We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Max & Erma's

₹₹ - ₹₹₹American,
Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
+1 859-767-1985
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent13%
  • Very good26%
  • Average24%
  • Poor20%
  • Terrible17%
1 week ago
“Either understaffed or staffed with the wrong people”
20 Nov 2017
“A sit back and relax type of place”
Restaurant Hours
American, Bar
₹₹ - ₹₹₹
Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
All Details
Write a Review
JPMiles / Payback Arrow
JPMiles / Payback Arrow
Reviews (45)
Traveller rating
Traveller type
Time of year

1 - 10 of 43 reviews

Reviewed 1 week ago via mobile

We stopped in for a small bite while waiting for our flight. The servers seemed overworked and frazzled, and the whole thing seemed a bit in disarray. There were a lot of patrons and probably not enough staff on hand. We had just a bowl...More

Thank cmkcmk
Reviewed 4 weeks ago

Long layover stopped in for lunch had ham pesto sandwich, nachos and chocolate chip cookies... best item we had was grilled asparagus only item that had flavor skip the cookies, took 40 minutes for them plan flat worth no wait

Thank eyesdoit
Reviewed 26 November 2017

Eat before the airport and choose somewhere else. Like other reviewers have said, service is terrible and food not much better.

Thank Michael M
Reviewed 20 November 2017

If you're not in a rush, and you don't want the fast food outlet, take a break and eat here. It's your average Joe kinda place with good food, very pleasant and friendly staff, and a sit back drink.

Thank o2bnkd
Reviewed 3 November 2017 via mobile

Waited 15 minutes for service and then didn't get our drinks for another 5 minutes. We only got our drinks after my wife got up and took them from the drink area. Horrible management. It was a good thing we had time before our flight....More

Thank CavemanRick
Reviewed 27 October 2017 via mobile

I was so disappointed with the quality of customer service at this establishment. While waiting for apx 5 minutes to be seated (1st red flag) as several employees and the manager were visible to the hostess area and did not acknowledge us (2nd red flag)...More

Thank T M
Reviewed 4 September 2017

We were at airport Sept 1 and wanted to have late lunch. If you have a tight connection, skip this place. We were asked if we wanted to be seated on the patio. There was only one couple seated adjacent to the main place ....More

Thank marshalnk
Reviewed 22 July 2017

We were waining for our flight back to Europe and, having plenty of time, we seated at Max &Erma. The food was tasty, standard american food with some variation. A good hamburger with a Sam Adams beer and the waiting time was filled in a...More

Thank Maurizio S
Reviewed 8 July 2017 via mobile

This was in Terminal B in CVG. Nice alternative if you have time to sit down for breakfast vs fast food. Our server Deron took our orders quickly. Both of our omelets were good and food was hot. We would definitely come back when traveling...More

Thank Paula R
Reviewed 29 May 2017

Had a couple of drinks to steady my nerves whilst Delta was attempting to strand me in Cincinnati on a winter Sunday. A turkey club made its appearance as well. A big thank-you to the staff for letting me sit in a nominal closed section...More

Thank Yog-Sothoth
Nearby HotelsSee all 5 hotels in Hebron
DoubleTree by Hilton Cincinnati Airport Hotel
817 reviews
.85 km away
Residence Inn Cincinnati Airport
205 reviews
2.17 km away
Courtyard Cincinnati Airport
156 reviews
2.44 km away
Quality Inn and Suites
204 reviews
2.48 km away
Nearby Restaurants
21 reviews
.91 km away
7 reviews
.91 km away
Panda Express
7 reviews
.91 km away
Nearby Attractions
Kenton County Public Library
16 reviews
5.90 km away
Sherlock's Escape Rooms
159 reviews
6.61 km away
England idlewild park
21 reviews
6.71 km away
Lazer Kraze
16 reviews
2.38 km away
Questions & Answers
Get quick answers from Max & Erma's staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
American, Bar
Lunch, Breakfast, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol
Good for
Location and Contact Information
  • Address: Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
  • Location: United States  >  Kentucky (KY)  >  Hebron
  • Phone Number: +1 859-767-1985
  • This restaurant is at Cincinnati/Northern Kentucky Intl Airport (after security)
859-767-1985 is the restaurant phone number as per Website.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing