My first impression was the unpleasant odor, a sewer smell, but I overlooked this red flag because I was hungry. One of the first to arrive for the lunch service, I was seated under a vent that would periodically blast cold air, right next to...the only other table of guests in a large room.
The waiter took my order, lunch special 4 pieces of sushi and two small rolls with miso soup and hot tea, then he promptly forgot me. Other parties came in, there was a decent lunch crowd, so I decided to answer some emails as I waited. Thirty minutes and one empty cup of tea later, I looked around and saw every other table had been served something and I hadn't even gotten miso soup yet!
I flagged down the hostess who promptly brought me a check!
I said, "Where is my food?"
She said "You've already eaten. Here's your check." in an unfriendly manner.
I said "No, I haven't been served anything. look, where are my plates if I've eaten?"
She went over and conferred with the kitchen staff and after a long discussion came back and said "There was a problem with out printer" No apology, no soup.
"That doesn't seem to have affected anyone else's meal!"
She looked around, saw the other tables served, went to the kitchen and brought out a cold bowl of miso soup. It was followed by an ungarnished plate of sushi.
I mentioned that the soup was cold, there was no effort to replace it.
My tea cup remained empty. The fish was ok, but didn't seem all that fresh. I was given a check for the full price of my hour long delayed meal.
I may be spoiled from the great service and amazing food I recently was served (with a smile) in Mexico, but this experience was one I will not repeat.More