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The Cheesecake Factory

304 Orland Square Dr, Orland Park, IL 60462-3213
+1 708-873-3747
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Overview
  • Excellent27%
  • Very good34%
  • Average9%
  • Poor18%
  • Terrible12%
Travellers talk about
“chicken” (7 reviews)
Closed Now
Hours
CUISINES
American, Bar, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
₹₹ - ₹₹₹
RATINGS
Food
Service
Value
Atmosphere
LOCATION
304 Orland Square Dr, Orland Park, IL 60462-3213
All Details
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (104)
Traveller rating
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Time of year
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1 - 10 of 101 reviews

Reviewed 1 week ago via mobile

We took my mom here to celebrate her birthday. They did absolutely NOTHING to celebrate it and that left me extremely disappointed. We have celebrated birthdays in the past and they had sung and put a candle in the cake. Also, the food was just...More

Thank Krissy W
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 days ago

Thank you for bringing this to our attention, Krissy. We are terribly sorry for the service and food you received during your visit! Our staff should have been much more attentive and please know we will address this with them. Thanks again and we hope...More

Reviewed 21 July 2018 via mobile

I usually give a restaurant 3 tries before never again. Well 3 times and never ever again. Thomas was our server, well he took our order ha didnt serve anything. People next to us got cold soup. After waiting 50 minutes we left money on...More

Thank Queeniefb2468
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 23 July 2018

We are so sorry for this disappointing experience with us! You have every right to feel the way that you do. We will address these concerns with our team and thank you for taking the time to share this with us!

Reviewed 16 July 2018

I've given this location too many chances. This is the 3rd time the food was awful at this location. I usually go out of my way to visit the Oak Brook, IL location because the food is much, much better. This location definitely has quality...More

Thank Lisa C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 July 2018

Hi Lisa . Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right...More

Reviewed 13 July 2018

My Aunt Lois from California came in to visit and we took her here to eat after flying in. Always enjoy eating at the Cheesecake Factory and my Aunt enjoyed it too. The food was excellent along with the cheesecake.

Thank cwillini
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 July 2018

Hello. Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 28 May 2018 via mobile

Great place for lunch or dinner with family or friends @ anytime!... But the best part is dessert 🍮 & coffee! ☕️ Clean and good food! Don’t pass up on the DESSERT!😋

Thank mcgregor785
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 May 2018

Thank you so much for this review. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 1 May 2018 via mobile

We were there this past Friday night around 6. We sat down right away which is nice. Our food was good. And we took desserts to go as always but I think our server had too many tables or she was new. Our drinks were...More

Thank Kandyceelise
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 May 2018

Thank you for your feedback, Kandyceelise! We really appreciate it. We're sorry to hear that you were not fully satisfied with our service during this visit. Next time, if there is anything that can be done to improve your experience please let our managers know...More

Reviewed 4 March 2018 via mobile

Great spot to grab appetizers and drinks or a full course meal. The Cuban egg rolls are to die for! I enjoyed their version of the Long Island iced tea. The macadamia nut cheesecake is a must try! My husband orders the pasta each time...More

Thank JenDanAsh16
Reviewed 19 February 2018 via mobile

We had dinner here because we were at the mall waiting for an appointment at the Apple store. It was ok. Service was a bit on the slow side but the waiter was courteous. Food was goo, I had the skinnyliciius pot pie. Great portion...More

Thank 833kmd
Reviewed 30 January 2018 via mobile

You can't go wrong by choosing this place. Good food, adult drinks and unbelievable deserts. Parking is not an issue. Service is a one.

Thank Lewesley
Reviewed 11 January 2018

Stopped in for lunch, waitress brought bread, no butter, was gone approx 15 min before she came back, bread cold, asked for coffee , coffee was terrible, asked if coffee was made fresh, she replied , "oh yeah our coffee is not good"" ordered our...More

Thank Barbiegirl72
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Ask a question
Questions & Answers
PhyllisMarie2016
24 July 2017|
AnswerShow all 2 answers
Response from LGD87 | Reviewed this property |
No, you should be fine! They don't take reservations, so you may just want to call to verify if there is a wait.
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Dinner, Lunch
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Kids, Child-friendly
Open Hours
Sunday
10:00 AM - 10:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 304 Orland Square Dr, Orland Park, IL 60462-3213
  • Location: United States  >  Illinois (IL)  >  Orland Park
  • Phone Number: +1 708-873-3747
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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