We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Two of us (my son and I) shared a thin crust pizza at Lou Malnati's, and found it quite good. I don't think it is extraordinary, but it was well seasoned and well cooked. Service was very good as well.
With as many employees they having running around all over the place - two hostesses, waitress, then young men bring food, you would think they would have someone available to clean their nasty, filthy bathrooms!!! No toilet paper, used toilet paper, paper towels all over...floor, garbage cans overflowing. Pizza is good, but not nearly as good as at other Lou Malnati locations around Chicagoland. Other locations pizza is alot more flavorful and you can actually taste the buttercrust. Don't order thin crust, because the cheese is actually bright white in color, never cooked at all.More
Ordered 2 pizzas for pick up. Provided description of car & payment, arrived on time. Called the number when we arrived, listened to recording about arriving on time & please be patient. No problem! We had the cash tip ready for the person bringing our...order out. However, when the young woman picked up the call, she told me “you have to come in” & hung up. Not cool!More
I'm not a real pizza lover to be honest; but eating here I could easily become one. THIS is why Chicago is known for pizza. It was perfection. Vicki, our waitress, was exceptional and patient. She answered all of our questions willingly. She has worked...there many years which also speaks so well of the establishment. I highly recommend it for the freshness of taste and authenticity.More
We went here to try the deep dish pizza. It was good. The sauce wasn't too sweet like many other Chicago style pizzas.
In addition to the pizza my children ordered some pasta and chicken dinners. To my surprise they brought out these meals 15...minutes before the pizzas. I knew the pizza would take longer to bake, but I fully expected them to plan accordingly and prepare the food so it would be ready all at once. We were not the only table that experience this as others around us had this happen as well.
We had to sit forever to get our check and pay. Once the food was delivered we didn't see our waitress again until I tracked her down for both us and the table next to us.More
Date of visit: July 2021
Lou Malnati's Pizzeria, General Manager at Lou Malnati’s Pizzeria, responded to this reviewResponded 27 July 2021
Hi Mike , we are so sorry you have had disappointing experience with us and again with our service this weekend. Please send your feedback to https://www.loumalnatis.com/contact so we can hear from you more directly. We are looking forward to hearing from you and truly...More
100% Tasteless and an embarrassment to Chicago.
They seem to be taking advantage of COVID by lowering their standards with cheap cheese, tasteless sauce, and fatty meats.
I've been going to this location since it opened and it has been getting worse every year.
I ordered a thin crust first buy my neighbor strongly recommended the deep dish, saying that this is one of the two best deep-dish in Chicago. So I called again and replaced the deep-dish Lou with the earlier thin one. For years, my whole family...is not fans of deep-dish at all since we don't like thick crust with greasy sources. however, this one surprised all of us! The crust is not "deep" at all. The reason why it is called deep-dish is that the pizza has a "deep curb" so the sources can stay within the "plate". the crust is thin, not greasy, and the sausages are awesome together with everything else (pepper, garlic, Roma tomato, mushroom, cheese, etc.). You don't need anything else to add on and just order it! The time to pick up is actually 45 minutes but it deserves waiting. Large size serves a family of three and we can only accomplish 2/3. The price is 39, fairly reasonable if you look at the quality and the quantity of the meat, vegetables, and sources. Storngly Recommended Lou deep-crust, you would never regret to have a try, like us.More