I had a chance to have a dinner with my wife and my kids, they have an excellent food quality and quantity, staff very friendly and the price is decent match the type of food we're getting.
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Why was there a police officer there in the lounge area guarding it the entire time? We didn't even finish our drinks we departed quickly. Floors were disgustingly dirty. Fumes from grills were terrible maybe new ventilation is needed?
We're sorry to hear this as it shouldn't have happened. Thanks for bringing it to our attention. Your feedback will be shared with our Guest Relations team for improvements. More
My favorite memories of dinner with my father were from Benihana. It is a very special place to be. I know others agree with me because it's a hot-spot for celebrating anything and everything.
Came here with a couple of work colleagues and was a little worried that my expectations were a little too high and I would leave disappointed but I needn't have been concerned. The whole experience was great and the food was unbelievable. Now need to hunt for one to take the family in London upon my return. Main advice: Book,... More
On 1/27/2017,I used open table to reserve a birthday dinner for 10 guest in order to celebrate my partners birthday. All of my party arrived on time and we were seated our server took the drink orders, there we sat for 25 minutes without water or drinks. We watched the table next to us get sated and their drink order... More
Thank you for sharing your review. We understand your disappointment as this shouldn’t have happened. Your feedback helps us to make improvements and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato. More
I have been to this Benihana many times because my husband loves the taste of their food. If I never went their again, I would not be upset. The place has constant problems with staff, phone lines, security issues, unruly customers, and slow service. They have lost some of their good management, and it shows. Everytime we go there the... More
My family has come to Benihana several times a year, for at least 8 years. This will be the LAST time I will eat there because of this upgrade charge! Only reason I'm keeping my reservations is because my 10 yr old Grandson chose this place for his birthday dinner! I didn't want to disappoint him because of your GREED!!!
Laurel, on behalf of our team here at Benihana, we would like to sincerely apologize for your negative visit with us. With your feedback, we look forward to improving the guest experience, and would like to thank you for taking the time to share your review with us. More
What happened to this restaurant? It used to have great service and now it seems like they have hired everyone from McDonalds. We made a reservation and were seated 15 minutes after our reservation. Once seated no one came to the table for 15 - 20 minutes. When the server arrived she said nothing. She looked really pissed off. She... More
My team from work went here for our holiday party. There were ten of us and we made a reservation. First we waited to be seated when there was nobody in the restaurant. Our waitress was prompt took drink orders and delivered them in a timely fashion. Everything after that took ages!!!! Soups and salads/ 35+ minutes. A chef to... More
On behalf of our team here at Benihana, we would like to sincerely apologize for your negative visit with us. With your feedback, we look forward to improving the guest experience, and would like to thank you for taking the time to share your review with us. More
I took my husband and our family there for his birthday dinner. I mentioned this when I made my reservation, as she informed me for parties over four there is an automatic service charge of 18%. We were seated promptly and the first part of our dinner came quickly. The onion soup and ginger salad were good. Then we waited... More