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Jacks Restaurant & Lounge at Portola Hotel & Spa

Certificate of Excellence
₹₹ - ₹₹₹
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2 Portola Plz, Monterey, CA 93940-2419 (Formerly Jacks Restaurant & Lounge at Portola Hotel & Spa) (Alvarado & Del Monte)
+1 831-649-2698
Website
Today
16:00 - 22:00
06:00 - 11:00
Closed now
See all hours
Hours:
Sun - Sat 16:00 - 22:00
Mon - Fri 06:00 - 11:00
Sat - Sun 06:00 - 12:00
More Info
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360 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Monterey, California, United States
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

For those of you who enjoy a great Happy Hour. Jacks at Portola Plaza Hotel is excellent. The service is great and the drinks are delicious. Some unique drinks like a Manhattan or the popular Negroni are available and included in their Happy Hour. What a great way to spend an early evening even if Happy Hour is 2 hours.... More 

Helpful?
Thank WillaminaS
Monterey, California
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW

Took family visiting on Sunday to breakfast brunch at Jacks when they advertise that it comes with bottomless mimosas. Pros: The breakfast bar has lots of variety and Nancy who makes the omelettes is amazing. Food is good. The restaurant and the bathrooms are clean. Cons: I called that morning to check what time they closed since the website said... More 

Helpful?
Thank Jin D
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

We also used a TravelZoo promotional voucher (3 course dinner for a limited time) and were amazed with the dinner, ambiance and service of this lovely restaurant. The promotion was a terrific deal because not only were the items on the menu numerous and varied, but the quality of each of our selections was outstanding and beautifully presented. Everything was... More 

Helpful?
Thank lorrainet480
Moraga, California
Level Contributor
100 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

We ate at Jack's on a Saturday night during the Pebble Beach Pro Am, and it was surprisingly dull. It was not at all full, which we had expected for such a busy weekend. The food was fine, but nothing special. The service was fine, but not excellent.

Helpful?
Thank calgrads
PortolaHotelSpa, Manager at Jacks Restaurant & Lounge at Portola Hotel & Spa, responded to this review

Hi calgrads, Thank you for taking the time to post a review on TripAdvisor. We understand that your recent visit to Jacks Restaurant & Lounge didn't meet your expectations. It's with guest feedback like yours that helps us improve each and every guest experience. We do hope that if you visit Monterey again you will give us another try. Sincerely,... More 

Sonoma, California
Level Contributor
59 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

My husband and I ate dinner here last week. It was an outstanding experience.. The dining room is quiet with a very calming decor. I had a crab cake, day boat scallops and the decadent chocolate bombe dessert with house made raspberry sorbet and vanilla ice cream. All employees from the hostess, server and bus boy had the I can... More 

Helpful?
1 Thank foodiesonoma
PortolaHotelSpa, Manager at Jacks Restaurant & Lounge at Portola Hotel & Spa, responded to this review

Hi foodiesonoma, Thank you for taking the time to write a review on TripAdvisor. We were delighted to hear you had an opportunity to dine in Jacks Restaurant & Lounge and enjoyed the food and service. We look forward to welcoming you back to Monterey soon! Sincerely, Jacks Restaurant & Lounge Mangement Team More 

Guilford, Connecticut
Level Contributor
121 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Our first night in town we wanted to "eat in" and not get the car back from valet parking so we went to Jacks. It exceeded all our expectations. Nice atmosphere, great service, great food good prices. What is not to like?????

Helpful?
1 Thank Charles R
Arkansas
Level Contributor
59 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 10 January 2017

I had picked this place after researching places to eat while we were in Monterey. Of course, the bottomless mimosas helped with that decision. :) The food was excellent and fresh. We didn't have anything that was disappointing. We even wished we had gone there a second morning. I would really like to go back again sometime.

Helpful?
Thank ArkansasTraveller55
Fresno, California
Level Contributor
29 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 5 January 2017

we were staying at the portola and were happy. cannot say the same for jack's restaurant. the faciliity is undergoing a major remodel. the original Jack's bar is gone and they are trying to make do with using the buffet line in the restaurant for a makeshift bar. I guess that's ok but if you want a glass of wine... More 

Helpful?
Thank kellyandjudy
PortolaHotelSpa, Manager at Jacks Restaurant & Lounge at Portola Hotel & Spa, responded to this review

Hi kellyandjudy, Thank you for taking the time to post a Jacks Restaurant & Lounge review on TripAdvisor. We were disappointed to hear that we didn't not meet your expectations during your recent dining experience. We appreciate your feedback and we do our best to share your experience with our team. We hope we get another chance at welcoming you... More 

Carmel Valley, California
Level Contributor
381 reviews
245 restaurant reviews
common_n_restaurant_reviews_1bd8 126 helpful votes
3 of 5 bubbles Reviewed 16 December 2016

The hotel in which the restaurant is located is undergoing renovation, and it's kind of hard to figure out how to get in. The restaurant, which is very good (and of course the staff), is hurting. With the $69 Travelzoo coupon (3-course dinner for two, any menu items), it's a bargain. The starters are huge -- either of the two... More 

Helpful?
1 Thank Andrew A
PortolaHotelSpa, Manager at Jacks Restaurant & Lounge at Portola Hotel & Spa, responded to this review

Hi Andrew A, Thank you for joining us in Jacks Restaurant & Lounge for dinner and writing your experience on TripAdvisor. We were delighted to hear you thought the deal was a bargain and we hope to have an opportunity to welcome you back to try our breakfast buffet. Sincerely, Jacks Restaurant & Lounge Management Team More 

Cameron Park, California
Level Contributor
25 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 7 December 2016

Our buffet breakfast was included with our stay at the Portola Hotel...but it was GREAT! It had what I would consider a typical buffet, scrambled eggs, sausage (chicken apple and pork), potatoes, fruit, yogart, and a fresh cooked egg station (for omeletts or fried eggs). They also had a bottomless Mimosa,,,~;) You could also order french toast, waffles or pancakes... More 

Helpful?
Thank Chaynes1105
PortolaHotelSpa, Manager at Jacks Restaurant & Lounge at Portola Hotel & Spa, responded to this review

Hi Chaynes1105, We were delighted to hear you experienced the Portola Hotel & Spa Breakfast for Two package and thank you for sharing your time in Jacks Restaurant & Lounge on TripAdvisor. We look forward to welcoming you and your wife back soon! Sincerely, Jacks Restaurant & Lounge Management Team More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$ 15 - US$ 30
Cuisine
American, Steakhouse, Seafood, Bar, Gluten Free Options
Meals
Brunch, Breakfast, Dinner
Restaurant features
Takeout, Outdoor Seating, Validated Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Reservations, Buffet, Seating, Waitstaff, Parking Available, Street Parking, Valet Parking, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Private Dining, Highchairs Available
Dining Style
Casual Elegant
Good for
Romantic, Groups, Child-friendly, Special Occasion Dining, Kids, Business meetings, Local cuisine, Bar Scene
Open Hours
Sunday
16:00 - 22:00
06:00 - 12:00
Monday
16:00 - 22:00
06:00 - 11:00
Tuesday
16:00 - 22:00
06:00 - 11:00
Wednesday
16:00 - 22:00
06:00 - 11:00
Thursday
16:00 - 22:00
06:00 - 11:00
Friday
16:00 - 22:00
06:00 - 11:00
Saturday
16:00 - 22:00
06:00 - 12:00
Location and Contact Information
  • Address: 2 Portola Plz, Monterey, CA 93940-2419 (Formerly Jacks Restaurant & Lounge at Portola Hotel & Spa)
    (Alvarado & Del Monte)
  • Location: United States  >  California (CA)  >  Monterey County  >  Monterey
  • Phone Number: +1 831-649-2698
Description
Ideal for any occasion, Jacks Restaurant & Lounge at the Portola Hotel & Spa located in the heart of downtown Monterey offers the finest regional cuisine and an impressive wine list. Jacks Restaurant serves breakfast and dinner, seven days a week. Sip bottomless mimosas while enjoying our European-style breakfast buffet including made to order omelets. Dine al fresco on our heated, pet-friendly patio while taking in the sites of historic Custom House Plaza and nearby attractions. Experience dinner in our nautically-inspired, dining room and after, cozy-up in our sophisticated, fireside lounge sipping Monterey County wines or barrel-aged cocktails. At Jacks Restaurant & Lounge, you'll find a deliciously unique Monterey flavor and an authentically coastal locale in the heart of historic, downtown Monterey.

Questions & Answers

Questions? Get answers from Jacks Restaurant & Lounge at Portola Hotel & Spa staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?