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Reuben's

Certificate of Excellence
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As featured in The Best of the Cape
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Dock Road | One&Only Cape Town, Cape Town Central 8001, South Africa
+27 21 431 5800
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339 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Johannesburg, South Africa
Level Contributor
59 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

Fairly average food. I was excepting better. Had a steak and am fairly indifferent. Not good, but not the worst either. Service was ok. Ambience a little gloomy to be honest. Doesn't warrant the prices.

Helpful?
Thank danders212
Cape Town Central, South Africa
Level Contributor
10 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 week ago

Heard all about Ruben's so looked forward to eating there. Food was average, and that's me being nice. Ambience is lacklustre and generic - but that may have more to do with the soulless, 2 dimensional over-decorated and kinda tasteless One&Only Hotel. I heard 'luxury experience'...It is not. No reason to go back as a result. One&Only ambience is also... More 

Helpful?
Thank deonredman
Essex
Level Contributor
23 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

On returning to the One and Only for lunch at Reuben's, we were sorry to learn that Diana had now retired as she had made our previous weeks stay at the hotel an exceptional one. We were looked after by Aubery who said he had learnt a lot from Diana and he most certainly had! Nothing was too much trouble,... More 

Helpful?
Thank EssexLovetotravel
Kolwezi, Democratic Republic of the Congo
Level Contributor
71 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

For many years, i have dreamt about going to the now infamous One&Only hotel and we finally got the chance to attend when our friends clubbed together to give us a voucher for Reubens. We had done our research before going and we had seen the tasting menu and the a la carte menu's online. When we got there, we... More 

Helpful?
Thank Conor O
Level Contributor
37 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 27 October 2016 via mobile

6 of us booked to eat here as we were staying at nearby apartments so was within easy walking distance. The service at the start was shocking. Two of us ordered cocktails while the other 4 shared a bottle of wine - my first choice of cocktail (vegetable Mary) wasn't available so I reordered a Bloody Mary instead. My friends... More 

Helpful?
Thank dolster0712
PatrickFisher_6, Director Food & Beverage at Reuben's, responded to this review

Dear dolster0712. Thank you for your review. We are sincerely sorry that the service was not up to expectation and that you left feeling let down by it. This is nto the standard that we aim to uphold and will seriously address this issue. Please do not hesitate to contact me on Patrick.fisher@oneandonlycapetown.com should you need anything. Sincerely, Patrick Fisher,... More 

Pretoria, South Africa
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 27 October 2016

We waited 90 minutes for our starters to arrive. If we were not part of a group we would have left long before the 90 minutes were over. (It was a set menu with 2 options for starters. Even for a group of people it shouldn't take that long to get food on the table.) Waiters didn't clear glasses off... More 

Helpful?
Thank sanetl17
PatrickFisher_6, Director Food & Beverage at Reuben's, responded to this review

Dear sanetl17. We’re so sorry that you didn’t have a great experience at Reuben’s. We assure you that this is not the standard of the restaurant. We will chat to the team to ensure that this does not happen again. We hope that you visit us again soon so that we can change your perception. Sincerely, Patrick Fisher, Director of... More 

Level Contributor
24 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 October 2016 via mobile

We really enjoyed this and were well guided by trip advisor. All 5 of us loved our meals and they were a good size which was pleasing. Wine options and sommeliers recommendations were very good and service was excellent. We would go back!

Helpful?
Thank alextP8567UM
PatrickFisher_6, Director of Food & Beverage at Reuben's, responded to this review

Dear alextP8267UM. We are delighted that you had a wonderful time with us. Thank you for your review. Sincerely, Patrick Fisher, Director of Food & Beverage. More 

Nottingham, United Kingdom
Level Contributor
120 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 3 October 2016

We eat here twice whilst in Cape Town. The menu is extensive and the wine list equally so. The staff are friendly, engaging and knowledgeable. Special thanks to Agnus who made our Anniversary very special!

Helpful?
Thank Tracy A
PatrickFisher_6, Director of Food and Beverage at Reuben's, responded to this review

Dear Tracey. Thank you so much for your review. We are so pleased that you had such a wonderful time. Sincerely, Patrick Fisher, Director of Food & Beverage. More 

Stamford, Connecticut
Level Contributor
17 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 22 September 2016

We were told by multiple people that Reuben's was a "must-eat" restaurant in Cape Town, but it wasn't so special. For the American audience, it was basically like eating at a Capital Grille or similar higher-end chain restaurant. The service wasn't great considering how empty the place was, and the food was OK but not amazing. Also they bartender didn't... More 

Helpful?
Thank janusian33
Patrick_Fisher3, Manager at Reuben's, responded to this review

Dear Janusian33, Thank you for your review on TripAdvisor– we appreciate the feedback. We’re so sorry to hear that it didn’t live up to your expectations. We aim to impress so it’s disappointing to hear that you left feeling less than amazed. We hope that you return someday so that we get the chance to change your perception. We will... More 

Nungwi, Tanzania
Level Contributor
9 reviews
6 restaurant reviews
4 of 5 bubbles Reviewed 13 September 2016

Quality and presentation is fantastic - I am aware that it is a fine dining establishment and I eat in many but I do find the time between ordering and receiving your food to be a little on the long side but if you are in no rush and not starving when you walk through the front door then it... More 

Helpful?
Thank Eveready930
Patrick_Fisher3, Manager at Reuben's, responded to this review

Dear Eveready930, Thank you so much for taking the time to review Reuben’s. We’re thrilled that you chose to dine with us and that you thoroughly enjoyed the food. We will be sure to pass your valuable feedback about timing on to the team. We hope to have you back soon again! Sincerely, Patrick Fisher - Director, Food & Beverage More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
European
Meals
Dinner, Breakfast, Lunch, Brunch, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Valet Parking, Highchairs Available
Good for
Child-friendly, Romantic, Groups, Special Occasion Dining, Business meetings
Location and Contact Information
  • Address: Dock Road | One&Only Cape Town, Cape Town Central 8001, South Africa
  • Location: Africa  >  South Africa  >  Western Cape  >  Cape Town  >  Cape Town Central
  • Phone Number: +27 21 431 5800

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Reuben's and other visitors
3 questions
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over a year ago

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Questions? Get answers from Reuben's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?