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Max & Erma's

₹₹ - ₹₹₹American,
Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
+1 859-767-1985
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Overview
  • Excellent13%
  • Very good26%
  • Average24%
  • Poor20%
  • Terrible17%
1 week ago
“Either understaffed or staffed with the wrong people”
20 Nov 2017
“A sit back and relax type of place”
Restaurant Hours
CUISINES
American, Bar
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
All Details
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (45)
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1 - 10 of 43 reviews

Reviewed 1 week ago via mobile

We stopped in for a small bite while waiting for our flight. The servers seemed overworked and frazzled, and the whole thing seemed a bit in disarray. There were a lot of patrons and probably not enough staff on hand. We had just a bowl...More

Thank cmkcmk
Reviewed 4 weeks ago

Long layover stopped in for lunch had ham pesto sandwich, nachos and chocolate chip cookies... best item we had was grilled asparagus only item that had flavor skip the cookies, took 40 minutes for them plan flat worth no wait

Thank eyesdoit
Reviewed 26 November 2017

Eat before the airport and choose somewhere else. Like other reviewers have said, service is terrible and food not much better.

Thank Michael M
Reviewed 20 November 2017

If you're not in a rush, and you don't want the fast food outlet, take a break and eat here. It's your average Joe kinda place with good food, very pleasant and friendly staff, and a sit back drink.

Thank o2bnkd
Reviewed 3 November 2017 via mobile

Waited 15 minutes for service and then didn't get our drinks for another 5 minutes. We only got our drinks after my wife got up and took them from the drink area. Horrible management. It was a good thing we had time before our flight....More

Thank CavemanRick
Reviewed 27 October 2017 via mobile

I was so disappointed with the quality of customer service at this establishment. While waiting for apx 5 minutes to be seated (1st red flag) as several employees and the manager were visible to the hostess area and did not acknowledge us (2nd red flag)...More

Thank T M
Reviewed 4 September 2017

We were at airport Sept 1 and wanted to have late lunch. If you have a tight connection, skip this place. We were asked if we wanted to be seated on the patio. There was only one couple seated adjacent to the main place ....More

Thank marshalnk
Reviewed 22 July 2017

We were waining for our flight back to Europe and, having plenty of time, we seated at Max &Erma. The food was tasty, standard american food with some variation. A good hamburger with a Sam Adams beer and the waiting time was filled in a...More

Thank Maurizio S
Reviewed 8 July 2017 via mobile

This was in Terminal B in CVG. Nice alternative if you have time to sit down for breakfast vs fast food. Our server Deron took our orders quickly. Both of our omelets were good and food was hot. We would definitely come back when traveling...More

Thank Paula R
Reviewed 29 May 2017

Had a couple of drinks to steady my nerves whilst Delta was attempting to strand me in Cincinnati on a winter Sunday. A turkey club made its appearance as well. A big thank-you to the staff for letting me sit in a nominal closed section...More

Thank Yog-Sothoth
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
American, Bar
Meals
Lunch, Breakfast, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly
Location and Contact Information
  • Address: Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
  • Location: United States  >  Kentucky (KY)  >  Hebron
  • Phone Number: +1 859-767-1985
  • This restaurant is at Cincinnati/Northern Kentucky Intl Airport (after security)
Description
859-767-1985 is the restaurant phone number as per Website.
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