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The Cheesecake Factory

925 Blossom Hill Rd Ste 1717, San Jose, CA 95123
+1 408-225-6948
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Overview
  • Excellent34%
  • Very good43%
  • Average16%
  • Poor4%
  • Terrible3%
Travellers talk about
“cheesecake” (41 reviews)
“pasta” (9 reviews)
“wraps” (3 reviews)
Open Now
11:00 AM - 11:00 PM Hours
CUISINES
American, Vegan Options, Vegetarian Friendly, Gluten Free Options
PRICE
₹₹ - ₹₹₹
RATINGS
Food
Service
Value
Atmosphere
LOCATION
925 Blossom Hill Rd Ste 1717, San Jose, CA 95123
All Details
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JPMiles / Payback Arrow
50
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Reviews (188)
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1 - 10 of 161 reviews

Reviewed 3 weeks ago

I went with my kids 10/21/18, thought we would treat ourselves instead of the food court.... MISTAKE! I understand folks have their favorites, there is a vast menu, always something for everyone, even two picky eaters.... After waiting for over 30 minutes, our meal was...More

Thank SDSommers
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello. We are very sorry for this experience. We'd like to speak with you more, so please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you!

Reviewed 4 weeks ago

Went here with son as on way back from sightseeing. quite a long wait yet a lot of empty tables but moved quicker as more staff seemed to arrive after 5. Service was okay but they were busy so not their fault. Meals were fine...More

Thank Matty07uk
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you for your feedback! We are sorry that you did not have a better than average experience! Hopefully after your next visit we will be able to improve this review to a 4 or 5 star rating. Thanks again!

Reviewed 4 weeks ago via mobile

We like to visit The Cheese Cake Factory restaurants at their various locations as their food is consistently great, today we had lunch at this location and our server Alyssa provided us excellent service, very good place to eat while visiting Oak Ridge Mall

Thank vjulio2
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you for your review. We're glad you enjoyed the service you received during this visit! We look forward to your next visit!

Reviewed 8 October 2018 via mobile

Dinner tonight with friends. Food was good. Service was average. Facility is run down, dirty and over used. Bathrooms, both genders, were disgusting. Paper towels were actually competing out of the bathrooms on the floors. Brought to one of the managers attention, hour later still...More

Thank go28ace
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 11 October 2018

Thank you for bringing this to our attention. We are so sorry for this experience with us! Our staff should be making sure the restroom is thoroughly clean throughout the day. We will be sure to address this with them and hope you can give...More

Reviewed 6 October 2018

Cheesecake Factory is always dependable with good food and well-trained servers. This visit was no exception. We ordered from the "Skinny Menu." I had the chicken pot pie, which was not quite as hot as it could have been. It is composed of cream of...More

Thank PismoPat
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 9 October 2018

Thank you so much for this review! We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 20 September 2018

It's hard not to find something on the menu at the Cheesecake Factory that you fall in love with. Service is always great. The Cheesecake selections will blow your mind! It's a busy place, so don't be surprised if you have to wait a few...More

Thank Stefani1220
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 22 September 2018

Hello and thanks for your review. We're glad you enjoyed the service you received during this visit. We hope to see you back soon!

Reviewed 13 August 2018 via mobile

We have had great lunches and dinners here but this last trip was to fill a sweet fix need so we ordered their special cheesecake and carrot cake yum. We will be back for a meal but sometimes you just need dessert.

Thank laurals2016
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 15 August 2018

Hi Laurals2016, Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 31 July 2018

We went here with family on a weekend, had to wait about 30 minutes to get seated due to the rush. The parking is a bit confusing as after we parked we were told that its a paid parking, it wasn't marked well. Once we...More

Thank DevShetty
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 August 2018

Hi Devshetty, Thank you for your review. We're glad you enjoyed your meals and the service you received during this visit! We look forward to your next visit!

Reviewed 13 May 2018

Must go place for cheese lovers. Be it cake or pasta or cheese balls, everything is awesome. Service a little delayed, cant complaint due to huge rush all time. Plan it if you are NOT IN RUSH.

Thank Anky_007
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 15 May 2018

Thank you very much for this review. We're so happy to hear you feel this way about us and we hope to see you back soon!

Reviewed 4 April 2018

Evidently a good place to eat as always a 'long' line. With no reservations at least 45 - 60 minutes.. Personally, I think things have lowered = service and food quality. However, it has the best cheesecake around.More

Thank JamesZoland
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 April 2018

We are so sorry to hear that you were not fully satisfied with your meal, Jameszoland! We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 21 - US$ 30
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Child-friendly, Kids
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 925 Blossom Hill Rd Ste 1717, San Jose, CA 95123
  • Location: United States  >  California (CA)  >  San Jose
  • Phone Number: +1 408-225-6948
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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