We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Factory Steak and Lobster

Certificate of Excellence
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
+506 2208 2100
Website
Today
12:00 - 15:00
18:30 - 22:30
Closed now
All hours
Hours:
Sun 12:00 - 18:00
Mon - Sat 12:00 - 15:00
18:30 - 22:30
More Info
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

410 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 129: English reviews
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

No need to elaborate here, the steak was delicious and service was phemonal!! Giovanni was great! This restaurant deserves the #1 spot in Escazu.

Helpful?
Thank WarningAdvisory
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear WarningAdvisory Thanks for preferring us and for your great review full of positive comments. It is our mission to meet your expectations and I am glad we fulfilled yours. I also want to thank you for recognizing Giovanni's great service. I hope you come back soon! Best regards, Eduard Soler Food and Beverage Manager More 

Level Contributor
33 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

Went here with a colleague. Great wine selection. Interesting interactive way of ordering [with a tablet], though I prefer the old fashioned recital of the specials, etc. The servers were very interactive and friendly. Steak itself was quite good [not the best I had in Costa Rica, but very good]. The sides were good: au gratin potatoes and spinach were... More 

Helpful?
Thank Robert L
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Robert L I want to thank you for preferring us and for giving us an excellent review. It is our goal to provide the best culinary experience in San Jose, I am glad we were able to do that in your case. I am also grateful that you recognized our staff's work, the service they offer is truly impeccable.... More 

Crawfordsville, Indiana
Level Contributor
76 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We were with a big group. They sat us outside facing the pool. It was raining, but beautiful to watch. The steak was so good, one of the best that I can remember. Food and service were good, but more than I could eat And then they gave us dessert... I had to pass on that.

Helpful?
Thank LLLLL414
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear LLLLL414 I am glad that you had a great experience at Factory, it is our mission to offer the best steak and lobster experience in San Jose. It pleases me to read that you left highly satisfied. I also want to thank you for the review full of positive comments. I hope you visit us again soon! Best regards,... More 

Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago

As always great food and ambience, but specially the service makes you want to come back. Love the courtesy starter!

Helpful?
Thank Loana M
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Loana M Thanks for the great review regarding Factory, I am glad you had a good time at our Steak and Seafood restaurant. I hope you do come back soon! Kind regards, Eduard Soler More 

Duque de Caxias, RJ
Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

The food is wonderful, the price is good, the service are very good. The steaks are fantastic good flavors.

Helpful?
Thank MysteryRJ
Eduard S, Gerente de Alimentos y Bebidas at Factory Steak and Lobster, responded to this review

Dear MysteryRJ Thanks for trying us out, it seems like you had a great experience at Factory. We really do try to provide the best meat cuts possible, and we are glad that you enjoyed your time at the restaurant. We hope you come back again! Kind regards, Eduard Soler More 

1 review
5 of 5 bubbles Reviewed 4 weeks ago via mobile

I have visited Costa Rica a few times and always stay at Intercontinental Hotel but can't leave without having dinner at Factory Steak and Lobster!! The food is delicious and the service is one of the BEST I have ever experience! On this visit, I stopped by twice since the steak was delicious and had to come back the next... More 

Helpful?
Thank Veronica H
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Veronica H Thanks for your amazing review regarding Factory, you seem to have a high opinion of the restaurant, and that is great. Ines and Douglas are great at their jobs, and they will always give 100% in order to provide you with the most impeccable service possible. I agree with you the patio is the best area to... More 

San Jose, Costa Rica
1 review
5 of 5 bubbles Reviewed 16 October 2016 via mobile

Went there to celebrate my daughter's birthday and had a great evening. She loved the mussels and we had a delicious burguer and a juicy skirt steak. The staff celebrated with us and gave us a nice surprise.

Helpful?
Thank Stefano D
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Stefano D Thanks for choosing Factory for your daughter's birthday, it shows the confidence you have in us in providing the best food and atmosphere. I am glad you all enjoy your dishes and that the staff celebrated with you and that she got a surprise. I hope you come back soon, we will be expecting you. Best regards,... More 

Bogota
Level Contributor
12 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 October 2016 via mobile

Having been here quite a few times (10+), I can say that without a doubt this is one of the best (if not the best) in San Jose. All the Angus cuts are delicious and the sides are also great, same goes for the freshly made bread and "empanada" that they offer at the beginning. If you are a meat... More 

Helpful?
Thank userlerueda
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear userlerueda, Thanks for your highly positive comments regarding Factory. The fact that you are a regular customer is a testament to the level of quality that we offer. You are right, everyone has to try all the different Angus cuts, Factory is definitely a meat lover's heaven. I am sure we will see you again soon. Thank you! Best... More 

Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 October 2016 via mobile

We had chocolate lava cake for dessert yesterday. We are glad we ordered one for each... just delicious. And as always great service from our waiters Juan Carlos and Mario.

Helpful?
Thank Ana S
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Ana S I am glad to hear you both enjoyed the chocolate lava cake. It is a personal favorite of mine. I can't go for a week without having one. It also pleases me to hear that Juan Carlos and Mario always provide you with great service, they are awesome at their job. Best Regards, Eduard Soler More 

Houston, Texas
Level Contributor
21 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 September 2016

The service was excellent and the food was great Wife had the tenderloin and I had the surf and turf. The lobster tail was the size of a small baseball glove. The meat was medium rare and very tender. Side was creamed spinach made with real leaves of spinach. Had the crab cake for an appetizer and that was excellent... More 

Helpful?
Thank Mel and Margare... G
Eduard S, Food and Beverage Manager at Factory Steak and Lobster, responded to this review

Dear Mel and Margaret Thanks for the highly positive comments regarding the experience you had at Factory. It is our great pleasure to see in your review how you describe the different plates that we served you, it shows you both enjoyed them and were highly satisfied with everything. We hope you visit us again! Best regards, Eduard Soler More 

Travellers who viewed Factory Steak and Lobster also viewed

Escazu, San Jose Metro
 
Escazu, San Jose Metro
Escazu, San Jose Metro
 
Escazu, San Jose Metro
 

Been to Factory Steak and Lobster? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$ 20 - US$ 45
Cuisine
Steakhouse, Seafood, Gluten Free Options
Meals
Lunch, Dinner
Restaurant features
Waitstaff, Parking Available, Validated Parking, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Outdoor Seating, Seating, Highchairs Available
Good for
Groups, Romantic, Special Occasion Dining, Child-friendly, Business meetings
Open Hours
Sunday
12:00 - 18:00
Monday
12:00 - 15:00
18:30 - 22:30
Tuesday
12:00 - 15:00
18:30 - 22:30
Wednesday
12:00 - 15:00
18:30 - 22:30
Thursday
12:00 - 15:00
18:30 - 22:30
Friday
12:00 - 15:00
18:30 - 22:30
Saturday
12:00 - 15:00
18:30 - 22:30
Location and Contact Information
  • Address: Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
  • Location: Central America  >  Costa Rica  >  Province of San Jose  >  San Jose Metro  >  Escazu
  • Phone Number: +506 2208 2100

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Factory Steak and Lobster and other visitors
6 questions
Ask a question
Florida
1 month ago
Dominical, Costa Rica
over a year ago

See all questions (6)

Questions? Get answers from Factory Steak and Lobster staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?