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Ratings and reviews

RATINGS
Food
Service
Value

Details

FEATURES
Takeout, Delivery, Parking Available, Street Parking, Television, Accepts Credit Cards
Reviews (31)
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LanguageEnglish
Traveller rating
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5
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Reviewed 1 week ago via mobile

I visited the store in Patuli, Kolkata. Staff was courteous. Tried a few flavours. Did not like anything with chocolate as the chocolate flavour was very mild. Settled for their best seller Nolen gur Ice cream. Asked for the largest pack size which was 3.5...litres. For this pack size they refused payment on credit card while they were fine with credit cards for smaller pack sizes. I found it strange and offered cash. Then they wanted my mobile number which I declined. They said they cannot sell the large pack size without my mobile number. The smaller pack size is 500 ml and the large is 3500 ml. I found their dealings strange and left without buying.More

Date of visit: June 2022
Helpful?
Reviewed 7 November 2021 via mobile

Today like never before we had a Very Very Poor Experience at Pabrai'sFresh & Naturelle, Sarat Bose Road Outlet. We had gone for an as usual Dine-In facility of Icecream with our family and kids. We had asked the service boy's for our desired Icecream...which before they served they recited us the Bill Amount and asked us to pay. I had never felt so bad and poorly experienced before this kind of behaviour at Pabrai's. The recitation of the Bill Amount even before we ate the Dessert made us feel so bad at heart tas if we could not afford the Value of the Icecream. In this regard it should be noted that this kind of behaviour was not at all expected and is totally unacceptable, at the least for any Dine-in Service offered. Never before did this kind of behaviour or experience was felt at the Diner. When we confronted about this Poor Behaviour the Manager, instead of rectifying for his Suboordinate's mistake started defending him. It should at the least be noted that it was the Service for "Dine-In Facility" that we were taking and not the "Take-Away Facility" which forced them to start reciting the Bill Amount and indirectly asking for Payments. I would also like to share the fact herein that during the recent Durga Puja Festival we had gone to our Relative's house in Kasba Area wherein while driving we had stopped by their Kasba Branch Diner and had both Dined as well as taken away Dessert's worth Rs.1000/- from them. While dining even their we were not asked for payments directly or indirectly by reciting the Bill Amount. But today was worse. Here it may please be noted that we had even rightly pointed out our bitter and poor experience with behaviour to the Shop Owner Mr.Anuvrat Pabrai who after patiently listening to us was only justifying this experience with his reasoning and comparing the demand of money beforehand with the policy of "KFC" and "Mc Donalds". He did forget to understand the fact that we had gone for a Dine-In Facility wherein money could be demanded after patiently waiting for the Customer to finish his food. Which was even our Regular Experience till date at their Eatery. Unlike Pabrai's Fresh and Naturelle which is a National Brand it may please be noted that KFC and Mc Donalds are International Brands and have their policy defined unlike any other country's outlet. No doubt each company has its own policy and strategy defined but being a Regular Customer and even preferring their Icecream before the Well known Brands and Kwality Walls and Amul this was totally an unexpected and poor experience on our part. We did not really expect such poor behaviour of demand for money beforehand for a Dine-In Facility. No matter how much big brands one is but their should be a minimum courtesy and patience of demanding the money from a Customer after him having his food at least for a Dine-In. Lastly on behalf of my family I would also like to point out on behalf of my family that we had even mentioned our aggression in way of disappointment by Committing to Mr. Pabrai (Senior) that after this experience we would never attend his outlets ever with or without family but he seemed reluctant to his own reason of comparison. In this Customer Oriented Market we strongly feel that he should have taken a rightful decision of being patient enough to demand money after consumption of food at the least foe Dine-In instead of defending and comparing his policy with International brands. Thus our Family's and Mine Experience in particular of the fact of being a Regular Diner and an Undivided Trustful Customer to a Particular Brand as Pabrai's doesnot count at least for the Pabrai's Fresh and Naturelles.More

Date of visit: November 2021
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Reviewed 18 January 2021

Very costly , taste is nothing exceptional, malai rabri & nalen gur r good but other flavours like gondhoraj lebu , strawberry cheese, are not taste great ..single scoop cup costs rs 100 which seems overpriced, some flavous like anjeer r even costlier, the outlet...is small which is beside Acropolis mall..moreover we found the staffs r rude and not answering our queries regarding price range and flavours..not satisfactory..More

Date of visit: January 2021
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Reviewed 17 May 2019 via mobile

The ice creams taste good. Tender coconut, Guava, Paan, Mango etc etc - all are excellent. They claim that all are made from natural ingredients. Sufficient seating arrangements are there and is a good late night cool ‘adda’ place. Two drawbacks I must mention -...it lacks tempting sundae preparations and lot of ice scales in the ice cream.More

Date of visit: May 2019
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Reviewed 15 February 2019 via mobile

It's completely over hyped and too expensive for every scoop of ice cream served though the quality is superior but not value for money. The best thing is that it's open till midnight.

Date of visit: February 2019
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Reviewed 31 January 2019

On this visit along with a friend I tried three of their fruit based ice creams ; Sitaphal, Tender coconut and Rose Sandesh ice cream. I absolutely loved them . The coconut ice cream is a little less sweeter than the other two. All the...three ice creams are super rich, creamy as well as yummy. We took a total of 4 small scoops and it cost us around 300 rupees.More

Date of visit: August 2018
Helpful?6  
Reviewed 20 September 2018

The portion is a bit small but the ice cream taste is heavenly. They have quite a variety of flavours and seems a popular ice cream shop in Kolkata. Give it a try when visiting Kolkata.

Date of visit: May 2018
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Reviewed 2 June 2018 via mobile

It is not having good quality. Not worth. There is no communication. Too small quantity. The ad on are not fresh.

Date of visit: June 2018
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Reviewed 5 April 2018 via mobile

Everytime is good for ice cream is proven when you try this place.do try their dryfuit ice cream.also their seasonal fruits ice cream is simply awesome

Date of visit: January 2018
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Reviewed 19 February 2018

Ok, they are very popular, but that is no reason for overpricing things. Many flavours are quite good, though not an ice cream to remember, nothing extraordinary. Service could be more pleasant and courteous.

Date of visit: February 2018
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Frequently Asked Questions about Pabrai's Fresh & Naturelle Ice creams

Yes, Pabrai's Fresh & Naturelle Ice creams offers takeaway services.

Yes, Pabrai's Fresh & Naturelle Ice creams offers delivery services.

Pabrai's Fresh & Naturelle Ice creams is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5