Have ordered curbside from this place several times during the pandemic. The last two times have been awful. They have no way to check in for curbside so you pull up and sit in your car until they send out someone to check the lot....Time before last they left me in the lot for 40 mins past the pickup time. When I finally got the food it was cold and soggy. Yesterday we decided to try again and placed a curbside order through their website. Placed the order at 8:04 pm, got a pickup time of 8:30ish; restaurant hours on their website said they close at 10 pm. Pulled up to the restaurant at 8:37. When we pulled up a staff member quickly walked over to the door and locked it, then turned off the lights. A group of employees proceeded to gather near the door look out and talk/gesture towards our car. We thought it was weird and waited for 5 min, at which point we figured they were closed, cheked my email and sure enough I had received a message that the order was canceled because the restaurant closed at 8 pm. I backed out of the parking space, but my husband had me stop to check and see if they had charged us for our order and sure enough they had. We turned around and pulled back upto the building to see about a refund. We were greeted by an employee in the parking lot who shouted we are closed and replied too bad when said we were charged for an order. Knocked on the door and another employee answered, we explained the situation and showed her the charge/withdrawal from tha bank account. She let us know that we would eventually get a refund and showed us the order pad that showed a refund request. We also noticed 6 other orders taken, charged and then canceled. It's completely understandable to have different pandemic hours, what is not acceptable is to set up a website to accept and charge for orders when you are closed and the keep the money for the order not filled for any amount if time. Again: on their own internal website they accepted an order at 8:04 pm, canceled it at 8:05 pm but took the money anyway and had no mechanism for giving it back timely.More