We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Steak 'n Shake

2017 Highway 192 W, London, KY 40741-1623
+1 606-877-2712
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent31%
  • Very good15%
  • Average21%
  • Poor13%
  • Terrible20%
Travellers talk about
“burger” (14 reviews)
“fries” (8 reviews)
Restaurant Hours
American, Fast food
2017 Highway 192 W, London, KY 40741-1623
All Details
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / Payback Arrow
Reviews (82)
Traveller rating
Traveller type
Time of year

1 - 10 of 82 reviews

Reviewed 2 weeks ago

This Steak and Shake was typical of others I have been in. The service was slow and the restaurant needed to be cleaned up.

Thank Beth W
Reviewed 2 weeks ago via mobile

I don't care how many times I go, my order is NEVER right. Ever. I went a few weeks ago and ordered chili Mac with cheese. I got no cheese. I went tonight specifically for chili Mac because it started getting colder and ordered chili...More

Thank jlbaker4134
Reviewed 14 August 2017

We rarely eat fast food, but we were on the road and hungry so we ordered the double steak burger and chocolate shake to go. They were both delicious, and the lady at the window was so nice.

Thank KyBoop
Reviewed 2 August 2017

Just stopped through overnight..staying at The Country Inns & Suites just next door...brilliant! Delicious burgers and the SHAKES>>>WOW WOW WEE!

Thank JustinPoorMTA
Reviewed 16 July 2017 via mobile

Disgustingly filthy. Made me worry I might get sick from eating here. Don't bother! Needs work and a total cleansing!

Thank terivogelsang
Reviewed 28 June 2017 via mobile

Stopped & ordered shakes before getting back on the road. Fantastic, as usual! Service was a little slow, but not as bad as other steak 'n Shakes I have been too. Still, can't quite give them the 4 or 5 because of the wait.

Thank Pamela D
Reviewed 18 June 2017 via mobile

Wow, 25 minutes to make two milk shakes. Unbelievable in their slowness. They had plenty of people working but seemed to be serving the drive through people first. They aren't even crowded! I would not recommend eating here. It was fairly dirty.

Thank Jodi P
Reviewed 14 June 2017 via mobile

Quite disappointed on the last two visits. This past Sunday we were seated and left alone for nearly 20 minutes, granted they were busy and most likely short staffed. After one attempt to flag down someone to no avail we decided to leave. We do...More

Thank Matthew B
Reviewed 11 June 2017

This place was very dirty-the floor looked like it had not been mopped all week. The one cook was working as fast as he could but the servers were standing around and could have gotten salads or drinks.The food was good and plentiful when it...More

Thank Diane L
Reviewed 7 June 2017 via mobile

Food was good but service was a little slow. I don't think they were prepared for the influx of people that was in town that weekend. Had to wait at least 15 minutes to get a seat and there was o my 6 of us....More

Thank Chris497
Nearby Restaurants
52 reviews
.07 km away
Dino's Italian Restaurant & Lounge
82 reviews
.89 km away
Frisch's Big Boy
74 reviews
.11 km away
El Dorado Mexican Restaurant
51 reviews
.31 km away
Nearby Attractions
Can You Escape
29 reviews
3.23 km away
Levi Jackson Wilderness Road State Park
103 reviews
5.75 km away
Wood Creek Lake
17 reviews
7.15 km away
Tree Top Adventures
7 reviews
5.32 km away
Questions & Answers
Get quick answers from Steak 'n Shake staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Kids, Child-friendly
Location and Contact Information
  • Address: 2017 Highway 192 W, London, KY 40741-1623
  • Location: United States  >  Kentucky (KY)  >  London
  • Phone Number: +1 606-877-2712
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing