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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American, Fast food
Meals
Breakfast, Lunch, Dinner
FEATURES
Takeout, Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Drive Thru
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features, about
Reviews (83)
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82 results
Traveller rating
58
18
2
1
3
Traveller type
Time of year
LanguageEnglish
Traveller rating
58
18
2
1
3
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Reviewed 27 July 2022

Typical Chik-fil-A. They are just getting too much hype for what they offer. Long lines for drive through, have to order before you even see a menu. Not going back, too much trouble.

Date of visit: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 24 April 2022 via mobile

Chick fil a Florence I dined in twice during my trip to Florence. The staff were so friendly & helpful. The service was great. It was easy to see why there is a 2 stall long line at the drive through- because the food is...so good!!More

Date of visit: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 July 2021

We usually hit this place once a week for the fantastic chicken sandwich and of course the waffle fries! They have there stuff together with there staff, always great people and run it like a well oiled machine!

Date of visit: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 April 2021

This was my first time at a Chick-fil iA but I can assure you it won't be my last. The service was fast and friendly. The Chicken sandwich just melted in my mouth. Just loved the chocolate malt. My kind of restaurant.

Date of visit: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 August 2020

Fast and easy food. We ate here three times while in town. Each time something was missed on our order but they were quick to correct it.

Date of visit: August 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 November 2019

The food was hot a delicious! The cashier who checked us out was also very friendly and professional. The 2 older ladies we encountered that were cleaning the lobby area were also very friendly. However, getting a drink refill was a challenge. My husband had...3 different workers walk by him while he was standing at the counter waiting for a refill. My kids were not acknowledged when they went to get a refill and my husband had to go back up and wait on refills.More

Date of visit: November 2019
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Reviewed 21 October 2019 via mobile

Yes the chicken is that good. I’ve been to several restaurants over the past 3 weeks and Chik fil a has been the busiest ovtevery every other restaurant.

Date of visit: October 2019
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Reviewed 18 October 2019

This location is great and does not cheat you on portion size like the one on Mill Road. Ordered my quart of Ice Dream here and got a full quart to the rim as expected. The speed at this location is much faster. Highly recommend.

Date of visit: October 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 September 2019 via mobile

We have been to Chick Fil A’s a countless number of times. Every time the employees go out of their way to make you feel welcome. Not only did this location fall short, They didn’t even start the race. My Wife ordered something that required...a wait, It happens. When we finished with our meal it still wasn’t brought to us. My Wife went to the counter and received the item. I mentioned that it looked nothing like the picture. She said it was fine and we were on our way. She had that disgusted look that it wasn’t tasty when we got to the car. I took it back in and the young lady was not only rude but told me I was wrong. I had to produce a receipt then she made what my Wife had ordered and angrily set it down in front of me without saying a word. This is not the experience we are used to when visiting a Chick Fil A.More

Date of visit: September 2019
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Reviewed 9 September 2019

Restaurant has a kids area to play in. Food was good as always. Loved the peaceful music playing. Mac and cheese was good. Lots of people there but mot a long wait to order or get food.

Date of visit: September 2019
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Reviewed 8 September 2019

Our group of 50 hit about supper time. They moved the line along quickly, even though there were many of us at one time. Loved the grilled chicken sandwich and waffle fries. We don't have one near where we live and this is always a...treat. This restaurant wasn't any different, all top notch. Even the manager was working along side the employees to make sure everything ran smoothly.More

Date of visit: August 2019
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Reviewed 30 June 2019

I ate at chick-fil-a over year ago and the sandwich was dry and plain. I now know that was an anomaly. I enjoyed my chicken sandwich, especially with the waffle fries and chick-fil-a sauce.

Date of visit: June 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 June 2019 via mobile

Only my second time to a Chick-fil-a and both times I have had a long wait. I stopped by the Florence location at 3:30 in the afternoon to pick up six sandwiches for a church event and spent 16 minutes in the drive thru only...to learn it would be another “3 to 4 minutes”. I was asked to park in the handicapped space with my flashers on. Not a policy I would think is legal. 12 minutes later the order was brought out without a word of apology. Eat the beef at Wendy’s. It’s faster and better.More

Date of visit: June 2019
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Reviewed 10 June 2019

The consistency of the food, cleanliness and service from one location to another across the country amazes me every time. This location did not disappoint in any way either.

Date of visit: May 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 June 2019

The food is OK for fast food / chicken, but the best part of visiting their restaurant is the incredible service they ffer. Rarely is there another experience like that at other fast food chains.

Date of visit: June 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
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Rachel S
13 November 2019|
AnswerShow all 2 answers
Response from Jared B | Reviewed this property |
I had the worst experience of any Chick Fil A at this location. That was just my experience though. Maybe I caught the entire staff on a bad day.
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Frequently Asked Questions about Chick-fil-A

Yes, Chick-fil-A offers takeaway services.

Chick-fil-A is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5