a great time with us while celebrating with your friends. It is definitely a perk to be able to park for free downtown after you join us at Cygnus. Thank you for the kind review and we hope to see...More

Reviewed 11 December 2017

my wife and I had an early dinner as we went to the Nutcracker. The staff was excellent, very attentive making our evening out extra special. We shared the fried calamari- the blue cornmeal is too heavy and course for the calamari, the flavor is...More

Thank Dan H
Reviewed 10 December 2017

At the top of the Amway Grand Plaza this restaurant is one of the Best in a Grand Rapids. We dined at 6:00 on a Saturday night and had a great view of the downtown And an excellent waitress Carmen. Now for the food, we...More

Thank jpandcrew
Parker B, General Manager at Cygnus27, responded to this reviewResponded 12 December 2017

Thank you very much for taking the time to review us. We appreciate your honest feedback and will pass it along to the Chef. We are happy that we will be seeing you again and since you enjoyed Carmen's service, be sure to ask for...More

Reviewed 19 November 2017

Private dining room with business group. Great service, food not so exciting but good enough. Very nice steak, boring sides.More

Thank gazooby
Parker B, General Manager at Cygnus27, responded to this reviewResponded 21 November 2017

Thank you for taking the time to write us a review. I am glad you were pleased with the service. It saddens me that you found the food "not so exciting", this is not the usual feedback. Typically the response to the food is positive....More

Reviewed 23 October 2017

Great views, went for a quick drink after enjoying Wicked at the DeVos Place. Bartender made an amazing chocolate martini.

Thank Joysoftravel5
Parker B, General Manager at Cygnus27, responded to this reviewResponded 26 October 2017

Thank you for stopping in and having a martini with us. We hope to see you again soon.

Reviewed 22 October 2017 via mobile

I wanted to take my son on a “date” for something special while my husband was gone with our other son. The staff was wonderful! Carmen (I believe that was her name)was fantastic! She never made us feel out of place and explained everything on...More

Thank handypa
Parker B, General Manager at Cygnus27, responded to this reviewResponded 24 October 2017

I remember talking to you that night. Your son was very brave to try the octopus, a lot of kids tend to steer clear of that dish or push it away when they see the presentation. We would love to have you two back for...More

Reviewed 4 October 2017 via mobile

We shared a diner with some friends before going to the concert, and we really had a good meal ! Starters were fine, excellent main courses, and served on time so we could go to the concert ! The meat was just slightly underdone, so...More

Thank DrH704
Management response:Responded 5 October 2017

Thank you for taking the time to review our restaurant. We are glad you were able to enjoy the view and some great food before attending the concert. I am sorry the meat had to be sent back to be cooked a little more but...More

Reviewed 4 October 2017

My wife and I were in Grand Rapids recently celebrating my birthday and she surprised me with dinner at Cygnus 27. I cannot say enough about the experience. The staff was very professional and the service was excellent. I had the lamb chops and they...More

Thank Y3475THmichaela
Management response:Responded 5 October 2017

Thank you for the wonderful review and happy belated birthday. We are happy you chose Cygnus as your place to celebrate. We look forward to seeing you the next time you are in the city. Parker

Reviewed 3 October 2017

We had a Board of Directors party at Cygnus 27. It was excellent, the food the views the service. We had a 5 course meal; apps (scallops, shrimp, meatballs) all very good, soup (PozoleVerde de Pollo) - green tomato chicken soup - very good, salad,...More

Thank Dan H
Parker B, General Manager at Cygnus27, responded to this reviewResponded 10 October 2017

Thank you for taking the time to write a review. We are very glad that you and the rest of the Board of Directors had a wonderful experience here at Cygnus 27. We strive everyday to give this kind of experience. Hopefully we will see...More

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Ask a question
Questions & Answers
nofx2312000
17 October 2017|
AnswerShow all 5 answers
Response from Parker B | Property representative |
Short Answer - Yes Long Answere - Yes, our brunch buffet starts the weekend after Labor Day and then ends on Mother's Day. We take reservations from 10:30a until 1:30p and they can be made via OpenTable or by calling the... More
0
Votes
John M
26 May 2017|
AnswerShow all 3 answers
Response from Tracy356 | Property representative |
Hello John M. Thank you for your question! There is not a dress code for Cygnus27. We hope to see you soon!
0
Votes
Willow C
28 October 2015|
Answer
Response from Carrie S | Property representative |
Hi Willow! We are not currently serving a Mexican Martini - perhaps you are referring to a different drink on our cocktail list? You can find it on the Amway Grand website under Dining > Cygnus27 > View Sample Lounge... More
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 23 - US$ 49
Meals
Dinner, Drinks, Brunch, After-hours
Restaurant features
Parking Available, Validated Parking, Serves Alcohol, Full Bar, Reservations, Seating, Waitstaff, Valet Parking, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Private Dining, Free Wifi, Accepts Credit Cards
Dining Style
Casual Elegant
Good for
Business meetings, View, Romantic, Special Occasion Dining
Open Hours
Sunday
10:30 AM - 1:30 PM
Tuesday
5:00 PM - 11:59 PM
Wednesday
5:00 PM - 11:59 PM
Thursday
5:00 PM - 11:59 PM
Friday
5:00 PM - 1:00 AM
Saturday
5:00 PM - 1:00 AM
Location and Contact Information
  • Address: Amway Grand Plaza, 187 Monroe Ave NW, Grand Rapids, MI 49503
    (Pearl)
  • Location: United States  >  Michigan (MI)  >  Kent County  >  Grand Rapids
  • Phone Number: +1 616-776-6425
  • E-mail
Description
Set 27 stories up in the heart of Downtown Grand Rapids, Cygnus27 delivers a Latin-inspired menu and sophisticated cocktail lounge with expansive panoramic views of the Grand River and surrounding cityscape. The exclusive cocktail menu is based on classic inspirations. The light fare options include a variety of small and sharable plates - perfect for an after-work or evening bite. With its multi-level dining spaces and modern furnishings, Cygnus27 is truly the destination restaurant and cocktail lounge in West Michigan. A fresh, unique, and authentic menu draws on the Chef Tim Moreno's Latin American heritage and has made-from-scratch dishes that have earned the dining room the AAA Four-Diamond mark of distinction. Also available is our popular Sunday brunch mid-September through mid-May. Interested in booking a private space on the 28th floor? With floor to ceiling city and river views, you'll host the dinner your friends or colleagues won't soon forget!
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