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1268 Riverdale St, West Springfield, MA 01089-4915
+1 413-306-5353
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41 Reviews from our TripAdvisor Community

Traveller rating
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Showing 40: English reviews
South Windsor, Connecticut
Level Contributor
261 reviews
157 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
Reviewed 29 December 2016

Prices were definitely higher than typical fast food. Burgers were in the $6.99-7.99 range and even small fries were $3.99. However the fries were OUTSTANDING and the portion was huge. Burgers weren't bad but the fries alone justify a return trip. Didn't care for the decor but did like the free shelled peanuts, signs telling where the potatoes came from... More 

Thank RoyM1336
Belchertown, Massachusetts, United States
Level Contributor
81 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 7 September 2016 via mobile

Great staff, burgers are fresh and made the way you want them and their shakes are to die for! Reasonably priced for a great burger.

Thank LoriAllen
Level Contributor
198 reviews
121 restaurant reviews
common_n_restaurant_reviews_1bd8 103 helpful votes
Reviewed 12 August 2016 via mobile

Never been here. A friend said "you gotta try the fries". Well, Richard greeted us at the counter, was so pleasant, got me an order of fries, and indeed, they were the best fries I have ever had. Will definitely be going back.

Thank SunshineWonderland
West Lebanon
Level Contributor
24 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 17 July 2016 via mobile

Had a truly terrible experience with my last visit. You could not pick up the burger without it falling apart, the fries were horrible. The grease was old and the fries were limp not crispy like they should be. It looks like I am not going to be going to 5 guys any longer

Thank Frederick A
West Springfield, Massachusetts
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 20 June 2016

Great burgers and fries. Very limited menu but the flavor of the food is good. Lots of toppings to add to your burger or hot dog at no additional charge.

Thank BethT655
Florence, South Carolina
Level Contributor
43 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
Reviewed 25 May 2016

Five Guys delivers a good product, and this one was no different. The staff was very nice and the place was clean. We ate there because it was walking distance from our hotel and after a long day at the Brimfield show, it was a convenient option. Our only "beef" with Five Guys as a whole is that we wish... More 

Thank Jan B
Eagan, Minnesota
Level Contributor
96 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
Reviewed 19 May 2016

The service was really slow, I don't know if they were having an issue with their grills or what, but the food itself wasn't that great. Not inedible, but we won't be back. Sorry.

Thank Mike B
Ajijic, Mexico
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 16 May 2016

Five Guys is always the bomb, from the original to every franchise. You can't miss if you want a great burger.

Thank ReaRaes
Level Contributor
204 reviews
146 restaurant reviews
common_n_restaurant_reviews_1bd8 110 helpful votes
Reviewed 17 April 2016 via mobile

Burgers are a cut above McDonald's. Fries are made from fresh cut potatoes, but are limp and lacked flavor. Service is a bit slow, as all burgers are cooked to order.

Thank TravelTurtle66
Level Contributor
3 reviews
Reviewed 13 April 2016

The burgers here are awesome. Cooked all the way through without being overlooked. The size of the fries is basically huge and more huge. The place was busy but the service was quick. The eating area could have been tidier but I wasn't there to inspect just eat :).

Thank MoeBfromNY

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4.5 of 5 bubbles
American, Fast food
Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Cheap Eats, Kids, Child-friendly
Location and Contact Information
  • Address: 1268 Riverdale St, West Springfield, MA 01089-4915
  • Location: United States  >  Massachusetts (MA)  >  West Springfield
  • Phone Number: +1 413-306-5353

Questions & Answers

Questions? Get answers from Five Guys staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?