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Factory Steak and Lobster

Certificate of Excellence
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Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
+506 2208 2100
Website
Today
12:00 - 18:00
Closed now
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Hours:
Sun 12:00 - 18:00
Mon - Sat 12:00 - 15:00
18:30 - 22:30
More Info
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425 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Level Contributor
27 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

There was six of us dining. Juan was our server, we really enjoyed his sense of humor. This is the best restaurant in Hotel intercontinental by far, for the food and especially the service. The steaks are always excellent as well as any of the sides to go with it. We had a great time and one of our friends... More 

Helpful?
Thank Cynthia W
1 review
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Also a super nice attendance! Thanks to waitres Juan Carlos . greetings from venezuela. Good food . nice spot

Helpful?
Thank Rafael R
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Great food, great service. We had ceasar salad, skirt steak, chocolate lava cake. Juan Carlos was our waiter. Thanks a lot!

Helpful?
Thank Ana S
Houston, Texas
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Recently went to Costa Rica on vacation and stayed at the Real Intercontinental for 5 nights. We had dinner at the Factory Steak and Lobster one night and we were greeted by great staff. Our server Juan Carlos was really great and quite funny, making our dinner more enjoyable! We ordered a lobster dinner, New York strip and a 10... More 

Helpful?
Thank Nancy H
Costa Rica
Level Contributor
4 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 3 weeks ago via mobile

The food was excellent and the server, Mario was super nice to us. It is a gorgeous place and it's ideal for any sort of event. Absolutely loved it.

Helpful?
Thank megui96
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 November 2016 via mobile

No need to elaborate here, the steak was delicious and service was phemonal!! Giovanni was great! This restaurant deserves the #1 spot in Escazu.

Helpful?
Thank WarningAdvisory
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear WarningAdvisory Thanks for preferring us and for your great review full of positive comments. It is our mission to meet your expectations and I am glad we fulfilled yours. I also want to thank you for recognizing Giovanni's great service. I hope you come back soon! Best regards, Eduard Soler Food and Beverage Manager More 

Level Contributor
44 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 November 2016 via mobile

Went here with a colleague. Great wine selection. Interesting interactive way of ordering [with a tablet], though I prefer the old fashioned recital of the specials, etc. The servers were very interactive and friendly. Steak itself was quite good [not the best I had in Costa Rica, but very good]. The sides were good: au gratin potatoes and spinach were... More 

Helpful?
Thank Robert L
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Robert L I want to thank you for preferring us and for giving us an excellent review. It is our goal to provide the best culinary experience in San Jose, I am glad we were able to do that in your case. I am also grateful that you recognized our staff's work, the service they offer is truly impeccable.... More 

Crawfordsville, Indiana
Level Contributor
76 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 27 November 2016

We were with a big group. They sat us outside facing the pool. It was raining, but beautiful to watch. The steak was so good, one of the best that I can remember. Food and service were good, but more than I could eat And then they gave us dessert... I had to pass on that.

Helpful?
Thank LLLLL414
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear LLLLL414 I am glad that you had a great experience at Factory, it is our mission to offer the best steak and lobster experience in San Jose. It pleases me to read that you left highly satisfied. I also want to thank you for the review full of positive comments. I hope you visit us again soon! Best regards,... More 

Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 November 2016

As always great food and ambience, but specially the service makes you want to come back. Love the courtesy starter!

Helpful?
Thank Loana M
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Loana M Thanks for the great review regarding Factory, I am glad you had a good time at our Steak and Seafood restaurant. I hope you do come back soon! Kind regards, Eduard Soler More 

Duque de Caxias, RJ
Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 November 2016

The food is wonderful, the price is good, the service are very good. The steaks are fantastic good flavors.

Helpful?
Thank MysteryRJ
Eduard S, Gerente de Alimentos y Bebidas at Factory Steak and Lobster, responded to this review

Dear MysteryRJ Thanks for trying us out, it seems like you had a great experience at Factory. We really do try to provide the best meat cuts possible, and we are glad that you enjoyed your time at the restaurant. We hope you come back again! Kind regards, Eduard Soler More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$ 20 - US$ 45
Cuisine
Steakhouse, Seafood
Meals
Lunch, Dinner
Restaurant features
Waitstaff, Parking Available, Validated Parking, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Outdoor Seating, Seating, Highchairs Available
Good for
Special Occasion Dining, Child-friendly, Groups, Romantic, Business meetings
Open Hours
Sunday
12:00 - 18:00
Monday
12:00 - 15:00
18:30 - 22:30
Tuesday
12:00 - 15:00
18:30 - 22:30
Wednesday
12:00 - 15:00
18:30 - 22:30
Thursday
12:00 - 15:00
18:30 - 22:30
Friday
12:00 - 15:00
18:30 - 22:30
Saturday
12:00 - 15:00
18:30 - 22:30
Location and Contact Information
  • Address: Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
  • Location: Central America  >  Costa Rica  >  Province of San Jose  >  San Jose Metro  >  Escazu
  • Phone Number: +506 2208 2100

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Factory Steak and Lobster and other visitors
6 questions
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Florida
2 months ago
Dominical, Costa Rica
over a year ago

See all questions (6)

Questions? Get answers from Factory Steak and Lobster staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?