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375 University Ave, Palo Alto, CA 94301-1717
+1 650-473-9622
Website
Today
11:30 - 00:00
Closed now
See all hours
Hours:
Sun 10:00 - 23:00
Mon - Thu 11:30 - 23:00
Fri - Sat 11:30 - 00:00
More Info
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234 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Bar Harbor, Maine
Level Contributor
31 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 13 April 2017

To be honest I ate here because I knew what they have. Had wings and fries. Not bad. Just like all other Cheesecake Factory restaruants that I have been in across the country.

Helpful?
Thank YearRounder04609
Greenville, SC
Level Contributor
79 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
Reviewed 12 April 2017

We arrived around 10pm for dessert. We asked for a quiet place so we could visit. The music was excessively loud in the "back room," and a party near us was competing with the music to see who could be louder. We eventually asked if the music could be turned down, and the kind waiter accommodated us immediately. (interestingly the... More 

Helpful?
Thank Ed R
Toronto, Canada
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 7 April 2017

Food was good, however our server was quite possibly the worst server I've ever had. We came in at 6:30 and ordered appetizers and dinner for kids (with 1 toddler and 2 kids), and then ordered 5 adult entrees. Needed two booster seats, which were not given for about 10 minutes or so. When asking the waiter about them, his... More 

Helpful?
Thank Bhavna M
Boca Raton, Florida
Level Contributor
70 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
Reviewed 2 April 2017 via mobile

In most other visits the Cheesecake Factory is something consistently good. I'm not going to repeat what the place is I'm sure there are plenty of reviews for that. In Palo Alto it is just as good, if not better as in found service to be outstanding here and the food menu is what you know and love. This is... More 

Helpful?
Thank CarlFrog
Saint Louis, Missouri
Level Contributor
54 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 2 April 2017 via mobile

I wanted chicken lettuce wraps (Mexican) with no cilantro and no crema, and a side of skinnylicious Caesar dressing. My meal came with crema, and no dressing. The manager finally brought me some, but it wasn't the skinny variety. Finally they brought it, but meanwhile we needed drink refills and butter. Service was slow. There may have been a shift... More 

Helpful?
Thank edodd419
Melbourne, Australia
Level Contributor
96 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
Reviewed 20 March 2017

YUMMMMM We loved our visit to the Cheesecake Factory! Food was healthy and delicious. Service was exceptional and the ambience and quality of the restaurant itself was a 10/10

Helpful?
Thank iSparkle81
Yerevan, Armenia
Level Contributor
386 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 106 helpful votes
Reviewed 12 March 2017

This is the only Cheesecake Factory I've ever been, so can't compare with other places. We had dessert here twice and the cheesecake was good, although for some resaon they were putting a very sweet cream on it (decoration?). The decor is nice, service is not so prompt, but affordable. tea and coffee were also good, though they did not... More 

Helpful?
Thank Aram K
Level Contributor
78 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 11 March 2017

So I didn't actually sit down and eat but I did purchase the cheesecake from the to-go counter. It took some time for them to get around to my order even though it wasn't busy, and when I got back, I noticed they hadn't even included utensils. I know this may seem like a small thing but the service definitely... More 

Helpful?
Thank Immortalist
Izmir, Turkey
Level Contributor
26 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 8 February 2017

This used to be one of my favorite CFs (Marina del Rey still is the best), but they really start to loose it. The food tastes really dull and there is nothing special to it anymore. They somehow seat you in the worst table possible and the food is only about quantity. Probably was my last visit...

Helpful?
Thank Tunc A
Cupertino, California
Level Contributor
55 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 4 February 2017

Dine-in seems to be few problems, but order take-out and what you order and what you receive will most likely not be the same. Ordered for 14 business luncheon entrees and 6 cheesecakes. Received 12 entrees and ZERO cheesecakes. First response to error by restaurant was basically "oh well". Wrong response. Finally was able to reach compromise with restaurant on... More 

Helpful?
Thank Snoopydad1

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
American, Gluten Free Options, Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Special Occasion Dining, Child-friendly, Kids, Groups
Open Hours
Sunday
10:00 - 23:00
Monday
11:30 - 23:00
Tuesday
11:30 - 23:00
Wednesday
11:30 - 23:00
Thursday
11:30 - 23:00
Friday
11:30 - 00:00
Saturday
11:30 - 00:00
Location and Contact Information
  • Address: 375 University Ave, Palo Alto, CA 94301-1717
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-473-9622

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?