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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar, Pub
Meals
Lunch, Dinner, After-hours
FEATURES
Takeout, Outdoor Seating, Seating, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service, Reservations
Reviews (183)
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181 results
Traveller rating
44
64
38
17
18
Traveller type
Time of year
LanguageEnglish
Traveller rating
44
64
38
17
18
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Reviewed 28 April 2022

In spite of what others have written, this restaurant was awesome. Went there for lunch, and the food was plentiful and the staff was great.

Date of visit: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 24 January 2022

Food was average at best. Friendly wait staff, cozy atmosphere and the noise level was tolerable, but the food was pricey and not exceptional.

Date of visit: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 January 2021

Lunch was good. Only one waitress so took forever but she was doing the best she could (other than standing 2 ft away to take orders). The biggest surprise was the bartender wearing NO MASK serving a bar of shoulder to shoulder older people -...talk anout a spreader! No concerns about being responsible for potentially killing customers - thats one way of not having a customer base right now.More

Date of visit: January 2021
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Reviewed 2 December 2020

Even during this God awful pandemic there are new dining experiences to discover. Such was the case this afternoon at The Office in downtown St. Charles. You enter into a cavernous dark paneled dining room with a twenty foot bar. All that was missing was...a moose head. The patio where we ate was enclosed and heated. The celebrated tables with the fire feature build in were unlit so a vital piece of the ambience was missing. Must be an evening thing. It's the food that's boss here. My wife started with a salted caramel appletini that was delicious. The beer selection was decent, I went with a local brew. My steak tacos were tasty and spicy. My wife had a pulled pork sandwich large enough to feed a family. It was easily three inches thick with juicy, succulent porky goodness. One stolen bite told me next time I go piggy.More

Date of visit: December 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 October 2020 via mobile

Staff having an off day. We were seated outdoors promptly. Not too crowded . Ordered a round of drinks then a meal. After 40 mins waitress came back to see if we wanted another round of drinks. I inquired when our food would be ready...and she stated “you didn’t order food! “ When I corrected her said there was an error with the ordering machine. Bottom line we got no food so we were done. Ok to have a bad day but don’t blame patrons or others for your lack of service.More

Date of visit: October 2020
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Reviewed 30 July 2020

A friendly bar/restaurant serving a very nice menu of bar food. The staff has always treated us well and the location to downtown St. Charles and free parking is terrific.

Date of visit: March 2020
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Reviewed 12 March 2020

First time visitors party of 6 stopped in for a couple of beers and burgers. Great food, ambience and service. Will be back.

Date of visit: February 2020
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Reviewed 24 January 2020

This place was nicely decorated and great sounding menu. A bit pricy for what you get. Staff was excellent. I paid over $50 for my entree (burger) two beers and a chocolate martini. No dessert.

Date of visit: December 2019
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Reviewed 3 January 2020 via mobile

My wife and I have been eating at The Office for several years, occasionally. The last visit was in early 2019, and the food was up to par as usual. Today we returned entering some guests, and the menu had changed. Typically a menu change...can be viewed as a positive step in management improving their offerings, but not this time. The simplified menu is not truly the issue, it’s the reduced portion sizes, taste and plate presentations. I remember receiving a sandwich with some greens, coleslaw, or a pickle. The sandwich’s (lunch 1/2 sandwich and 1/2 soup) were very skimpy, and lost on a platter by itself. The other lunch combos were equally disappointing. The portion size could be tolerated if the quality is outstanding, but sadly that’s not the case either. Their chicken sandwich cannot come close to a simple Chick-fil-A sandwich. Maybe it was a bad experience, and not a permanent change. We’ll maybe try The Office again, but with so many great food options in the Tri-City area, why waste time on a restaurant that has left our group disappointed.More

Date of visit: January 2020
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Reviewed 12 December 2019 via mobile

The staff is excellent. Friendly, accommodating and eager to make your experience better. I read a review that said the burger was just average. I disagree. This thing is hand packed with fresh beef not some frozen disc. The beer is ice cold and delivered...right on time. Can’t wait to go back!More

Date of visit: December 2019
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Reviewed 10 December 2019

Nice place to eat before a show at the Arcada Theater. We had a nice meal and the service was very good. Would go back.

Date of visit: September 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 September 2019

The food here is average, I had a hamburger and fries. Not really impressed, the price was high but it's because this place is going for the "preppie" market. The building is older and I feel it was a very cool atmosphere, the outside patio...was nice. We did not have a great experience with the "wait" time for some to come to our table, we sat for at least 10 min. NO they were NOT busy waitress walked past us at least 5 times. We stayed because we wanted to "just try it" we have never been back since.More

Date of visit: October 2018
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Reviewed 4 September 2019 via mobile

Saw this restaurant from the road many times and was drawn in by the fire pit, party look in the outdoor patio. I was hoping the food would be decent, but in actuality it was very good. So I was impressed with the atmosphere, food,...and price.More

Date of visit: July 2019
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Reviewed 30 August 2019 via mobile

Very cute venue with a great menu variety. Our only complaint was that the inside smelled like Lysol. The outdoor seating was great though and food was good.

Date of visit: August 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 August 2019

Four of us went for lunch and the bill was around $60 for sandwiches. Also on the bill was $1.50 for 3 waters as one of our guests had a drink. I will never go back there again. I have had functions there paid a...lot of money but have lost my business forever.More

Date of visit: July 2019
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Questions & Answers
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Go-4-fun40
26 June 2017|
AnswerShow all 7 answers
Response from snuckols | Reviewed this property |
Yes, it has cheeseburger, pasta/marinara, mac cheese, chicken tenders, etc... Our adult meals were so large though that we shared with our children.
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THE OFFICE, Saint Charles - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about The Office

Yes, The Office offers takeaway services.

The Office is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 4