TLDR; Awful experience, raw/extremely undercooked shrimp, risotto had large raw chunks of onion and the consistency was similar to porridge, all meals came out extremely late, service was horrendous, and no management in sight. STAY AWAY!
To start, I feel that 2 stars is GENEROUS...based on the experience that I had with my girlfriend's family before the Dave Koz Christmas show. We show up and are seated early - great, more time to look at the menu. The server then did not come over to speak with us for 15 minutes. After putting in orders for drinks (waters, a tea here or there) we didn't see anyone for another 15 minutes and had to flag a waiter down. The place was not busy - yet the waiters seemed to not be able to keep up with 5 total tables across 3 waiters.
After putting in an order for food (and correcting mistakes made after the first round of interaction), we were approached 20 minutes later with the news that they are out of the Squash Soup. Great, would have been nice to know much earlier, but we quickly adjusted. We let them know immediately upon entering that we had a show to make at 7pm, but the service did not speed up. During all of this, a table behind us up and left as they had not been served, and another was audibly expressing their disgust with the food...
We finally get our meal, mine in particular was a seafood soup, and the cream used within it tasted completely turned (imagine spoiled milk) and the "prawn" that was supposed to be in it was completely raw. It grabs some residual heat from the lukewarm soup, but that was it. Needless to say I was not finishing that. The horror story continues as nearly every other order at our table was messed up or the food came out cold/prepared very improperly. You just should not be serving uncooked, under-cooked, burnt, etc food to people at any price - much less the ones they charge here.
This was a beautiful Christmas Tradition that has finally been sunk. When I asked the family if this has happened before, they mentioned that last year something similar happened but it was much busier so they figured it was stress from that. Whose to say, but I for one will not be going back and I advice you to do the same.More