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The Cheesecake Factory

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Ratings and reviews

RATINGS
Food
Service
Value

Location and contact

About
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, Brunch
CUISINES
American, Bar
FEATURES
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Outdoor Seating
Reviews (40)
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38 results
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LanguageEnglish
8
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5
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1 - 10 of 38 reviews
Reviewed 6 November 2018

We went for dinner and enjoyed. The ambiance is good and choice of food is just fantastic. The service is O.K and fast. Our server was possibly little inexperienced but willing to help, which compensated her inexperience (may be). Dessert was very good (as expected)....More

Date of visit: October 2018
Thank Royadip
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 November 2018

Thank you for your feedback! We really appreciate it. We're sorry to hear that you were not fully satisfied with our service during this visit. Next time, if there is anything that can be done to improve your experience please let our managers know so...More

Reviewed 2 September 2018 via mobile

Went in for dinner and had a good meal. The chicken egg rolls were nice. Fresh bread at the table. Staff is friendly and they come by to check on you often. Will be back

Date of visit: September 2018
Thank F7326ETwilliamh
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 September 2018

Hi William, thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 10 August 2018 via mobile

Unable to sit inside so sat outside. It was perfectly acceptablw as tge hear of the day had dropped. Service was okay, i think our server was a little overstretched. But the food was excellent, very tasty and huge portions. In fact the portions especially...More

Date of visit: August 2018
Thank joep735
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 14 August 2018

Hi Joep735, Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 4 August 2018

The Valencia restaurant is better than other Cheesecake Factory stores I've visited. We went for lunch on a Saturday and were promptly seated. Between three of us we had grilled fish tacos, chicken enchilada, and omelette and, of course, a slice of cheesecake. Each dish...More

Date of visit: July 2018
Thank Max G
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 August 2018

Hi Max, Thank you for your review! We're glad to hear you enjoyed the food and service you received during this visit. We look forward to seeing you back soon!

Reviewed 15 July 2018

We went here with a group of 10 a week or so ago. We had to wait more than 30min for a table, even though the restaurant was not even half filled. The waiters were not tentative, forgot one meal which was only served 5min...More

Date of visit: July 2018
Thank Andi B
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 July 2018

Hi Andi, We are so sorry to hear that you were not satisfied with your dining experience! We hope you can give us another chance and next time, if anything about your experience can be improved, please let our managers know so we can make...More

Reviewed 1 July 2018

The cheese cake factory is a great place for a social lunch with girl friends > You can have the beet salad for 7 dollars and a glass of water and have a great time! Dinner is another experience most of the pasta plates come...More

Date of visit: June 2018
Thank frenchy20142014
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 July 2018

Thank you for your feedback! We are sorry that you did not have a better than average experience! Hopefully after your next visit we will be able to improve this review to a 4 or 5 star rating. Thanks again!

Reviewed 26 March 2018 via mobile

Ironically I never come here for the cheesecake. They have a really diverse dinner menu and everything I’ve ever ordered is good. The only reason I’m not scoring them five out of five is because I feel that while their food is good, it has...More

Date of visit: July 2017
Thank Vanlon
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 27 March 2018

Hi Joseph, Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 15 March 2018 via mobile

We were on a long walk and decided to stop in and pick up some cheesecake to take back to our hotel. What a treat! They packed our slices up perfectly and even included cutlery.

Date of visit: March 2018
Thank joyhope
Reviewed 27 February 2018

I've visited many Cheesecake Facory's over the years and you're always guaranteed good food but we visit the Santa Clarita location on a Saturday evening and it was fantastic. Good service with no long wait as you can sometimes get on a Saturday evening. The...More

Date of visit: February 2018
Thank Olly13538
Reviewed 29 January 2018

We love Cheesecake Factory and have been to many. I have gone to this specific location 3 different times in the last year....all three times horrible service. Two people both order salads.....which took 30 minutes for the waiter to acknowledge and take our order. A...More

Date of visit: January 2018
Thank Ginger N
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