We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Factory Steak and Lobster

Certificate of Excellence
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
+506 2208 2100
Website
Today
12:00 - 15:00
18:30 - 22:30
Open now
See all hours
Hours:
Sun 12:00 - 18:00
Mon - Sat 12:00 - 15:00
18:30 - 22:30
More Info
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

435 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 137: English reviews
Wateringbury, United Kingdom
Level Contributor
75 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

I was drawn in by the great reviews and pictures. Especially the one of the French onion soup. Which turned out to look nothing like the picture. Taste is a matter of opinion. This one wasn't to mine. The decor is nice and the service was friendly. Indeed the waiter often mentioned in the reviews made the experience special. He... More 

Helpful?
Thank 1ndigo
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear 1ndigo, Thank you very much for your comment on TripAdvisor. We are very sorry to hear you had not the best of your experiences the last time you visit our restaurant. We will of course take into consideration your comments, since our only purpose is our clients satisfaction. We would love for you to come back and give us... More 

Rosario, Argentina
Level Contributor
10 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Perfect for a business dinner. Very good food and proffesional attention. Good quality food. Prices quite high.

Helpful?
Thank RAULROSARINO
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear RAULROSARINO, Thank you very much for your comment, we are glad to hear you enjoyed your business dinner at Factory. Next time you visit us, I recommend your to try our Nau Sushi Lounge, it is also great for business dinners. Hope to see you soon. Best regards, Eduard Soler Food & Beverage Manager More 

Mackay, Australia
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Excellent service from Juan last night, he is king of the waiters. Thought we had great steaks in Australia but at Factory Steak and Lobster they were amazing. Thank you for a great night.

Helpful?
Thank h0wie20
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear h0wie20, Thank you very much for your comment, we are honored to read your comment. We are very happy to know we made the most of your experience with us. I will personally pass on your appreciation to Juan Carlos. Hope you come visit us very soon. Best regards, Eduard Soler Food & Beverage Manager More 

Level Contributor
27 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 5 weeks ago via mobile

There was six of us dining. Juan was our server, we really enjoyed his sense of humor. This is the best restaurant in Hotel intercontinental by far, for the food and especially the service. The steaks are always excellent as well as any of the sides to go with it. We had a great time and one of our friends... More 

Helpful?
Thank Cynthia W
Eduard S, Gerente at Factory Steak and Lobster, responded to this review

Dear Cynthia W, I want to thank you for preferring us and for giving us a very good review. It is our goal to provide the best culinary experience in San Jose, I am glad we were able to do that in your case. I also want to thank you for recognizing Juan Carlos's great service. We hope to have... More 

1 review
5 of 5 bubbles Reviewed 7 January 2017 via mobile

Also a super nice attendance! Thanks to waitres Juan Carlos . greetings from venezuela. Good food . nice spot

Helpful?
Thank Rafael R
Eduard S, Gerente at Factory Steak and Lobster, responded to this review

Dear Rafael R, Thanks for preferring us and for your great review full of positive comments. It is our mission to meet your expectations and I am glad we fulfilled yours. I also want to thank you for recognizing Juan Carlos's great service. We hope to have you back very soon! Best regards, Eduard Soler Food and Beverage Manager More 

Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 January 2017 via mobile

Great food, great service. We had ceasar salad, skirt steak, chocolate lava cake. Juan Carlos was our waiter. Thanks a lot!

Helpful?
Thank Ana S
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear Ana S, Thank you very much for your review. We are very happy to hear your last experience in our restaurant Factory fulfilled all your expectations. We hope you come visit us very soon. Best regards, Eduard Soler Food & Beverage Manager More 

Houston, Texas
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 January 2017 via mobile

Recently went to Costa Rica on vacation and stayed at the Real Intercontinental for 5 nights. We had dinner at the Factory Steak and Lobster one night and we were greeted by great staff. Our server Juan Carlos was really great and quite funny, making our dinner more enjoyable! We ordered a lobster dinner, New York strip and a 10... More 

Helpful?
Thank Nancy H
Eduard S, Gerente at Factory Steak and Lobster, responded to this review

Dear Nancy H, Thank you very much for your nice comment. I want to thank you for preferring us and for giving us an excellent review. It is our goal to provide the best culinary experience in San Jose, I am glad we were able to do. I am also grateful that you recognized our staff's work, specially Juan Carlos's,... More 

Costa Rica
Level Contributor
4 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 29 December 2016 via mobile

The food was excellent and the server, Mario was super nice to us. It is a gorgeous place and it's ideal for any sort of event. Absolutely loved it.

Helpful?
Thank megui96
Eduard S, Manager at Factory Steak and Lobster, responded to this review

Dear megui96, Thank you very much for your review. We could not be happy to hear you had the best of your experiences in your last visit to our restaurant Factory. We will be keeping up the good work. Hope to have you soon back with us. Best regards, Eduard Soler Food & Beverage manager More 

Level Contributor
10 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 November 2016 via mobile

No need to elaborate here, the steak was delicious and service was phemonal!! Giovanni was great! This restaurant deserves the #1 spot in Escazu.

Helpful?
Thank WarningAdvisory
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear WarningAdvisory Thanks for preferring us and for your great review full of positive comments. It is our mission to meet your expectations and I am glad we fulfilled yours. I also want to thank you for recognizing Giovanni's great service. I hope you come back soon! Best regards, Eduard Soler Food and Beverage Manager More 

Level Contributor
46 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 November 2016 via mobile

Went here with a colleague. Great wine selection. Interesting interactive way of ordering [with a tablet], though I prefer the old fashioned recital of the specials, etc. The servers were very interactive and friendly. Steak itself was quite good [not the best I had in Costa Rica, but very good]. The sides were good: au gratin potatoes and spinach were... More 

Helpful?
Thank Robert L
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Robert L I want to thank you for preferring us and for giving us an excellent review. It is our goal to provide the best culinary experience in San Jose, I am glad we were able to do that in your case. I am also grateful that you recognized our staff's work, the service they offer is truly impeccable.... More 

Travellers who viewed Factory Steak and Lobster also viewed

Escazu, San Jose Metro
 
Escazu, San Jose Metro
Escazu, San Jose Metro
 
Escazu, San Jose Metro
 

Been to Factory Steak and Lobster? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$ 20 - US$ 45
Cuisine
Steakhouse, Seafood, Gluten Free Options
Meals
Lunch, Dinner
Restaurant features
Waitstaff, Parking Available, Validated Parking, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Outdoor Seating, Seating, Highchairs Available
Good for
Special Occasion Dining, Romantic, Groups, Child-friendly, Business meetings
Open Hours
Sunday
12:00 - 18:00
Monday
12:00 - 15:00
18:30 - 22:30
Tuesday
12:00 - 15:00
18:30 - 22:30
Wednesday
12:00 - 15:00
18:30 - 22:30
Thursday
12:00 - 15:00
18:30 - 22:30
Friday
12:00 - 15:00
18:30 - 22:30
Saturday
12:00 - 15:00
18:30 - 22:30
Location and Contact Information
  • Address: Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
  • Location: Central America  >  Costa Rica  >  Province of San Jose  >  San Jose Metro  >  Escazu
  • Phone Number: +506 2208 2100

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Factory Steak and Lobster and other visitors
6 questions
Ask a question
Florida
3 months ago
Dominical, Costa Rica
over a year ago

See all questions (6)

Questions? Get answers from Factory Steak and Lobster staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?