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Outback Steakhouse

) #91 of 105 Restaurants in Richmond ₹₹ - ₹₹₹ American, Steakhouse
400 Highland Park Dr, Richmond, KY 40475-3840
+1 859-624-9000
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Overview
  • Excellent31%
  • Very good20%
  • Average20%
  • Poor11%
  • Terrible18%
Travellers talk about
“steak” (18 reviews)
“salmon” (3 reviews)
Open Now
11:00 - 22:00All hours
CUISINES
American, Steakhouse
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
400 Highland Park Dr, Richmond, KY 40475-3840
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50
Reviews (60)
Traveller rating
Traveller type
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1 - 10 of 60 reviews

Reviewed 15 April 2017

The lunch was good and the service was too. They need to clean up the place. The floors were dirty. The front door glass was terrible. The men's restroom had a urinal that overflowed and there was water all over the floor. If they don't...More

Thank Don M
Reviewed 27 March 2017 via mobile

I've seen some bad reviews for this place but it's can honestly tell you I've never had a bad experience here! Food has been excellent, service good, atmosphere is fantastic. Keep doing what you are doing! I'll keep coming back!

Thank d_t_dixon2014
Reviewed 12 March 2017 via mobile

This was our 2nd visit in the last 4 weeks. Both experiences were terrible. The service is extremely poor, the food quality is subpar, and the management doesn't seem to notice or care. Numerous tables around us asked to see the manager...none were satisfied with...More

Thank Debra S
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 21 April 2017

Hi Debra, We hate to hear about the disappointing experience. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - Richmond, KY". We can then correspond directly over email. Sincerely,...More

Reviewed 9 February 2017 via mobile

Ordered online for lunch pick up. Soup and salad. Order was to be ready at 12:41. At 12:45, a waiter came out to confirm my order. And let me know my total. I had already paid online. After another 10-12 minutes, he delivered my order....More

Thank MickeyMouseKat
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 9 March 2017

We can do better than this. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - Richmond, KY". We can then correspond directly over email. Sincerely, Lacey Outback Steakhouse

Reviewed 31 December 2016

We decided to spend our anniversary dinner at the Richmond Ky location. At 8 pm we arrived and were seated in minutes, we requested online to have seating which was nice. We waited for about 15 minutes to place our drink order, no big deal,...More

Thank Kryss P
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 9 January 2017

Hello Kryss, This is very disappointing. We'd like to review this further. Please send me an email to news@outback.com with the subject "Trip Advisor Review - Richmond, KY". We can then correspond over email. Sincerely, Amy Outback Steakhouse

Reviewed 19 November 2016

I love a good steak. Outback has always been one of my "go to" places to go when I want a tasty steak at a reasonable price. This is the first time I have ever eaten a piece of meat and known exactly how it...More

Thank Melodye S
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 22 November 2016

This is not the way things should be. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - Richmond, KY". We can then correspond directly over email. Sincerely, Madeline Outback...More

Reviewed 25 October 2016

Going to chain restaurants you expect them all to be pretty much the same, right? I am a fan of Outback. I have always had great drinks and food. Until this one....our server looked like she had been partying hard and was too old to...More

Thank Pamela K
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 27 October 2016

This isn't the way things should be. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - Richmond, KY". We can then correspond directly over email. Sincerely, Madeline Outback Steakhouse

Reviewed 22 October 2016

Outback is a good option for lunch. It usually is not crowded so the staff is on the short side. But they are friendly and pretty quick. When it is busy you might have to wait awhile for your meal. Clean restaurant and restrooms. There...More

Thank Don M
Reviewed 27 September 2016 via mobile

Hadn't been there in 6 years. Received a gift card so took my spouse out to lunch. Big banner saying over 70 lunches starting at $6.99. Our waiter was great. Helped us figure out the lunch menu. From the lunch menu I ordered a quesadilla,...More

Thank Tom T
Reviewed 18 September 2016 via mobile

We recently visited this establishment just a few days ago. This was a very clean place. We had a party of 4 people. We had excellent service, was also checked on by management twice. The food was on point, no complaints. I would recommend this...More

Thank d_t_dixon2014
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol
Good for
Special Occasion Dining, Child-friendly
Open Hours
Sunday
11:00 - 21:00
Monday
11:00 - 22:00
Tuesday
11:00 - 22:00
Wednesday
11:00 - 22:00
Thursday
11:00 - 22:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 400 Highland Park Dr, Richmond, KY 40475-3840
  • Location: United States  >  Kentucky (KY)  >  Richmond
  • Phone Number: +1 859-624-9000
  • E-mail
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