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The Cheesecake Factory

75 Middlesex Turnpike, in Burlington Mall, Burlington, MA 01803
+1 781-273-0060
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Overview
  • Excellent34%
  • Very good45%
  • Average15%
  • Poor3%
  • Terrible3%
Travellers talk about
“cheesecake” (155 reviews)
“chicken” (30 reviews)
“nachos” (6 reviews)
Closed Now
Hours
CUISINES
American, International, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
₹₹ - ₹₹₹
RATINGS
Food
Service
Value
Atmosphere
LOCATION
75 Middlesex Turnpike, in Burlington Mall, Burlington, MA 01803
All Details
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Reviews (534)
Traveller rating
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1 - 10 of 480 reviews

Reviewed 4 weeks ago via mobile

Cheesecake Factory is always good. The service was impeccable. I don’t love being seated so close to other people dining. Overhearing their entire convo is weird. The food was very good as well. This location is always very busy. I went on a Tuesday and...More

Date of visit: December 2018
Thank tworitters
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello and thank you for your feedback. We are sorry you had this experience with us. Next time, if you are unhappy with where you are seated, please let our managers know so we can do our best to make it right while you are...More

Reviewed 4 December 2018 via mobile

Went for brunch food was great service was better. Grand kids made a mess but the server loved him anyway.

Date of visit: November 2018
Thank EdH1838
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 December 2018

Hello. Thanks for your review. We're glad you enjoyed the service our team provided during this visit. We hope to see you back soon!

Reviewed 2 December 2018 via mobile

The food was delicious and the portions were generous, but they had a broiler breakdown while we were there and our food took a while to come out. Luckily, we were too busy catching up to really notice the delay. What is nice with this...More

Date of visit: December 2018
Thank S1974SJlaurad
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 December 2018

Thank you for your review! We're glad to hear you enjoyed our menu options and we can't wait for your next visit!

Reviewed 25 November 2018 via mobile

Usually I have a good meal here but this time the service was really slow, unresponsive, and food issues. It took 15 minute for our server to greet us. The crispy pineapple chicken and shrimp spent too long under the heat lamp that the rice...More

Date of visit: November 2018
Thank Hawaiiantraveler66
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 26 November 2018

We're so sorry to hear about the meal you received during this visit! We hope you can give us another chance and next time, if anything happens to disappoint you, please let our managers know so we can make things right while you are still...More

Reviewed 24 November 2018

Wonderful salad. I was a little disappointed when it arrived as it was rather small for the price. I questioned it and the waitress has taken it upon herself to supply me a LUNCH portion rather than the dinner portion (it was after 3pm but...More

Date of visit: November 2018
Thank Mainah65
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 27 November 2018

Thanks for your review! We're glad you enjoyed the food and service our team provided during this visit. We hope to see you back soon!

Reviewed 4 November 2018 via mobile

Total confusion, no atmosphere at all! Staff bickering, tension and don't carish attitudes! I witnessed a waitress taking French fries off the kitchen station from orders and eating them! Disgusting!!!!!!! More than once. I told the Manager and all she said was oh I will...More

Date of visit: November 2018
Thank 506carmiet
Reviewed 21 October 2018

This was our first visit to The Cheesecake Factory and we were not disappointed! With a name like The Cheesecake Factory I wasn't expecting such a nice atmosphere. The decor was pleasant and reminded me of an Olive Garden restaurant. Or server was very attentive...More

Date of visit: October 2018
Thank Damien B
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 24 October 2018

Thanks for your kind review, Damien. We're happy to hear you had a great experience with us! We can't wait for your next visit!

Reviewed 15 October 2018 via mobile

Great selection of delicious cheesecakes. Can eat there or take out. Great place to go back to, trying slices of the many varieties of cheesecake. Great for singles, couples, families, and friends.

Date of visit: October 2018
Thank michaelklimowicz
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 16 October 2018

Thank you for your review. We're glad to hear that you enjoy our cheesecake options and we can't wait for your next visit!

Reviewed 14 October 2018

Being that breakfast is my favorite meal, the Cheesecake Factory offers a page of breakfast items throughout the day and night. And if it's lunch you crave, I suggest the orange chicken entree over pasta or any one of their specially prepared salads. And while...More

Date of visit: September 2018
Thank kbtm2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 16 October 2018

Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 11 October 2018

I've noticed several chain restaurant cutting corners in the past several years but the one constant used to be the Cheesecake Factory. Today is probably the last time I'll go-this was the Burlington restaurant but the decline appears to be across the board (in MA...More

Date of visit: October 2018
Thank Karen M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 13 October 2018

Hi Karen, we are terribly sorry to hear about the meals you and your party received. We completely understand your frustration and would welcome the chance to speak with you more. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions"...More

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Ask a question
Questions & Answers
YJRose
2 August 2015|
AnswerShow all 2 answers
Response from Bryna289 | Reviewed this property |
I can only tell you that I know they have a Brunch menu. I'm not sure of the hours. I know during the week they open at 11:30 A.M. I'm not sure about Sundays.
0
Votes
YJRose
2 August 2015|
Answer
Response from Cassie V | Reviewed this property |
Yes they do. They serve brunch from 10-2 pm.I have not been yet, but would like to try it. I heard it was good!!!.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 30
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Kids, Bar Scene, Child-friendly
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 75 Middlesex Turnpike, in Burlington Mall, Burlington, MA 01803
  • Location: United States  >  Massachusetts (MA)  >  Burlington
  • Phone Number: +1 781-273-0060
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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